What are the special environmental factors that influenced Haidilaos growths?
Customer service-From the case study its evident that Haidalos employees handles customers with care this really impress the clients hence made them to come back and dine.Haidialos employees provide customers with service beyond their expectation such as plastic bags to cover phones they leave on the table.
Experienced employees-Haidilao has employees who have values like hardworking personality honesty which are in line with their culture hence this becomes part of them while carrying out their duties.Emloyees join haidilao when they are very young they work very to be promoted also they have to receive certificate of approval,serve as a reserve staff for that position for a period of time this gives them hands on experience.
Employee Relationship-Employees at Haidilao leave as a family. They take care of each other and they are motivated to work hard .The company has established family care team and emergence kitty which takes care of the employees emergencies .They don’t need to worry about anything but work for the organization to achieve its objectives.
Training and Development-In order for Haidilao to grow the employees need to be efficient in their work which can be achieved through training and development. Haidialao has employed the apprentice model where each employee is attached to experienced staff to provide guidance on job training.
Can Haidilao maintain and build upon its core competencies.
Yes haidilao can maintain and build up its core competencies the rough maintaining the standards by providing quality services to its customers and monitoring their services through questionnaire where customers give feedback.
How can organizations achieve sustainable growth.
Customer satisfaction- when a company understands its customers’ needs they will deliver exactly that and