Free Essay

Case Study Blue Ridge Spain

In: Business and Management

Submitted By priyasuren
Words 844
Pages 4
CASE FRAMEWORK for Charles Sends an Email | Requirement | Your Mark | Out of | Instructor Comment | 1. What is the problem? What was Foster’s intention in sending the email?Answer: Foster’s problem was the unavailability of the new drive XD19 which was having good momentum. His intention in sending the email was to stock the inventory as soon as possible and to resolve the safety issues concerned with the new drive. | | 3 | | 2. Who cares about the problem? How did each recipient interpret the email?Answer: The primary person who cared about the problem was Charles Foster (Sales manager) and the secondary people who were related to the problem were Richard Howe (Vice-president of sales), Maurice LeBlanc (Head of SBU) and Ahmad Hassan (President of JV). Richard understood that there is limited stock so he wanted JV to expedite the manufacturing process as they were losing orders because of stock unavailability. Maurice thought that the US office is only concerned about the safety issues and they believe that JV doesn’t follow the same safety standards as US does. Ahmad thought that Foster is spoiling his business by saying so many negative things in an email to his boss. | | 1 | | 3. How did the problem come about? Provide some background. What cultural assumptions underlie Foster’s email and the phone call and email from Hassan?
Answer: The problem arises from the forecast made by the marketing and manufacturing team. The manufacturing team doesn’t believe the forecast made by marketing team and makes their own based on run-rates and then ends up shipping even less than that. This creates inventory shortage for the sales company. Foster’s email shows that he thinks that JV doesn’t consider safety in the same way as the US does and they produce the product which can be used outside US also. Hassan’s phone call showed that he got offended by the email which Foster sent to the boss. Hassan thought that Foster is just complaining about his business as he didn’t see that Foster was just concerned about the sales and the value of the product. | | 1 | | 4. What are the opportunities for solving the problem? How should Foster respond to Hassan?
Answer: Foster should explain to Hassan that he didn’t want to highlight his business by saying negative things. His concerns are related to the inventory as they will lose the business because of the competition and the safety of the new drive as currently the drives has many bugs which will take time to get resolved. | | 1 | | 5. What are the requirements or criteria that need to be considered when trying to find a solution?
Answer: The following should be taken into consideration: a) The problem should be stated in such a way that highlights the concerns properly and in detail. It should not be directed towards a person or negative words should be avoided b) The problem email should be sent to the right person and the receiver should not send the email as attachment as the suppliers might get offended. | | 1 | | 6. List three possible solutions, including advantages and disadvantages of each option.Answer:1) The email which is sent to you should not be forwarded as it is because it was written for you. The advantage of this solution is that the other person who receives the information will not make a negative impression of the person and will understand the importance of the issue. The disadvantage of this is that the first sender will lose the trust as his email is being distributed which affects the relationship.2) The managers should understand the diversity and the culture of the company they are dealing with it. The advantage is that when they know you respect their culture, they will keep the relation healthy. The disadvantage is that business lose value if hurt the values or culture of your business partners.3) When the problem is stated, it should not be ambiguous. The advantage of stating the problem clearly will give you expected results and on time. The disadvantage is that your problem might still exist and will need more resources to get it solved and this affects business. | | 2 | | 7. What would you recommend?
Answer:I would recommend that you should have proper knowledge of the organization you are dealing with. All the STEEPLE factors should be considered before taking the business decisions and the problem should be taken to the right audience. | | 1 | | 8. Readability, presentation, grammar, spelling, flow. | | 2 | | 9. What theories apply to this case? Why?
Answer: The theory of global leadership applies to this case because the organizations involved in this are located geographically and the there is a huge difference in the culture. When your business partners are located in different country, they should have a global mindset to understand the complexity, the communication, ethical and cultural values, and business system. The theory of cultural intelligence also applies to this case as this empower people to make right decisions and prioritize the work with accepted business norms. | | 3 | | 10. Total | | [ 15 ] | |

Similar Documents

Premium Essay

Blue Ridge Spain

...Contents Executive Summary 1 Dissolution of Blue Ridge Spain 1 Restructuring Management Based on Growth 2 LARGE GROWTH POTENTIAL 2 MEDIUM GROWTH POTENTIAL 2 SUSTAINABLE SIZE MARKETS 2 Growth Plans for Spain 3 Strategic Alternatives 3 EQUITY BASED STRATEGY 3 NONE-EQUITY BASED STRATEGY 4 Executive Summary International business meshes across multiple domains most notably market entry strategies and sociocultural variances. Factoring in those two critical aspects and giving them the right amount of attention is the separating line between success and failure. Terralumen, Blue Ridge, and Delta are all successful companies; However, by not observing the basic requirements of international business, the security of this otherwise prosperous enterprise is at stake. Both Terralumen and Delta have shortcomings in the area of international business and Blue Ridge is the only stakeholder in this mix who has the necessary experience and expertise to manage this crisis and find a resolution. Considering the overall profitability of the Blue Ridge brand in Spain and existing investments by each joint venture member, the position from this white paper is to recommend a restructure of the business model to leverage the strengths within the joint venture organization and tailor the Blue Ridge total product more closely to the Spanish market. Dissolution of Blue Ridge Spain Delta and Blue Ridge do not have adequate knowledge of the......

Words: 1913 - Pages: 8

Premium Essay

Dell

...Lisa Mojsin, M.A. Director, Accurate English, Inc. Los Angeles, CA Acknowledgments This book is dedicated to my accent reduction students who came to the United States from all parts of the globe. Their drive to excel, passion for learning, amazing work ethic, and belief in the American dream have inspired me to write this book. In the words of Henry David Thoreau, “Go confidently in the direction of your dreams. Live the life you have imagined.” Thanks to all of the supportive and extremely professional people at Barron’s: Dimitry Popow, my editor; Wayne Barr for seeking me out to write this book; and Veronica Douglas for her support. I am enormously grateful to Lou Savage, “The Voice.” His is the beautiful male voice on the recordings. He was also responsible for all of the expert audio engineering and audio editing. Thank you, Lou, for being such a perfectionist with the sound and insisting on fixing the audio “mistakes” I couldn’t hear anyway. I am also grateful for the contributions of Maryam Meghan, Jack Cumming, Katarina Matolek, Mauricio Sanchez, Sabrina Stoll, Sonya Kahn, Jennie Lo, Yvette Basica, Marc Basica, and Laura Tien. © Copyright 2009 by Barron’s Educational Series, Inc. All rights reserved. No part of this publication may be reproduced or distributed in any form or by any means without the written permission of the copyright owner. Address all inquiries to: Barron’s Educational Series, Inc. 250 Wireless Boulevard Hauppauge, NY 11788......

Words: 51710 - Pages: 207

Free Essay

Kenya

...KENYA GENERAL INFORMATION Kenya, officially the Republic of Kenya, is a sovereign state in Africa.  Its capital and largest city is Nairobi.  Kenya lies on the equator with the Indian Ocean to the south-east, Tanzania to the south, Uganda to the west, South Sudan to the north-west, Ethiopia to the north and Somalia to the north-east. Kenya covers 581,309 km2 (224,445 sq mi) and has a population of about 44 million in July 2012. The country named after Mount Kenya, the second highest mountain in Africa. The country has a warm and humid climate along its Indian Ocean coastline, with wildlife-rich savannah grasslands inland towards the capital. Nairobi has a cool climate that gets colder approaching Mount Kenya, which has three permanently snow-capped peaks. Further inland there is a warm and humid climate around Lake Victoria, and temperate forested and hilly areas in the western region. The northeastern regions along the border with Somalia and Ethiopia are arid and semi-arid areas with near-desert landscapes. Lake Victoria, the world's second largest fresh-water lake and the world's largest tropical lake, is situated to the southwest and is shared with Uganda and Tanzania. Kenya is famous for its safaris and diverse wildlife reserves and national parks such as the East and West Tsavo National Park, the Maasai Mara, Lake Nakuru National Park, and Aberdares National Park. There are several world heritage sites such as Lamu, and world renowned beaches such as Kilifi where......

Words: 12708 - Pages: 51

Premium Essay

Country Road

...Simply defined, linguistics is the scientific study of language. Though various types of language studies (including grammar and rhetoric) can be traced back over 2,500 years, the era of modern linguistics is barely two centuries old. Kicked off by the late-18th-century discovery that many European and Asian languages descended from a common tongue (Proto-Indo-European), modern linguistics was reshaped, first, by Ferdinand de Saussure (1857-1913) and more recently by Noam Chomsky (born 1928). The systematic study of the nature, structure, and variation of language. Major subfields of linguistics include phonetics, phonology, morphology, syntax, semantics, pragmatics, and discourse analysis. The founder of modern structural linguistics was Ferdinand de Saussure (1857-1913), whose most influential work, Course in General Linguistics, was edited by his students and published in 1916. Source:  An Introduction to Language by Victoria Fromkin and Robert Rodman, 6th Ed.) Part One: Introduction to Linguistics Every human knows at least one language, spoken or signed. Linguistics is the science of language, including the sounds, words, and grammar rules. Words in languages are finite, but sentences are not. It is this creative aspect of human language that sets it apart from animal languages, which are essentially responses to stimuli. The rules of a language, also called grammar, are learned as one acquires a language. These rules include phonology, the sound system, morphology,......

Words: 10632 - Pages: 43

Premium Essay

Sasasa

...The Philippine Tourism Industry: Adjustments and Upgrading Series 2008-08 Oscar Lagman The DLSU-AKI Working Paper Series represents research in progress. This paper is preliminary, unreviewed and subject to further revisions and final editing. The views and opinions in this paper are of the author(s) and do not represent the position or opinions of DLSU-AKI or its Members, nor the official position of any staff members. Limited copies of this paper can be requested from DLSU-Angelo King Institute, Room LS223, De La Salle University, 2401 Taft Avenue, 1004 Manila, Philippines. Please request papers by number and title. Tel. No: (632) 524-5333; (632) 524-5369; Fax No: (632) 524-5347. DLSU-AKI Working Paper Series 2008-08 Table of Contents Abstract Introduction Philippine Tourism Attractions Deterrents to the Growth of Tourism Isolation of Major Destinations Boracay Palawan Camiguin Bohol The DOT’s ational Tourism Strategy Development of Cluster Destinations Packaged Tours The Department of Tourism Marketing Effort Public-Private Sector Partnership in Tourism Development The PCCI BIZTOURS 5 Marketing the Ilocandia Region Conclusion - A Bright Outlook 3 4 6 7 9 9 9 10 10 12 14 17 20 21 22 23 25 RP-US FTA: Philippine Tourism Industry 2 May 2008 DLSU-AKI Working Paper Series 2008-08 Abstract Tourism plays an important role in the socio-economic development of a country. This paper examined the Philippine’s tourism attractions, particularly major......

Words: 7873 - Pages: 32

Premium Essay

Whwifhwie

...A Handbook of Statistical Analyses using SAS SECOND EDITION Geoff Der Statistician MRC Social and Public Health Sciences Unit University of Glasgow Glasgow, Scotland and Brian S. Everitt Professor of Statistics in Behavioural Science Institute of Psychiatry University of London London, U.K. CHAPMAN & HALL/CRC Boca Raton London New York Washington, D.C. Library of Congress Cataloging-in-Publication Data Catalog record is available from the Library of Congress This book contains information obtained from authentic and highly regarded sources. Reprinted material is quoted with permission, and sources are indicated. A wide variety of references are listed. Reasonable efforts have been made to publish reliable data and information, but the author and the publisher cannot assume responsibility for the validity of all materials or for the consequences of their use. Neither this book nor any part may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, microfilming, and recording, or by any information storage or retrieval system, without prior permission in writing from the publisher. The consent of CRC Press LLC does not extend to copying for general distribution, for promotion, for creating new works, or for resale. Specific permission must be obtained in writing from CRC Press LLC for such copying. Direct all inquiries to CRC Press LLC, 2000 N.W. Corporate Blvd., Boca Raton, Florida 33431. Trademark......

Words: 38316 - Pages: 154

Free Essay

Caribbean Studies Notes

...caribbean studies notes MODULE ONE LOCATION AND DEFINITION OF THE CARIBBEAN REGION Definition of the Caribbean Region Geographical This describes the area washed by the Caribbean Sea and is often described as the Caribbean Basin. It would therefore include most of the islands of the Lesser Antilles, Greater Antilles as well as the mainland territories in Central America (Costa Rica, Belize, Panama, Honduras) and Northern South America such as Columbia and Venezuela. The common link here is the Caribbean Sea. Geological There are deep seated structural features of Caribbean geology which also identifies commonalities. It is the area that is defined by the Caribbean Plate and which experiences similar tectonic, seismic and volcanic features and processes. Historical It describes the area that saw the impact of European colonization, slavery, indentureship and the plantation system. this refers to all the territories so that one way of defining the Caribbean is to identify those countries that experienced the rule of specific European countries. Thus the Caribbean may be defined as being broken up into the English, French, Dutch and Spanish speaking countries and territories. Political In the Caribbean at least three types of governmental systems are found. They include Independent States, Associated States and Colonial Dependencies. CHARACTERISTICS OF SOCIETY Society Society is a collection of people occupying a defined......

Words: 9332 - Pages: 38

Premium Essay

Fiji Water Case Study

...S w 909A08 FIJI WATER AND CORPORATE SOCIAL RESPONSIBILITY — GREEN MAKEOVER OR “GREENWASHING”?1 James McMaster and Jan Nowak wrote this case solely to provide material for class discussion. The authors do not intend to illustrate either effective or ineffective handling of a managerial situation. The authors may have disguised certain names and other identifying information to protect confidentiality. Richard Ivey School of Business Foundation prohibits any form of reproduction, storage or transmission without its written permission. Reproduction of this material is not covered under authorization by any reproduction rights organization. To order copies or request permission to reproduce materials, contact Ivey Publishing, Richard Ivey School of Business Foundation, The University of Western Ontario, London, Ontario, Canada, N6A 3K7; phone (519) 661-3208; fax (519) 661-3882; e-mail cases@ivey.uwo.ca. Copyright © 2009, Richard Ivey School of Business Foundation Version: 2011-09-21 “Bottled water is a disaster, for several reasons. First there’s the issue of the sustainability of underground aquifers, from where much of the bottled water is drawn. And then there’s the carbon footprint. Water is heavy, and transporting it around the world uses a lot of energy.” Jeff Angel, Total Environment Centre, Sydney, Australia2 “We survived before we had water in bottles. It is unnecessary. When you see water imported from Fiji in plastic bottles, you know it’s bad for the......

Words: 13053 - Pages: 53

Free Essay

Cool Beans

...trend toward locally grown food and devoting shelf space to such items, local foods are also finding their way into schools, office cafeterias, and even prisons. Although the trend toward organic foods has not waned, consumers are increasingly aware of the environmental impact caused when organic foods must travel to find their way to the local grocery store shelf. For this and other reasons, consumers are opting instead for locally grown counterparts, choosing to eat what is available in each season in their areas rather than purchasing food that must be shipped from other regions. Drive through the rolling foothills of the Appalachian range in southwestern Virginia and you'll come across Abingdon, one of the oldest towns west of the Blue Ridge Mountains. If it happens to be a Saturday morning, you might think there's a party going on—every week between 7 a.m. and noon, more than 1,000 people gather in the parking lot on Main Street, next to the police station. This is Abingdon's farmers' market. "For folks here, this is part of the Saturday morning ritual," says Anthony Flaccavento, a farmer who is also executive director of Appalachian Sustainable Development, a nonprofit organization working in the Appalachian region of Virginia and Tennessee. It's a relatively recent ritual. Five years ago, the farmers' market wasn't as vibrant and it attracted just nine local farmers who sold a few different kinds of veggies. Today,...

Words: 6965 - Pages: 28

Free Essay

500 Extraordinary Islands

...500 extraordinary islands G R E E N L A N D Beaufort Sea Baffin Bay vi Da i tra sS t a nm De it Stra rk Hudson Bay Gulf of Alaska Vancouver Portland C A N A D A Calgary Winnipeg Newfoundland Quebec Minneapolis UNITED STATES San Francisco Los Angeles San Diego Phoenix Dallas Ottawa Montreal ChicagoDetroitToronto Boston New York OF AMERICA Philadelphia Washington DC St. Louis Atlanta New Orleans Houston Monterrey NORTH AT L A N T I C OCEAN MEXICO Guadalajara Mexico City Gulf of Mexico Miami Havana CUBA GUATEMALA HONDURAS b e a n Sea EL SALVADOR NICARAGUA Managua BAHAMAS DOMINICAN REPUBLIC JAMAICA San Juan HAITI BELIZE C a r PUERTO RICO ib TRINIDAD & Caracas N TOBAGO A COSTA RICA IA M PANAMA VENEZUELA UYANRINA H GU C U G Medellín A PAC I F I C OCEAN Galapagos Islands COLOMBIA ECUADOR Bogotá Cali S FR EN Belém Recife Lima BR A Z I L PERU La Paz Brasélia Salvador Belo Horizonte Rio de Janeiro ~ Sao Paulo BOLIVIA PARAGUAY CHILE Cordoba Santiago Pôrto Alegre URUGUAY Montevideo Buenos Aires ARGENTINA FALKLAND/MALVINAS ISLANDS South Georgia extraordinary islands 1st Edition 500 By Julie Duchaine, Holly Hughes, Alexis Lipsitz Flippin, and Sylvie Murphy Contents Chapter 1 Beachcomber Islands . . . . . . . . . . . . . . . 1 Aquatic Playgrounds 2 Island Hopping the Turks & Caicos: Barefoot Luxury 12 Life’s a Beach 14 Unvarnished & Unspoiled 21......

Words: 249855 - Pages: 1000

Free Essay

The Begnning of Life

...THE WAR OF THE WORLDS FINAL WHITE Barré Lyndon December 18, 1951 FADE IN: 1. H. G. WELLS' BOOK We see the colorful cover, then the first page. A VOICE with a Wells-like accent quotes the opening words: VOICE No one would have believed, in the first decades of the twentieth century... DISSOLVE: 2. SPECIAL EFFECT - SKY FULL OF STARS The planet Mars shows just above the spires and roof- tops of a city on the horizon. VOICE (Continuing) ...that human affairs were being watched...

Words: 27029 - Pages: 109

Premium Essay

Perception About E-Business

...efficiently and flexibly, to work more closely to suppliers and partners, and to better satisfy the needs and expectations of their customer. Since the explosion of the internet age, e-businesses have gradually come to compete with the long standing structure of traditional businesses. With every year that passes, e-business becomes simpler and more cost-effective than creating a traditional business due to a variety of factors. Let us find whether E-business is an effective way for customers in buying products as the researchers go on with their study about Perceptions of Poblacion Nasugbu on the Effectiveness of E-business in Buying Goods and Services. SETTINGS AND BACKGROUND OF THE STUDY This statistical survey was conducted at Barangay 1, Barangay 2, Barangay 3, Barangay 4, Barangay 5, Barangay 6, Barangay 7, Barangay 8, Barangay 9, Barangay 10, Barangay 11 and Barangay 12 of Nasugbu, Batangas from September to October 2013. The study focused on the perceptions of poblacion Nasugbu residents on the effectiveness of E-business in buying goods and services....

Words: 8911 - Pages: 36

Free Essay

Child Labour

...10000 quiz questions and answers www.cartiaz.ro 10000 general knowledge questions and answers 10000 general knowledge questions and answers www.cartiaz.ro No Questions Quiz 1 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 Carl and the Passions changed band name to what How many rings on the Olympic flag What colour is vermilion a shade of King Zog ruled which country What colour is Spock's blood Where in your body is your patella Where can you find London bridge today What spirit is mixed with ginger beer in a Moscow mule Who was the first man in space What would you do with a Yashmak Who betrayed Jesus to the Romans Which animal lays eggs On television what was Flipper Who's band was The Quarrymen Which was the most successful Grand National horse Who starred as the Six Million Dollar Man In the song Waltzing Matilda - What is a Jumbuck Who was Dan Dare's greatest enemy in the Eagle What is Dick Grayson better known as What was given on the fourth day of Christmas What was Skippy ( on TV ) What does a funambulist do What is the name of Dennis the Menace's dog What are bactrians and dromedaries Who played The Fugitive Who was the King of Swing Who was the first man to fly across the channel Who starred as Rocky Balboa In which war was the charge of the Light Brigade Who invented the television Who would use a mashie niblick In the song who killed Cock Robin What do......

Words: 123102 - Pages: 493

Free Essay

Professional Reviews

...American Pop: Popular Culture Decade by Decade. Ed. Bob Bacthelor. Westport, CT: Greenwood Press 2009. 978-0-313- 34410-7. 4 vol. 1,604p. $375.00. Gr. 9-12. This four volume set gives students a broad and interdisciplinary overview of the many and varied aspects of pop culture across America from 1900 to the present. The volumes cover the following chronological periods: V 1. 1900-1929, V 2. 1930-1959, V 3. 1960-1989 and Vol. 4. 1990-Present. There is an Introduction for each volume focusing on the major issues during that period. There is a Timeline of events for the decade which gives extra oversight and content to the study of the period and an Overview of each dcade. Chapters focus on specific areas of pop culture (Advertising, Books, Entertainment, Fashion, Food Music and much more) supplemented with sidebars containing stories, photos, illustrations and Notable information. There are endnotes for each decade and a Resource Guide and Index. Volume 4 also contains a Cost of Products from 1900-2000, and an Appendix with Classroom Resources for teachers and students and a Cumulative Index. Students, teachers and the general reader will love sifting through the experiences of Americans as they easily follow the crazes, technological breakthroughs and the experiences of art, entertainment, sports and other cultural forces and events that influenced each generation. Reference– Popular Culture ...

Words: 13674 - Pages: 55

Premium Essay

Hia Its Ya Birthdya

...Yann Martel: Life of Pi life of pi A NOVEL author's note This book was born as I was hungry. Let me explain. In the spring of 1996, my second book, a novel, came out in Canada. It didn't fare well. Reviewers were puzzled, or damned it with faint praise. Then readers ignored it. Despite my best efforts at playing the clown or the trapeze artist, the media circus made no difference. The book did not move. Books lined the shelves of bookstores like kids standing in a row to play baseball or soccer, and mine was the gangly, unathletic kid that no one wanted on their team. It vanished quickly and quietly. The fiasco did not affect me too much. I had already moved on to another story, a novel set in Portugal in 1939. Only I was feeling restless. And I had a little money. So I flew to Bombay. This is not so illogical if you realize three things: that a stint in India will beat the restlessness out of any living creature; that a little money can go a long way there; and that a novel set in Portugal in 1939 may have very little to do with Portugal in 1939. I had been to India before, in the north, for five months. On that first trip I had come to the subcontinent completely unprepared. Actually, I had a preparation of one word. When I told a friend who knew the country well of my travel plans, he said casually, "They speak a funny English in India. They like words like bamboozle." I remembered his words as my plane started its descent towards Delhi, so the word......

Words: 105514 - Pages: 423