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Case Study of Opera

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Program Support Notes
Senior Secondary

Operations Management A Case Study of a Hotel
Teacher Notes by Debra

28 mins

McNaughton, B.A.,

Dip.Ed.
Produced by VEA Pty Ltd Commissioning Editor Lisa Tancredi B.A. Executive Producer Simon Garner B.Ed. © Video Education Australasia Pty Ltd 2009
Reproducing these teacher notes You may download and print one copy of these teacher notes from our website for your reference. Further copying or printing must be reported to CAL as per the Copyright Act 1968.

Dip.Ed.

Suitable for:

Business Management

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Operations Management – A Case Study of a Hotel For Teachers: Introduction
The provision of accommodation is a highly competitive market. As tourists look for the best possible value for money, hotel operators must ensure that they are providing a quality venue with costeffective services. This program is based on the Mercure Hotel in Hobart and covers the key elements of its operations (the inputs and processes that create the output). The program examines the ways in which the design of its facility, the control of materials, the use of technology and the quality standards all contribute to ensuring the hotel remains productive and competitive.

Program Timeline
00:00:00 00:01:15 00:05:13 00:10:17 00:14:56 00:20:10 00:26:20 00:26:47 00:27:37 Introduction The basics of operations management Introducing four strategies Applying the four strategies Applying the four strategies (part two) Evaluating operations management Conclusion Credits End program

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