I. SUMMARY
Timothy Jones, co-owner of Dolores Garcia of New Century Health Clinic, asked for an information system that will support the said clinic’s operation and future growth.
You are required to prepare an information system of its office staff.
Information regarding New Century Health Clinic are the following: 1. Six(6) office staff workers 1. Anita Davenport - Office manager 2. Fred Brown - Handler of office payroll, tax reporting, and profit distribution 3. Susan Gifford - Responsible for maintenance of patient records 4. Tom Capaletti - Handles paperwork of insurance reporting and accounting 5. Lisa Sung - Responsible of appointment book, reminder calls and daily appointment lists. 6. Carla Herrera - Ordering and organizing office and clinic supplies
Note that all members of the staff help out whenever necessary with patient records, insurance processing, and appointment processing. In addition to their regular responsibilities, all office workers are involved in the preparation of patient statements at the end of each month.

II. PROBLEM STATEMENT
An organization requires a lucid organization chart which would show the flow of responsibility from management, down to its employees.
In the case of New Century Health Clinic, having no organization chart is not only the problem. There is an improper assignation of job responsibility of the employees which could cause undesired disasters.
Ignoring this problem will remove accountability of the assigned employees in specific tasks.

III. ANALYSIS
There is a need of a better job description for each position. A job description wherein an employee can stick to it and not interfere with the business of others, whether helpful or not. Due to the principle of accountability that job descriptions are made.
Imagine Carla Herrera misplacing some insurance documents that are of great importance. Person to be blamed is not Carla Herrera but the person assigned to the job, Tom Capaletti.
New Century Health Clinic might not be a huge corporation, a partnership even, but that does not entail that negligence for job dissemination is acceptable. There is a need of better organizational chart.

IV. ALTERNATE COURSES OF ACTION
One is to break down the whole job dissemination and construct a new one. This has been done in many different organization who have found that there is a leak in their human power. Funny that it took New Century Health Clinic five years to not figure out a glitch.
Retain each employee’s position, considering that they have already spent years for the position, but set limitations to their job area. Unlike the present situation wherein an employee can reach out a help to others. That is a big no, there should be lines.
Lastly, reconstruct the job dissemination and hire more employees. The clinic is getting bigger with 3,500 patients, there is a further need of manpower. They are six, and they’ve been six for a long time. They are accumulating jobs and its racking up.

V. RECOMMENDATION
New Century Health Clinic is in need of a better system, and more employees. Yes, there have been no problem since its inception but they shall not wait for it to happen before they act. Remember that precautionary measures are way better than remedy.
They are in need of a better system for, as I said, accountability and responsibility. Not only that, it also instigates one of the need of life, which is to be rewarded. More employees are need because of the size of the company which is getting bigger. The six employees need assistance, not assistance by they are sharing jobs, but getting lesser loads through more people to handle jobs.
A good manpower service is a must for a company to strive.

VI. CONCLUSION
New Century Health Clinic needs a good manpower system, not because there is an incident of misdoings, but it is the absence of it. Indeed there are no incidents yet, with the present system, but nothing has happened yet. It is clear that the system is a flaw and living with it is like walking pass a wire in a building. There is too much at stake, the records of patients and their insurance privileges. Customers’ records must be kept safe.

Mr. Rosani a customer, wants to schedule a checkup for her daughter Suzane. For this, Lisa Sung shall take the call and give Mr. Rosani a date that suits both the company and him.
Joy Kwat, the tax collector of the local community have a delivery for the total tax payable for the company. Fred Brown shall receive the form and pay it once the manager so desires.
Lacking of syringes for day to day vaccinations of certain patients. Carla Hererra, the one in charge of the supply chain, shall contact the suppliers of syringes for the company, and demand delivery ASAP.