EPPERCORN DINING

How effective was the OD consultants data gathering? The content of the data? The process of how the data were collected?

Erica, Lynn and Roger’s data collection involves gathering information on specific organizational features, based on personal interviews and obervations. They also examined the organizational mission statements, records, rules, regulations and policies in order to gain information about the unit’s structure. Since Erica was a former student manager at the dining unit couple of years ago, she took over the interviews with the employees because it was easier for them to speak with a familiar face than a complete stranger. But here the question arises of whether or not she is going to be objective or bias. Their data collection process begins with interviews with those from whom data will be collected. The problem with the interviews was that they were not structured, there were different questions asked to each employee and there is no means of any comparison whatsoever. The OD consultants in this case went in the organization with open-ended questions, which was a problem with the data collection. The process of data gathering is inefficient.

How should the feedback session be designed?

First of all the OD consultants have to ask themselves whats the point of giving Drew any feedback whatsoever when he is leaving the unit within five months.
Even so, the feedback section should be designed in terms of importance. The design should contain specificity, timeliness, and manner. The OD consultants should start with identifying the biggest problems within the organization.
The structure - The structure of the organization contributed to the problems that Drew perceived with productivity and morale. The biggest problem is that there is something wrong with the structure. There are no metric envolved so you cannot evaluate theemployees performance.