Premium Essay

Case Study Frequent Flier's

In: Business and Management

Submitted By suhabateh69
Words 590
Pages 3
Chapter 7
Billing Schemes
Case Study
Frequent Flier’s Fraud Crashes

1. Citation: Frequent Flier’s Fraud Crashes

2. Broad Issues: Expense reimbursement schemes, as the name occur when employees make a false claims for reimbursement of fictitious or inflated business expenses.

3. Identify individuals involved & their positions in this matter:
Marcus Lane: 35 years old Ph.D. Traveled all over his North and South America for his job as a geologist for the privately held firm specializing in environmental management and engineering services at regional office to Tyler & Hartford. He broke a basic ruled ethics: Never cheat on your expense report.
Heidi Mcllough: An account who worked at Tyler Harford’s East Cost Headquarters, Who discover Lane Transgression.
Tina Marie Williams: Manager of the internal audit department.

4. Brief description of the situation (may have to Factor).
In this case the Regional office of Tyler’s Hartford fell victim to fraud that was reformed as a billing scheme by Marcus Lane.

5. Describe the Fraudulent activity.
Marcus Lane, who bought two different air lines tickets for two different prices. On with high price departure at 6:15 p.m. and another on for low price departure at 6:15 a.m. he return the airline tickets with the high price and kept the one with low price, but when it is time to reimbursement he decided to give the company a copy from flight that has a higher price that had been indicated a departure time of 6:15 p.m. for the flight number 4578, but the boarding pass indicated a departure time of 6:15 a.m.

6. Resolution – what methods w & re used to resolve the situation?
The resolution or the methods that we used to resolve the situation, the first thing Williams did was contact the airline to verify whether the flight number and it was correct scheduled departure time was at

Similar Documents

Premium Essay

Airtel

...PROJECT REPORT ON MARKETING STRATEGIES OF AIRTEL SUBMITTED UNDER PARTIAL FULFILLMENT OF THE REQUIREMENT FOR TRAINING SUPERVISOR: PROJECT ADVISOR: SUBMITTED BY: SESSION: ACKNOWLEDGEMENT I acknowledge the sincere assistance provided to me from several rather unexpected quarters during the course of execution of this study. It would be a mammoth task to place on record my gratitude to each and every one of them but a whole hearted attempt would be made nevertheless, least I be branded ungrateful. I am extremely thankful to Mr.Abhishek Yadav, (Unit Advisor) for giving me an opportunity to undergo training in BHARTI AIRTEL MARKETING and making my stay at AIRTEL MARKETING a memorable learning experience. Where the emotions are involved words cease to work. I am deeply indebt to ---------------------- for her encouragement, affections, valuable advice and guidance that helped me to complete this project successfully. 2 EXECUTIVE SUMMARY The project aims at understanding the Marketing strategies at Airtel and its impact on the perception of Airtel Cellular Services. Research has demonstrated conclusively that it is far more costly to win a new customer than it is to maintain an existing one. And there is no better way to retain a customer than to exceed his expectations. For this purpose it is essential to know the level of customer satisfaction. The focus of my research was the measurement of customer satisfaction level for the services provided by Bharti...

Words: 12266 - Pages: 50