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Case Study for Carl Robbins

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Case Study: Carl Robbins, Recruiter of ABC
Iliana Naigulevu
COMM/215
March 10, 2014
Karen Lawler, University of Phoenix

Case Study: Carl Robbins, Recruiter of ABC Introduction
This case study is about researching and analyzing the leadership and recruitment position of Carl Robbins of ABC Inc. The information gathered that Carl Robbins made his decisions based on what he assumes and not from experience. This case study will identify the cause of the problems arise that left Carl panicked on what he is going to do with the new recruits.

Background of Carl Robbins Carl Robbins has been working with ABC, Inc. for a period of 6 months and has successfully recruited several new hires even though he has only at his new job for 6 months. Carl has proved himself in the past and has gain confidence with his new position as a campus recruiter and he hired 15 trainees to work for Monica Carrolls, the Operations Supervisor. He started his recruiting procedures for their new recruits’ orientation in June 15, hoping that the new hires will be on schedule by July. As a recruiter, Carl needs to obtain better knowledge in making plans for the new hires that they receive proper training, orientation and confidence in doing their job.

Case Analysis
Identifying the Problems: There are few problems Carl Robbins can eliminate if he plan ahead and coordinate with his colleagues. * Disorganize – Carl Robbins did not liaise with Monica Carrolls about the new trainees that he will be hiring. He needs to discuss with Carrolls about their orientation and setting up their account with their IT department. * Assumptions – Carl assumes that everything will be fine with the training schedules for the new recruits. * Manipulated – Carl was manipulate by his prior experience and have gain too confident about his recruiting role and did not keep tracking of the procedures for the new hires for company.

Key Issues and Their Causes Carl Robbins over confident has lead him being flustered about the plans he made for the new recruits. Identifying the key issues and their cause is something that we look at the organization as a whole. Carl, is not aware of the procedures for recruiting at ABC Inc., he did not intend to ask to other supervisors in other departments about the orientation, manuals policy, booklets, physicals, drug tests, and host of other issues. At the same time Carl assumed that Monica should able to read his needs and wants as a recruiter and he thought that it will be the same procedure like his old company. The other key issue identified is the lack of communication amongst leaders in ABC Inc. at supervisory level they supposed to be helping each other regardless of which departments they run to discuss and share knowledge that will benefit them, the employees and the organization as a whole.

Recommendations There could have been a smooth transition of recruiting if other supervisors or managers from other department could help Carl before he hire any new recruits. On the other hand, Carl should ask his colleagues about the organization manuals and policies for the new recruits’ orientation. Communication is the key issue here and supervisors or leaders from each department should communication clearly and help each other out. Because at the end of the day, the organization that supports them earning their monthly paycheck will be affected.

Reference
Learning with Cases; by Erskine. Leenders & Mauffette-Leenders, published by the Richard Ivey School of Business, The University of Western Ontario, 1997. http://plato.acadiau.ca/courses/Busi/IntroBus/CASEMETHOD.html

The Student Writer. Editor and Critic, Seventh Edition. Chapter 11, Cause and Effect Analysis. By Barbara Fine Clouse
https://ecampus.phoenix.edu/content/eBookLibrary2/content/eReader.aspx

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... Comm/215 Version 10 Virginia Peralta August 30, 2011 Introduction: The case study of Carl Robbins reveals how a company and one of its employees who was unprepared to welcome new employees properly into the companies environment in spite of having been on the job for only less than six months. Background: This case study shows the obstacles that will pose a threat with the new campus recruiter Carl Robins. Most of which Carl Robins can only blame himself for. He failed to pay attention to important details and follow up on things in a timely manner which placed him in a bind. Although he was in a difficult situation, he should have taken his time and not rush which made things worse for him. He should have allowed himself enough time to examine the problems first. He never took interest in the important information and the views of the other employees. Carl Robins recruited fifteen new trainees for Monica Carroll. Monica served as one of the Operation Supervisor for ABC, Inc. This case study focused on Carl's main issues, his poor planning, and his inexperience on how to hire new recruits. Carl was not aware of the length of time it was going to take in order for him to complete his task. Carl’s main goal was to schedule another orientation set for June 15, in order for the new employees to start working in the month...

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