1. Executive Summary
Raffy Bote was promoted as an assistant product manager of San Miguel corporation for a products he was unfamiliar. Shortly, one of the company’s vice presidents, Butch Abelos, called a meeting to plan marketing strategies. Since Bote’s product manager was unable to attend, the director of marketing Jimmy Guevarra, invited Bote to the meeting to orient him to his new job.
Guevarra was rather brief in introducing Bote to Abelos. In the meeting, Abelos asked series of questions that the product managers were able to answer in detail. Suddenly, he turned to Bote and questioned him about his products. Somewhat confused, Bote confessed he did not know the answers.
Guevarra was about to offer an explanation about Bote’s situation when suddenly Abelos announced that Bote was such a sloppy staff worker.
After an hour, Abelos turned to Guevarra and asked him to remain behind. To Guevarra’s surprise, Abelos himself immediately raised the question of Bote, if he was too tough to the kid. Then Guevarra explained that Bote was just new to his job and don’t know about the products well.
After realizing what he have done he immediately called Bote and asked forgiveness for being tough and Bote thank for the apology.

2. Viewpoint 3. Areas of Consideration 4. Statement of the Problem The San Miguel Corporation needs harmony and understanding inside the company. To provide good relationship and communication between the first, middle, and top level management. However, just like what happened to Bote and Abelos who got in a misunderstanding between each other. It is not nice that Abelos frankly outburst that Bote was a sloppy worker in front of others. The attitude that Abelos shoed can affect his relationship with the lower level employees and what he said can affect others to look Bote as a not responsible worker. In response to this problem, a very discreet explanation should be made and make Abelos realize what damage he have done to Bote. So in the end, this problem would be resolve in harmony and understanding. 5. Statement of Objective In this problem, the objective is to provide harmony inside and outside the company. To be more understanding in any situation and be very wise in making decisions that will affect the whole company 6. Alternative Courses of Action A) Let the persons who have conflicts to control their emotions first.
Advantage: It will help in making good decisions in an emotional state.
Disadvantage: It will take time for someone to control their emotions who have conflicts because it will depend how large the damage. B) Make sure to have the facts and understand the situation.
Advantage: It will help to understand what was being misinterpret based on the facts to be collect.
Disadvantage: It takes time and patience. C) Talk to your co-worker.
Advantage: It will help to understand more the situation. It will also let you know the side of each other.
Disadvantage:
D) Make positive statements.
Advantage: It will help you suggest good solutions.
Disadvantage:
E) Listen carefully.
Advantage: You’ll get to understand more the situation in a better way.
Disadvantage:
7. Final Decision
The final decision is to find a way to make Abelos and Bote understand more the situation especially Abelos. First it is important to give a discreet explanation in a calm way about Bote’s situation why he’s not capable enough to answer the questions of Abelos. Then talk to Bote that Abelos may not fully understood that he’s just new to his job since Abelos is heading to the meeting not focusing about introducing Bote. Lastly, let them talk to each other alone to make good decisions about their misunderstanding and to let them prove to each other that there is a better side of them. And make them prove first impressions don’t last. 8. Detailed Plan of Action
Misunderstanding can affect the work and makes an employee miserable so as a manager I need to do something about it. Of course, I need to let the employees who have misunderstandings to control their emotions first. It will help them to calm down, review the situation, and make good decisions.
Make sure to have the facts and understand the situation. Since most of employees who are being engage in an argument sometimes gets emotional and misinterpret what is going on. So it will be helpful to the employees who have conflicts to review the situation if their perspectives are right.
I’ll let them to talk as co-worker. I won’t let them talk in phone or email because it show unprofessional acts. I’ll give them time when the two of them can be alone and can talk.
Let them give positive statements rather than negative statements. Suggesting solutions will help
Lastly, listen carefully. Be prepared to criticism because it will help. Maybe you are doing something that driving you co worker act out.
No problem in the history of human relations was ever resolved by being ignore. So as a manager I have to do something about it.