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Case Study: Opening Your Own Dunkin' Donuts Locations

In: Business and Management

Submitted By KEONEI6130
Words 2736
Pages 11
“Case Study: Opening Your New
Dunkin’ Donuts Locations”
KO
Management for Organizations
Professor BA
August 24, 2015

Introduction:
As the rising District Manager for the new Dunkin’ Donuts stores, many factors must be presented, analyzed, promoted, and executed. Opening new stores requires innovative ideas, being ahead of the game with the newest trends, and stabilizing the stores for the least amount of turnovers. Managing stores also means maintaining respect while coaching is vital. This requires feedback on both upward and downward channels of communication. For the purpose of this paper, Dunkin’ Donuts will be assessed and evaluated based on its job and organizational designs, criteria for recruiting and selecting for optimal efficacy, and appropriately training and appraising employees.
Job Design: The job design of an organization includes the job analysis, job description and the job specification. As described in “The Five Functions of Effective Management”, the purpose of a job design is “organizing tasks, duties, and responsibilities into a productive unit of work” (As quoted by Baack, 2011, Section 4.2). Analyzing the job requires the human resource department to identify these tasks, delegate who will execute them, and to match the employee to the task. Human Resources collaborate with Dunkin’ Donuts department mangers to figure out what will work in the organization design. Often times, this will mean comparing the company with other similar quick service restaurants such as Krispy Kreme or Starbucks to see what works and what does not. During this process, experimentation and reflective planning takes place. This entails possibly using a tool like the Dictionary of Occupational Titles provided by the U.S. Department of Labor (Baack, 2011, Section 4.2). It also means experimenting with different techniques and seeing what works…trial

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