... 46 Md. Kuraisin Hossain 66 BBA Program (4th batch) THM-222: Human Resource Department of Tourism and Hospitality Management University of Dhaka Dhaka, Bangladesh 2012 Letter of Transmittal 27 November, 2012 Mr. Md. Shariful Alam Khandakar Lecturer Dept. of Tourism and Hospitality Management Faculty of Business Studies University of Dhaka Dear Sir, It is a great pleasure for me to submit the summary on “Stresses in Hospitality Sector”. This study has given me the opportunity to know about job stress of hotel industries. The experiences that I have gathered through this study will help me in our future career, indeed. I would like to convey my special thanks and gratitude to Md. Shariful Alam Khandakar for condescending my effort & for giving me proper guidance and valuable advice. I try to my best to cover all the relevant fields. I will be honored to provide you any additional information, if necessary. Sincerely Yours, Group: Twinkling Stars BBA 4th Batch Dept. of Tourism and Hospitality Management Faculty of Business Studies University of Dhaka Table of contents Serial no. | Particulars | Page no. | 01 | Abstract | 04 | 02 | Introduction | 04 | 03 | Visited places | 04-05 | 04 | About stress | 05-08 | 05 | Relation between stress & job | 08 | 06 | Conclusion | 08 | “Stress in the Hospitality sector” Abstract This...
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...World Cities Millionaire Cities, Megacities and World Cities Millionaire city: 1 million+ pop Megacity: 10 million+ pop, 2,000 persons/km², one or two places merged World City: Major area which doesn’t just serve area, but world, normally multinational These are all interlinked in a pattern, usually by train. Also they started mainly in MEDC’s, but have slowly appeared more in LEDC’s. Contemporary Urbanisation Processes Urbanisation: the movement and growth of proportion of people living in urban areas. Characteristics: Since the 1950’s, urbanisation has started rapidly to increase in LEDC’s. the main two reasons for this are population growth and migration. Push factors ← Poor infrastructure ← Unemployment ← Poverty/Famine ← Natural Disasters ← Civil War ← Desertification Pull factors ← Better Jobs ← Better Education ← City life ‘Bright Life’ ← Better Social life ← Higher pay ← Financial Aid ← Better Healthcare - Urbanisation in the UK: Started with the Industrial Revolution in the 1800’s | |Economic |Social |- |- | |Push Factor |1. Unemployment from mechanisation |1. Poorer education |- |- | | |2. Little pay |2. Poorer social life | | | | | ...
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...Starbucks Case Study Only thirty years ago the Starbucks Coffee Company was a mere small town coffee shop located in Seattle, Washington. Howard Schultz, then a young entrepreneur, was fond of the coffee shop and aspired to build the company into the giant franchise that it is today after being inspired by a trip to Italy. Starbucks has become one of the biggest coffee restaurants in the world and has become a household word. The Starbucks brand provided its customers with gourmet coffees, espresso’s, and lattes and a specialized environment that gave customers a place to enjoy their Starbucks products. Initially, Starbucks Coffee Company segmented and targeted the coffee market by geographic location. Starbucks CEO, Schultz, achieved such success with expanding the small town coffee shop that over the initial course of twenty years, the franchise went from consisting of only a few small venues to having almost seventeen thousand stores with locations in dozens of countries around the world. Schultz had great ambition to open over ten thousand more stores over the course of the next four years and then set on to his next goal – which was to open an additional forty thousand stores. With so much success happening so quickly, the market for Starbucks eventually began to slow and even reverse. The company had to reanalyze the way it did business if it wanted to survive and maintain its identity. Rapid expansion and overwhelming popularity, the experience the customers once...
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...Case Study: Out-of-Town Brown and the Besieged Probation Supervisor Team B CJA 464 September 2, 2015 Harry Kirk Case Study: Out-of-Town Brown and the Besieged Probation Supervisor The case is if Casey decides to talk with the reporter about officer’s recommendation, she should relate things to researched data. One useful piece of information is that about half of prison inmates are arrested and returned to prison soon after release from an institution (Beck, 1989). In this case, though the crime may sound horrific, the offender is low-risk; and moreover, he suffered emotional as well as physical abuse, sexual abuse, and that forced him to psychological disorder. As Prisons are meant for high-risk offenders, this offender may have so intermediate sanctions that may include fines, community corrections, home confinement, electronic monitoring, intensive probation supervision, and boot camps. These sanctions have better supervision than used in prisons. We know that first time offenders committing mid-level crimes and of low risk are eligible for intermediate sanction. This saves money without posing public threat. As intermediate sanctions are applicable for only specific offenders, probation officers have to put offenders in appropriate programs suiting their needs and treatment. Social skills and employments skills can be improved by placing offenders in intermediate sanction. Standard probation, a community service program, or fines can be sentenced if the offender...
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...Case Study The information in the Case Study is used each week when writing the individual sections of the Marketing Communications Plan. One of your neighbors has just inherited a restaurant in a small town about 75 miles away. They’ve never owned or operated a business before, and know very little about marketing or the restaurant business. They now have a Marketing Plan, but need help with the Marketing Communications Plan. General Restaurant Information Provided by Your Neighbors: 1. They want to keep the “family’s” restaurant as a legacy to their family members who left it to them. However, they will need to make money immediately in order to replace the income they lost when they quit their jobs to run the restaurant. 2. The restaurant has been losing sales/profits over the past few years. Family members have had some health issues (and have since passed away) and have not had the time to manage the restaurant effectively. For the past few months, the Chef and some of the servers have been keeping the restaurant open. 3. The restaurant has a good reputation in the small community. The town has a population of 6,000 people. It is in a good location (right off an interstate) and does additional sales catering to local businesses in the area. Over-the-road semi-drivers say it is the best cup of coffee in town and town’s people know that you can always find the local sheriff and highway patrol officers eating there. People are allowed to smoke at their...
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...Source: ESMT - European School of Management and Technology 20 pages. Publication date: Mar 27, 2009. Prod. #: ES0961-PDF-ENG This is a two part case study that explores Celtel Nigeria's innovative approach to serving the rural poor. Case A provides an overview of the mobile telecommunications market in Nigeria as of mid 2007, as well as detailed demographic and socioeconomic information. At the time of the case, Celtel Nigeria is the second largest mobile telecommunications company in the Nigerian market. The company has experienced considerable success in serving Nigeria's cities and larger towns, but has only recently shifted its attention to serving poorer consumers in rural areas - a massive but as of yet under tapped market. But this shift from urban to rural has not been easy, and although some 50% of Nigeria's population lives in rural regions the challenges of reaching them sometimes seem overwhelming. The absence of a reliable national electricity grid means that the company's rural telecommunications towers have to be run on diesel generators, resulting in high maintenance and diesel fuel costs. Theft and vandalism of expensive communications equipment and generators has emerged as a major concern, resulting in the need to employ full-time security guards on virtually every base station site outside of urban areas. At the end of case A, Celtel Nigeria's chief operating officer Lars Stork is pondering the challenges of bringing the benefits of mobile telecommunications to...
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...TELEPHONE NUMBERS OF PARENTS/LEGAL GUARDIAN: HAVE YOU EVER BEEN CONVICTED OF A CRIMINAL OFFENCE? IF YES, PLEASE GIVE PARTICULARS STATE OF HEALTH: APPLICANT’S NAME: _________________________________ Page 2 CURRENT STUDENT DETAILS MID-TERM, MATRICULATION OR EQUIVALENT QUALIFICATION CERTIFICATE OBTAINED: SCHOOL: TOWN/CITY: SCHOOL ACHIEVEMENTS PROVINCE: PERCENTAGES / SYMBOLS ATTAINED GRADE 12 RECORD (MATRIC) SPECIFY SUBJECTS HG SYMBOL HG% SG SYMBOL SG% EXAMINATION WRITTEN IN: PERCENTAGES (FROM N5/N6) TECHNICAL COLLEGE N5 N6 70% AND ABOVE APPLICANT’S NAME: _________________________________ Page 3 EDUCATIONAL QUALIFICATIONS TERTIARY EDUCATION/CURRENT STUDIES PLEASE SELECT YOUR STUDY AREA OF CHOICE FROM THE LIST BELOW BY MARKING WITH “x” BACHELOR OF ENGINEERING BACHELOR OF SCIENCE IN ENGINEERING N.D. ELECTRICAL ENGINEERING (LC) N.D. INFORMATION TECHNOLOGY N.D. ACCOUNTING BACHELOR OF SCIENCE – Computer Science N.D. COMPUTER ENGINEERING BACHELOR OF COMMERCE N.D. FINANCIAL INFO SYSTEMS INSTITUTION PRESENT YEAR OF STUDY: UNIVERSITY 1ST UNIVERSITY/TECHNIKON? 2ND TECHNIKON S1 WHAT YEAR DO YOU PLAN TO COMMENCE/ HAVE YOU COMMENCED ADDITIONAL INFORMATION ARE YOU CURRENTLY RECEIVING OR HAVE YOU RECEIVED ANOTHER BURSARY OR STUDY LOAN? IF YES, PLEASE STATE. 1. NAME...
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...1. ------------------------------------------------- Dora: An Analysis of a Case of Hysteria From Modernism Lab Essays Jump to: navigation, search Contents[hide] * 1 Hysteria in the Twentieth Century * 2 Summary of Case Study * 3 Critical Receptions and Importance of the Work | | by Alex Gatlin An Analysis of a Case of Hysteria (1905), better known simply as “Dora,” is a case study written by the neurologist and founder of psychoanalysis, Sigmund Freud, which details the condition and treatment of Ida Bauer, a woman diagnosed with hysteria and given the pseudonym “Dora." One of Freud’s most famous works, the Dora case study is typically praised for the scientific empiricism of Freud’s method, as well as for its identification of, among others, the phenomenon known as transference. ------------------------------------------------- Hysteria in the Twentieth Century Although no longer a recognized illness, hysteria (specifically female hysteria) was until the mid-twentieth century a common medical diagnosis for extreme emotional excess. Since its earliest diagnoses in ancient Greece, it was deemed an exclusively female condition, which manifested itself in a wide range of symptoms. Freud believed that hysteria stemmed from psychologically traumatic sexual experiences in the patient’s past, or from problems in the patient’s sexual life; thus, it was to be treated typically, although not exclusively, with some sort of genital stimulation. By the twentieth century...
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...help the company excel and train the employees how to maintain a profitable business. Often times businesses go off of a theory that they have investigated and are in high hopes it will work to their advantage. The only way to do this is work is to implement it into the business place and see if the theory makes things more or less profitable, or if it actually hinders the existing working method. Business research can be defined as an organized analysis that provides information to guide business decisions (Cooper and Schindler, 2006) Research is the only way a company can process data that is gathered in order to test their theory. One example is Wal-Mart, this is a discount store that has been thriving since 1962, originally in the mid-west, it has migrated to the west of the United States. First established in Bentonville, Arkansas, by Sam Walton. Wal-Mart made a profitable move by becoming a general merchandise store that offered vision, photography as well as groceries, becoming a one stop shopping center. As of today Wal-Mart employs 1.8 million associates worldwide. Wal-Mart is the largest retailer in the nation with 1.3 of its employees in the United States. Wal-Mart is the nation's largest...
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...Group Assurance of Learning Exercise 4 October 5, 2014 Business 400_B06 Group Members: Juan Valdez Lopez Tram Trinh Brandon Weadon David Welborn Micah Whitley Heather Younger Ex. 7C (1 business) Southwest Airlines chart Southwest Airlines is a company using the divisional structure by units based on their role; there are four shortcomings for this type of structure that affect Southwest Airlines. * Lack of Teamwork: Southwest Airlines areas may have difficulties working with other functional areas. There is often a perception that they are competing with other functional areas for resources and a lack of understanding of what other areas do for the company. * Difficult Management Control: As Southwest Airlines grows larger; the functional areas can become difficult to manage due to their size. * Ignorance of Organizational Objectives: Functional areas may become distracted by their own goals and focus on them, rather than on overall company objectives. * Hurdle in Complete Development: As Southwest Airlines using divisional structure; this system is a hurdle in the way of the complete development of the employees. Each employee specializes only in a small part of the whole job. Microsoft Shortcomings * Selfish Attitude: Microsoft has many divisions. Every division tries to display a better performance, sometimes even at the cost of other divisions; this shows their selfish attitude. Consequently, it hits the interest of the concern...
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...This business plan for the establishment of a bridal boutique does an excellent job of assessing area competition. The detailed analysis of both the strengths and weaknesses of rival businesses effectively illustrates the need for a high quality and reasonably priced bridal salon in the region. It is also apparent that this entrepreneur is aware of fashion trends and receptive to customers' needs. * GENERAL BUSINESS DESCRIPTION * INVENTORY DESCRIPTION, ANALYSIS, AND STRATEGY * PROMOTION PLAN * FUTURE PLANS * RESUME * START-UP EXPENSES * PROJECTED STATEMENT OF SALES AND EXPENSES GENERAL BUSINESS DESCRIPTION Megan's Bridal Boutique will be a full-service bridal salon and dress shop catering to the Wisconsin customer who is searching for reasonable quality products at affordable prices. The inventory will consist of wedding gowns, bridesmaid dresses, headpieces, crinolines, jewelry, shoes, party dresses, more casual dresses, and tuxedo rentals. I will run the business myself full-time and hire sales assistance as well as a bridal alterations specialist. The store has the potential of employing up to six full-time employees, estimating a minimum of three to start. The hours will be 10:00 a.m. to 5:00 p.m. Monday through Saturday, with evening appointments available for brides and their parties. All daily bookkeeping will be done by me. An accountant will take care of the necessary month-end work. Megan's Bridal Boutique will be located on...
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...Zimbabwe: Water Quality Supplies Fast Deteriorating The Herald (Harare) By Sifelani Tsiko Harare THE pollution of rivers, lakes and aquifers from domestic and industrial wastewater discharges, mining runoff, agro-chemicals and other sources is now a growing threat to water resources in most countries in southern Africa. According to a new report titled "Water Quality Management and Pollution Control" in Southern Africa compiled by Prof Ngonidzashe Moyo, a freshwater biologist at the University of Limpopo in South Africa, and Sibekhile Mtetwa and other water resources development experts, the quality of water supplies in the Sadc region, once taken for granted, is becoming the focus of increasing concern. The water experts say the solid, liquid and particulate waste by-products of urbanisation and economic activities are contaminating air, soil and water quality. Water pollution has affected water quality and impacted negatively on public health and functioning of ecosystems including the rising cost of water treatment. The report suggests that the main sources of water pollution are untreated or partially treated effluents from municipal, industrial and mining wastewater discharges. Runoff from small-scale mining operations, urban stormwater and runoff from agricultural, livestock and poultry operations have also impaired the quality of water in the Sadc region. In Zimbabwe, the discharge of industrial and municipal effluent has heavily polluted Lake Chivero, Harare's principal...
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...The evolving image of amazon.com 1. The ever-increasing profits that Amazon.com is generating, is a proof of its successful strategy to target all the market products. Initially Amazon.com has start up as a one of a kind book store and followed with a music library that targeted only the interested consumers. The department store has brought in increasing revenues. I have drawn below a chart of two point to better understand the concept by highlighting the Pros and Cons |Pros |Cons | |Amazon.com provides a wide variety and for any shopper you wish |There is no specialization in their basic business start-up model| |to book un-related goods. |i.e. books & music | |Targets any online shopper |Targets only books & music shoppers | Mr Jerry Wind the professor from Wharton School of business didn’t look into the bigger picture that retailing in un-related product store can generate more revenue from a single buyer. An interested book reader may not only buy a book however he may also wish to purchase a cell-phone or a watch or sunglasses for use personal use, and amazon.com has it all in their departmental store. 2. General merchandise for affiliated businesses that operates their retail...
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...Case study analysis: "Walmart's Strategies in China" Introduction: Wal-Mart Stores, Inc. (NYSE: WMT), branded as Walmart, is an American multinational retail corporation that runs chains of large discount department stores and warehouse stores. The company is the world's third largest public corporation, according to the Fortune Global 500 list in 2012, the biggest private employer in the world with over two million employees, and is the largest retailer in the world. Walmart remains a family-owned business, as the company is controlled by the Walton family, who own a 48 percent stake in Walmart. It is also one of the world's most valuable companies. The company was founded by Sam Walton in 1962, incorporated on October 31, 1969, and publicly traded on the New York Stock Exchange in 1972. It is headquartered in Bentonville, Arkansas. Walmart is also the largest grocery retailer in the United States. In 2009, it generated 51 percent of its US$258 billion sales in the U.S. from grocery business. It also owns and operates the Sam's Club retail warehouses in North America. Walmart has 8,500 stores in 15 countries, under 55 different names. The company operates under the Walmart name in the United States, including the 50 states and Puerto Rico. It operates in Mexico as Walmex, in the United Kingdom as Asda, in Japan as Seiyu, and in India as Best Price. It has wholly owned operations in Argentina, Brazil, and Canada. Walmart's investments outside North America...
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...Slavery was practiced throughout the American colonies in the 17th and 18th centuries, and African-American slaves helped build the economic foundations of the new nation. The invention of the cotton gin in 1793 solidified the central importance of slavery to the South's economy. By the mid-19th century, America's westward expansion, along with a growing abolition movement in the North, would provoke a great debate over slavery that would tear the nation apart in the bloody American Civil War (1861-65). Though the Union victory freed the nation's 4 million slaves, the legacy of slavery continued to influence American history, from the tumultuous years of Reconstruction (1865-77) to the civil rights movement that emerged in the 1960s, a century after emancipation. The old slave owners used to use their Christianity as a way to justify the way they treated their slaves saying "god told them to do the things they did". Society views slavery as wrong, now that it is illegal. Some people in the southern states though, still don’t like black people to live in their town. I went to Corbin, Kentucky to visit with my husband’s family and learned that black people were hung from a bridge there in town. This is how the south still feels to this day about blacks. They even had a sign on the bridge that states: “Nig** don’t let the...
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