...Compulsary reading (specific articles, complete reference) The four things that a service Business must get right HBR Article , Bang & Olufsen Design Driven Innovation : HBR , Smart Product Design : HBR , Mishina, Kazuhiro. Toyota Motor Manufacturing, U.S.A., Inc. HBS Case No. 9-693-019. Harvard Business School Publishing, Boston, 1995. , Hammond, Janice H. Barilla SpA (A). HBS Case No. 9-694-046. Harvard Business School Publishing, Boston, 1994. , Latour, Almar. Nokia Handles Supply Shock with Aplomb as Ericsson of Sweden Gets Burned. The Wall Street Journal. Dow Jones & Company, Inc., 2001. , National Cranberry Cooperative HBS #688122. From Case Map , John Crane UK Ltd Case : The CAD CAM Link . HBS #691021,24p , To Move or not to Move .Case of Cathay Pacific Airways . University of Hong Kong HBS #HKU003,22p , Note on Quality: The Views of Deming, Juran, and Crosby HBS .687011 , Process Control at Polaroid , HBS, #693047 , LL Bean Item Forecasting and Inventory Management HBS, #893003, 5p , Johson Control Automotive Systems , HBS,#69308623p , Title Operations Management Concepts, Techniques & Applications Operations Management Author Evans & Collier Edition 1st Year Publisher Name Cengage Learning Tata McGraw Hill Author Norman Gaither,Greg Frazier Edition 9th Year Publisher Name Cengage Learning William Stevenson Taylor 8th Relevant Websites Sr No RW-1 RW-2 (Web address) (only if relevant to the course) "www.apics.org " "www.asq.org "...
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...colonialism; followed by wars and riots which lead to neocolonialism and finally to independence (Dominquez, Pastor and Worrel 1993). The post colonial era was the most active in relation to political thought and transformation as the social and economic issues of the “riot times” were examined. The minimal participation of the government in the laisser- faire ideological infrastructure that governed that period was the major purpose for change and as the full political responsibility for government was localized and the drive to industrialization spearheaded the drive for economic development trough the passage of Public Enterprises in Caribbean states. Caribbean governments wanted full participation in the commercial markets; what Mr. Norman Manly avidly describes as “commanding the heights of economy”. This thirst was quenched as some countries took steps toward the socialist perspective of controlling economies; this step caught the attention of other Caribbean governments and evoked further participation in the commercial and industrial development undertaken by governments. Social welfare is not to be forgotten. Vivid memories of harsh treatment, prejudice, hard labour only to suffice the needs of metropolitan powers is an important element in the adaptation of public enterprises. “Man needs material security, because he has physical needs, access to homes, jobs and education…” (Manley 1990). It can be clearly seen that the creation of the relevant Public enterprises...
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...Case Analysis: Delux Tool Case Delux Tool Case Study Mr. I.M. Tycoon is now the owner of three diverse and unique companies; Delux Machine Tools, Safe Buy Insurance Company, and MicroAge Software. They all have been operating under different leadership styles and control measures and need to function as one corporation. After careful review and analysis of this case, and from an organization design perspective, I would say that the first thing that Mr. I.M. Tycoon should do is develop a thorough organizational structure. A company can have a great mission/product, great people, and great leadership and still not perform well because of poor organizational design. All three companies have a different approach to organizational structure and I think at this point, standards must be developed and instituted. A standard is the level of expected performance for a given goal. A standard can be set for any activity—financial activities, operating activities, legal compliance, and so on (Brasfield, 2013). Based on the current organizational charts of all three companies, I think that there needs to be some standardization for the organization’s structure. My recommendation for restructuring is to rename the company (Tycoon Enterprises or similar) to serve as an umbrella of all three companies. Then, define each company as a separate division within the company. Each division has a different mission and will continue to operate...
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...Hirschorn, L..Harvard Business Review..,. Copied under Permission from Access Copyright. Further reproduction, distribution or transmission is prohibited, except as otherwise permitted by law. If this copy is not covered under the Access Copyright licence this short excerpt is being delivered under the copyright exception "fair dealing" as defined by Canadian law for the purpose of education, private study or research. Large-scale change initiatives often col/apse under the weight of their own complexity. To bring order to the chaos, organize the effort into three coordinated campaigns: political} marketing) and military. ~am for by Larry Hirschhorn al an • try to change organizations. Few succeed. And as most executives who have lived through change initiatives will admit, fewer still want to try again. Who can blame them for their reluctance? The process is terribly painful, the logistics are enormously complex, the organization wants deeply not to change-and the success rate is abysmal. Yet most organizations must change, and change profoundly, if they're to stay alive. It's the oldest cliche in the book, and it's also true. The good news is that organizational change is not as hard to pull off as people think. It's tough, but it's not impossible, and it can be systematized. As a researcher and consultant, I've been involved in many change initiatives at scores of companies over the past 15 years, and I've come to believe that the low rate of success has...
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...CASE STUDY: WEEK 3 ZATSWHO LT CASE STUDY WEEK 3: Zatswho 1. What tips can you offer Cooper and Schwinoff about family members who start and run a business together? What pitfalls would you warn them to avoid? Answer: Suggestion for family members starting a business: “Successful copreneurs learn to build the foundation for a successful working relationship before they ever launch their companies. Some of the characteristics they rely on include: ■ An assessment of how well their personalities will mesh in a business setting ■ Mutual respect for each other and one another’s talents ■ Compatible business and life goals—a common “vision” ■ A view that they are full and equal partners, not a superior and a subordinate ■ Complementary business skills that each acknowledges in the other and that lead to a unique business identity for each spouse ■ A clear division of roles and authority—ideally based on each partner’s skills and abilities—to minimize conflict and power struggles ■ The ability to keep lines of communication open, talking and listening to each other about personal as well as business issues ■ The ability to encourage each other and to lift up a disillusioned partner” (Scarborough 25) References: Scarborough, Norman M.. Effective Small Business Management VitalSource eBook For DeVry University, 10th Edition. Pearson Learning Solutions. <vbk:9781256323235#outline(5.8.8)>. b) Challenges: Family businesses sometimes suffer from negative...
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...Running Head: MID-TERM ESSAY: IKEA CASE STUDY 1 Mid-Term Essay: IKEA Case Study Emily Shinkle Indiana Wesleyan University Business, Analysis and Technology ADM-508 Rodney Swope July 29, 2012 Mid-Term Essay: IKEA Case Study All companies share three characteristics – goals, people, and structure (Robbins, Decenzo, & Coulter, 2011). IKEA, a global furniture company, exemplifies these characteristics in an excellent way. Mikael Ohisson (2011), President and CEO, says, “We’re a values-driven company on a never ending journey to be the leader in life at home”(www.ikea.com) Mikael and his team have proved this truly is their goal by setting a great example when it comes to other topics within business such as social responsibility, decision making, and strategic planning. IKEA is considered a multinational corporation (MNC), which simply means is a consumer had four homes in four different countries they could all be furnished from ceiling to floor in IKEA because this company sells their products in many different places (Robbins et al., 2011). The Swedish-based company currently has 287 stores in 26 countries and maintains 1,018 suppliers in 53 countries (www.ikea.com). The simple and inexpensive furnishings are popular in many different social and cultural settings, giving IKEA a well-rounded approach at business around the globe. It was not until 1994 that IKEA decided to expand to China. One reason for the expansion was because China...
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...A HISTORY OF BUSINESS ETHICS The history of “business ethics” depends on how one defines it. Although the term is used in several senses and varies somewhat for different countries, its current use originated in the United States and became widespread in the 1970s. The history of business ethics in the United States can be viewed as the intersection of three intertwined strands. Each of these in turn can be divided into at least two related branches. The first strand, which I shall call the ethics-in-business strand, is the long tradition of applying ethical norms to business, just as it has been applied to other areas of social and personal life. This strand can be divided further into the secular and the religious branches. The second strand is the development of an academic field, which has been called business ethics. It also has two main branches, one being the philosophical business-ethics branch, which is normative and critical, and the other the social-scientific branch, which is primarily descriptive and empirical. The third strand is the adoption of ethics or at least the trappings of ethics in businesses. This again subdivides into the integration of ethics into business and business practices on the one hand and the commitment to corporate social responsibility on the other. Business ethics was introduced into Europe and Japan in the 1980s although the term did not translate easily, and the development in each country varied from that in the United States because...
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...Introduction: Now a days Tobaco industy is one of the profitable area of business. Tobacco companies are well informed of the “killing effect” of their product. It is natural that to tobacco corporations production reduction, and also loss in the financial plan because of decrease in consumer activity is absolutely not profitable, thats why they have to orient on a new target- kids. Worldwide people die from the harm of smoking while tobacco product manufacturers continue to spend billions of dollars annually to maintain brand loyalty among current smokers, to influence young people to use tobacco, and to keep smokers addicted. The tobacco industry claims that it does not market to children and that the purpose of its advertising is only to encourage adult smokers to switch brands.( Eriksen, M., 2011) Form the given case sturdy it can be seen that there are GB Tobacco Company exist, which try to push its “Gold” brand in to Malu’s market despite the moral, legal and ethical standards The seven – step procedure: • The facts: The facts are that Fiona Fuller, International Tobacco product Manager for GB Tobacco, has to produce a new firm’s growth strategy for the next ten years. The “Gold” brand faced with the decline of sales volumes in Western Europe and the US. GBT’s plans have run up against the Malu government policy according to which any import of cigarette products are forbidden. The main parties that get benefits are government, which owned cigarette monopoly...
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...Sales and Distribution Management Program Credit Course Code : PGPM : 3 : SL MM 606 Class of Sessions : 2012 : 30 Objective To make the student aware of issues related to sales force management focusing on ―selling‖ as a tool of Marketing Communication. The study of Channel Management offers an appreciation of logistics of information and goods, and exposes students to the types of systems required to optimize organizational efficiency through this function. Learning Objective: The aim is to prepare students to manage sales and channel teams for different types of selling, with the purpose of enhancing value based output and productivity Learning Outcomes: REFERENCE BOOKS Sales Management - Decisions, Strategies and Cases. 5ed Marketing Channels: A Relationship Approach Sales & Distribution Management Sales Management Sales and Distribution Management – Text & Cases Retailing Management – Text & Cases, 2 nd AUTHOR / PUBLICATION Richard R Still, Edward W Cundiff, Norman A, P Govoni- PCI Coughlan, 7th ed IUP Panda / Sahadev Havaldar / Cavale. Tata Mcgraw Hill - 2007 Pradhan, Swapna. Tata McGraw-Hill - 2006 e Faculty teaching the subject in all PGPM Campuses should refer Articles, Journals, Websites. Detailed Syllabus Introduction: Emerging Trends in S & D, Linking S & D Role & Responsibility of Sales person: - Cross Functional Linkages, Types of selling, Value Proposition, Lifetime Customer Value Creation- Key Accounts Management. Selling Skills: Communication...
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...Group 3 PGPIM DOING BUSINESS IN USA Doing business in the United States of America By Group 3 PGPIM 2011-13 September 22, 2011 Page | 1 Group 3 PGPIM DOING BUSINESS IN USA Doing business in the United States of America Overview The United States, a nation founded on the fundamental belief in equality, is today a multicultural mosaic of over 290 million people of varying race and cultural heritage. American culture portrays a strong sense of regional and ethnic identity, which is represented by a number of subcultures and influenced by the country’s vast geographical and regional differences. America’s influence on business culture across the globe is unmistakable. Understanding the cultural assumptions, values and artefacts are paramount to doing sustainable profitable business in the United states. Page | 2 Group 3 PGPIM DOING BUSINESS IN USA Introduction and starting point problem “Systemlessness is the ultimate American folly” Peter Lawrence, 1996 It is very often complained that Americans have no culture. This is partially true; seen from a European or an Asian point of view, American culture is a little more than 200 years old. The superficiality of American culture seems to be at stake here, and the implicit assumption of those who formulate this criticism seems to be that depth of culture is what allows the intensity of responsibilities. Thus the criticism about the superficiality of American culture is essentially a complaint...
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...20 Solutions Manual for Taxation for Decision Makers Solutions to Chapter 2 Problem Assignments Check Your Understanding 1. Tax Planning vs. Compliance Distinguish tax planning from tax compliance. Solution: Tax compliance involves the gathering of relevant information, evaluating and classifying that information, filing tax returns, and representing clients at Internal Revenue Service audits. Tax planning is the process of evaluating the tax consequences associated with a transaction and making recommendations to achieve the desired objective at minimal tax cost. It generally involves extensive tax research. 2. Tax vs. Nontax Factors For each of the following independent situations, identify whether the item would be primarily a tax or a nontax factor in performing tax planning. a. The taxpayer lost a quarter of her net worth when the dot-com bubble burst and does not want to own any investments with risk such as stock. b. The taxpayer hates to pay any federal income taxes and would rather pay an equal amount of money to an accountant or attorney than pay taxes to the federal government. c. The taxpayer has a large capital loss carryforward from last year. Solution: a. This is primarily a nontax factor situation. The taxpayer has specified that he or she is risk averse, a personal choice, due to having experienced prior losses. b. The taxpayer’s dislike of paying taxes is really a nontax factor; this dislike, however, leads him to seek income tax advice to reduce taxes and...
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...Management of Working Capital Case Study: “George’s Trains” This assignment consists of a profitable business ran by a man name “George.” George is aware that we are in a MBA Managerial Finance class and he needs advice on his working capital practices. George would like the answers to the following: • Describe his working capital practices, including his methods of capital budgeting analysis techniques. • Analyze the potential pitfalls in his capital budgeting practices that George should be aware of. • Develop a simple statement of cash flows for George’s Trains using any information gleaned from the video. What areas of improvement do you recommend? Well, first according to our text, capital budgeting is. Capital Budgeting is the process in which a business determines whether projects are worth pursuing (Byrd et al., 2013). The video is on a Mr. George Olieux who is the Sole Proprietor of “George Trains” in Toronto, Canada (Retrieved from the Intelecom Video Library). Mr. Olieux is an advocate of growth and he runs this business with his sons. Mr. Olieux, started this business as a hobby for his nephew, which later lead to fixing minor repairs and eventually lead to other hobbies and a full fledge business. Before starting this proprietor business, he had worked for a large corporation and had no idea on how to run a business as an entrepreneur and he had no capital to invest in a business. In starting this business Mr. Olieux had an excellent relationship...
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...CHAPTER 8 WHISTLEBLOWING AND EMPLOYEE LOYALTY* Three Mile Island. In early 1983, almost four years after the near meltdown at Unit 2, two officials in the Site Operations Office of General Public Utilities reported a reckless company effort to clean up the contaminated reactor. Under threat of physical retaliation from superiors, the GPU insiders released evidence alleging that the company had rushed the TMI cleanup without testing key maintenance systems. Since then, the Three Mile Island mop-up has been stalled pending a review of GPU’s management.1 The releasing of evidence of the rushed cleanup at Three Mile Island is an example of whistleblowing. Norman Bowie defines whistleblowing as “the act by an employee of informing the public on the immoral or illegal behavior of an employer or supervisor.”2 Ever since Daniel Elsberg’s release of the Pentagon Papers, the question of whether an employee should blow the whistle on his company or organization has become a hotly contested issue. Was Elsberg right? Is it right to report the shady or suspect practices of the organization one works for? Is one a stool pigeon or a dedicated citizen? Does a person have an obligation to the public that overrides his obligation to his employer or does he simply betray a loyalty and become a traitor if he reports his company? There are proponents on both sides of the issue––those who praise whistle-blowers as civic heroes and those who condemn them as “finks.” Glen and Shearer who wrote...
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...[pic] |A History of Business Ethics | |By Richard T. De George | |The term 'business ethics' is used in a lot of different ways, and the history of business ethics will vary depending on | |how one conceives of the object under discussion. The history will also vary somewhat on the historian—how he or she sees | |the subject, what facts he or she seeks to discover or has at hand, and the relative importance the historian gives to | |those facts. Hence the story I'm going to tell will be somewhat different from the story someone else might tell in various| |particulars, and I hope that instead of being a dull recitation of facts it might in fact prompt some discussion at the end| |by those who would tell a somewhat different story. | |The story I will tell has three strands, because I believe the term business ethics is used in at least three different, | |although related, senses. Which sense one chooses therefore gives priority to nature of the history of the topic. The | |primary sense of the term refers to recent developments and to the period, since roughly the early 1970s, when the term | |'business ethics' came into common use in the United States. Its origin in this sense is found...
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...Production and Operations Management Marathon Oil Corporation (Marathon Oil) is an integrated international energy company. It is engaged in the exploration and production of crude oil and natural gas, as well as in the domestic refining, marketing and transporting of petroleum products, integrated gas business and oil sands mining. The company’s principal operating subsidiaries include Marathon Oil Company (exploration and production) and Marathon Petroleum Company LLC (refining, marketing and transportation). Its principal operating locations include the US, Equatorial Guinea, Libya, the North Sea, Angola, Indonesia and Canada. The company headquarter is in Houston (Texas), the United States of America. The first part of this assignment will thoroughly discuss the Deepwater Droshky Project implemented by Marathon Oil. The next paragraphs will discuss how the prices of crude oil and retail gasoline relate to each other, as well as the nature of this relationship. Afterwards, the assignment will discuss the methods Marathon uses to keep its pump price in equilibrium, even when crude price rises. This assignment ends with a discussion on President’ Obama’s deepwater drilling moratorium, and how oil companies can overcome the prohibition of deepwater drilling and stay competitive. Marathon Oil - Deepwater Droshky Project Marathon Oil Corporation (2010) had announced its Droshky development in the deepwater Gulf of Mexico to have begun operations on time and under budget...
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