Case Study Questions - Indian BPOs - Waking up to the Philippines Opportunity? 1) How has the global economic downturn, discussed in the opening profile and throughout this chapter, impacted jobs outsourcing in the BPO industry?
Global economic downturn negatively impacted jobs outsourcing in the BPO industry. In the beginning, there were jobs starting from customer care, medical transcription, medical billing, and payroll management to tax processing. With the strength of the rupee and the weakening dollar, the industry was starting to feel the pressure. They also faced issues like poor infrastructure, high spending on transporting people, and no incentive of low taxes. BPO was less willing to expand their industry to other countries and offer new jobs to new employees.

2) How has the global economic downturn, discussed in the opening profile and throughout this chapter, impacted jobs outsourcing in the BPO industry?
Global economic downturn negatively impacted jobs outsourcing in the BPO industry. In the beginning, there were jobs starting from customer care, medical transcription, medical billing, and payroll management to tax processing. With the strength of the rupee and the weakening dollar, the industry was starting to feel the pressure. They also faced issues like poor infrastructure, high spending on transporting people, and no incentive of low taxes. BPO was less willing to expand their industry to other countries and offer new jobs to new employees. 3) How has the global economic downturn, discussed in the opening profile and throughout this chapter, impacted jobs outsourcing in the BPO industry?
Global economic downturn negatively impacted jobs outsourcing in the BPO industry. In the beginning, there were jobs starting from customer care, medical transcription, medical billing, and payroll management to tax processing. With the strength of the rupee and the weakening dollar, the industry was starting to feel the pressure. They also faced issues like poor infrastructure, high spending on transporting people, and no incentive of low taxes. BPO was less willing to expand their industry to other countries and offer new jobs to new employees.