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Case Study on Tacit Knowledge Management Systems Within X Company

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Technology and Investment, 2013, 4, 92-100 Published Online May 2013 (

Case Study on Tacit Knowledge Management Systems within X Company*
Jiangping Wan1,2, Ming Zeng1, Yahui Zhu1

School of Business Administration, South China University of Technology, Guangzhou, China Institute of Emerging Industrialization Development, South China University of Technology, Guangzhou, China Email:,, Received February 12, 2013; revised March 29, 2013; accepted April 6, 2013


Copyright © 2013 Jiangping Wan et al. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

Case study on tacit knowledge management system within X company includes the design of tacit knowledge management system (the recognition and acquisition of tacit knowledge), mechanisms (the factor analysis for the transition and sharing of tacit knowledge) and implementation (the sharing enterprise culture build, the effective incentive mechanism construct and the organization structure design). The evaluation system is established based on critical success factors (the recognition capability, the sharing standard, the sharing mechanism of tacit knowledge). The purpose of study is to improve tacit knowledge management system within enterprise. Keywords: Explicit Knowledge; Tacit Knowledge; Knowledge Conversion; Tacit Knowledge Management Systems; Case Study

1. Introduction
Michael Polanyi divided knowledge into tacit knowledge and explicit knowledge [1]. Tacit knowledge exists in human brains, which is the knowledge that people don’t know, in other words people don’t know what they know. Verna Allee thought…...

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