Case Synopsis
This case describes the workplace experiences of employees at Conestoga-Rovers and Associates in Waterloo, Ontario. Employees live the company's work hard-play hard mantra. Weekends range from jet-boating on the Niagara River to celebrating Roverfest (a massive annual bash for employees and their families). The engineering, construction, and information technology company also provides positive experiences in the form of child care facilities and family trips for long-service employees.
Suggested Answers to Case Questions

To answer this question, students should refer to at least the following key learning points in this chapter: (a) workplace events that create positive emotions ultimately translate into higher job satisfaction, as was discussed in the role of emotions on attitudes; (b) higher job satisfaction is moderately associated with high job performance and even more strongly associated with superior customer service, both of which improve the company’s ability to serve its stakeholders; (c) Generating positive emotions and developing higher job satisfaction is a moral imperative for organizations. Companies with higher morale tend to have a better standing in the communities and societies in which they operate.

This is an open question in which students can figure out how companies keep in tune with employee expectations and needs. One method, described in this case, is an open communication practice, in which employees can feel comfortable approaching management about new perks and fun events.

This is an excellent question for discussion because it is not directly addressed in the textbook, and not very well studied in research. The obvious answer is that some companies become “country clubs” which focus too much on employees having fun and not enough on other stakeholders. However, the more serious question is how much is too