...making sure the condiments are refilled, performing all other preparation tasks.Staying updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any items. Greet all guests and owners warmly with an appropriate greeting. CASHIER: As cashier to count money before the shift is over to ensure no mistakes were made in transactions. She ensures that the available amount of money tallies with the daily sales records. Because some restaurants operate on a 24-hour basis, cashier has to close out the register, a process that entails counting the cash and entering the totals in the accounting system. KITCHEN: Weigh and measure ingredients, go after pots and pans, and stir and strain soups and sauces. Also clean, peel, and slice vegetables and fruits and make salads. We may cut and grind meats, poultry, and seafood in preparation for cooking. PERSONAL LEARNING EXPERIENCE: I’m currently a junior student of Bachelor Science Hotel and Restaurant Management at Jose Rizal University. As part of academic curriculum, I had my On-The-Job Training summer at During’s BBQ and Restaurant in Kalawaan,Pasig City. Before I started my On-The-Job training. I finalized some of the requirements needed by the company. I had been interviewed by...
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...Training Needs Analysis A supermarket is a unique place in that every person in a community will use it for daily food and essential supplies shopping unlike most other businesses that have a specific target audience. Understanding this difference is important in any attempt to increase sales and have a greater profit margin. Each store has a unique clientele that shop there and in some cases there are specific needs that must be catered to achieve strong customer satisfaction. It is possible that not completely understanding this in combination with a gap in certain skills areas and high employee turnover are key reasons that sales have dipped that last two quarters and some stores are receiving low customer satisfaction scores. In an effort to fix these problems senior management believes training and development may help decrease employee turnover and increase customer satisfaction, which will increase sales and meet sales goals. Human Resources, along with Training and Development, will attempt to identify indicators that show the specific problems experienced by the affected stores can be resolved through training, design a needs assessment plan identifying three specific training initiatives and potential outcomes from the three training initiatives, and using this select one specific training initiative and develop a budget of projected costs to implement this initiative. Having already identified the problems the three stores are having (missed sales goal for past...
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...expanding into other parts of Southern California and is considering a new store in Carlsbad, California and looking forward the company needs to evaluate their employee policies. I am writing this proposal to propose to upper management the recommendations and justifications for the following company policies, job descriptions for the modified positions, the implementation of a training program, the methods for evaluating employee performance, the disciplinary action program here at the company, explain the incentive and benefits program and the strategies for managing employee’s careers, and explain a fair and appropriate compensation program. Job Descriptions and Qualifications: Store Manager: The Manager will focus on the overall operation of the store and all the staff at their store locations and also focus on store inventory and will implement a just in time inventory system for stock to optimize cash flow and to minimize the wastage of products. The manager will develop a list of current sales projections, of products that are selling during the particular time of the year and will be responsible for ordering all products. The store manager will be responsible for assuring all employees are properly trained in current promotional material and current standards for their department. The manager must also attend to the store staff needs and focus on employee productivity, morale and must perform monthly, bi-yearly...
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...This newly developed team will be provided with specifics of what Kudler’s expects of them, they will also be provided with job specific training programs and regular individual and group appraisal. Our goal is to provide our customers with the ultimate customer service while retaining our employees by providing career development, effective appraisals system, and fair compensation. “Organizations today are constantly undergoing change in what, and how, work is done, the job description has emerged as a powerful tool for avoiding chaos” (Grant, p.40, 1997). As we are restructuring our firm and developing new strategic and operational plans, several new positions are needed, the combination of these jobs will implement our goals. The main five positions that will be created are: first level service manager, catering service director, customer service relations advisor, marketing manager, and general administrative assistant. “The job description holds great potential for guiding the execution of key human resource management functions” (Grant, p. 36, 1997). To eliminate any confusion the below mentioned job descriptions were written with “the focus on what the employee does, not on how--and not on how accomplishment will be measured” (Grant, 1997). 1) First level service manager- Responsibilities includes the planning and directing all cashiers, conducts team meetings with the catering service director, customer service relations advisor and marketing advisor. Reports to upper...
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...poorly written communications. The biggest thing I find is the lack of proper grammar in professional writing. I find myself sometimes struggling with this as I think we all do, and in the world of texting (Your and You’re are the same thing.) However if you write “Your looking great today” should be “You’re looking great today” We all need to proof read what after we write something. Recently my supervisor received a letter from another manager; he was asking for the opportunity for advancement in the company, there were more errors in his writing than there was correct grammar! This looked poorly on the other manager as he was looking to advance within our company, when my supervisor received this, he was astonished to know that this was written by another manager. He talked to that manager and his excuse was I was in a hurry, otherwise known as he did not proof read it. Something like this is the difference of getting promoted and losing your current position! Determining Effective Orientation and Training Methods- In week 5 we put together a training manual of what and how we would train employees. This is the result. Three Day Training Program- Day one would consist of company policies, procedures and get all pertinent information forms filled out by each new employee. I will highlight some of the important company polices they will have to follow also the agreement they will sign, that will hold them accountable for as far as write up’s and up to and including...
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...Needs Assessment By RA Noe ORGANIZATIONAL ANALYSIS Organizational analysis involves identifying whether training supports the company’s strategic direction; whether managers, peers, and employees support training activity; and what training resources are available. Table 3.3 provides questions that trainers should answer in an organizational analysis. Some combination of documentation, interviews, or focus groups of managers and individuals in the training function should be used to answer these questions. The strategic role of training influences the frequency and type of training and how the training function is organized in the company. In companies in which training is expected to contribute to the achievement of business strategies and goals, the amount of money allocated to training and the frequency of training will likely be higher than in companies in which training is done haphazardly or with no strategic intent in mind. For example, companies that believe learning contributes to their competitive advantage or that have adopted high-performance work systems (e.g., teams) are likely to have greater training budgets and conduct more training. The business strategy also influences the type of training. Companies that have adopted a disinvestment strategy are more likely to focus on Outplacement assistance and job search skills training than are companies with other strategic initiatives. Last, the greater the strategic role of training, the more likely the company...
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...motivation. In agreement, Schermerhorn, Hunt, and Osborn (2008), state that “Organizational culture is the system of shared actions, values, and beliefs that develops within an organization and guides the behavior of its members” (p. 364). In conclusion, organizational culture provides a look into what is working or not working for employees in reference to motivation, productivity, and ethical standards. Organizational behavior is an ongoing analysis tool for organizations. It allows revelation of information on the company’s effectiveness brought about by their actions. It analyzes “individuals, groups, and structure to find ways for the organization to perform more effectively” (Robbins & Judge, 2009, p. 11). Analysis is performed through assessment of each entities evidence and management’s intuition. The evidentiary material comes in the form of physiological, sociological, socio-psychological, and anthropological factors in context to the organizations behavior model (Robbins & Judge, 2009, p. 3). Exploration of those factors within an organization teamed with managements’ intuition provides ideas that improve functionality. Diversity within an organization refers to the multiple characteristics individuals working there possess. It requires organizational acknowledgement for an organization to achieve an atmosphere of respect for the individual. Acceptance of employee individuality promotes fewer turnovers, higher productivity, and better people skills on an organizational level...
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...Needs Assessment HRM326 June 16, 2014 Needs Assessment Training is an important part for a company and/or an organization. The importance of education is not just with new workers but with managers and supervisors also. Upper management training is just as important for workplace productivity, safety, and satisfaction. Some of the skills that can be improved upper management within a company or organization can be manager communication, employee recognition, and employee motivation. The company or organization must understand that it is not just about conducting training but making sure the training is effective and it works. If the training is not effective and it does not work, then the company or organization needs to make an assessment at the different levels. After the completion of the assessment, the company or organization needs to conduct the proper training. Below are the assessments for Wal-Mart. Needs Assessment for an Organization When a company or organization is not on pace to achieve their goals, (being that of short, medium, or long term) they must take a closer look at the type of training they are conducting. The company or organization should conduct a needs assessment on the company or organization as a whole. Since Wal-Mart is not on pace to achieve their goals, we will discuss the needs assessment process that will be used. According to "Needs = Gaps In Results", Needs Assessments are used to identify strategic priorities, define...
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...Safety and Security Risk Contrena Wright HR/554 May 12, 2013 Dr. Shane Howell Safety and Security Risk Safety and security risk occurs in every industry of work. In order for Wal-Mart to safeguard their business in safety and risk they have to initiate a good safety training assessments and have a good security plan in effect. Every risk cannot be avoid the goal is to have the right plans and strategies in effect to prevent injuries from happening. Such as robbery, theft, slip and falls, fire hazards, and employee sprains or strains. Wal-Mart is a global retailer that sells more than one product, which means they have more than on safety and security risk assessment. Below are a few security and safety risks plans for food, security, slip and falls, sprain or strains, and fire safety hazards. Walmart is using better suppliers when it comes the safety of their food products. Walmart requires that their food suppliers be certified by safety programs under the umbrella of the Global Food Safety Initiative. To help with its food safety and security risk Wal-Mart takes that extra mile ensuring that their food is harmonized and leading-edge food safety standards throughout the entire food production chain ("Food and Safety", 2012). Walmart has trained employees to handle cold and hot foods correctly. To ensure that all food products bought and sold by Wal-Mart is handled, stored, cooked, and properly packaged. Wal-Mart uses guidelines given from the U.S. Food and Drug...
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... 2.0 Wal-Mart Human resource strategy ------------------------------------------------------------------------4 2.1 Recruitment and selection ------------------------------------------------------------------------4 2.2 Training and development ------------------------------------------------------------------------6 2.3 Employee motivation and Reward / benefits ---------------------------------------------------------7 2.3.1 Financial benefits ------------------------------------------------------------------------8 2.3.2 Health and awareness benefits ------------------------------------------------------------------------8 2.4 Performance management --------------------------------------------------------------------------9 3.0 Challenges faced by the human resources -----------------------------------------------------------------9 4.0 Recommendations to overcome these challenges -----------------------------------------------------10 1.0 INTRODUCTION Human resource management according to Wilton (2011) in his book “an introduction to human resource management” is a phrase used to illustrate all those organizational activities privy with recruitment and selection, designing work for, training and developing, appraising and rewarding, directing, motivating and controlling workers. It involves all management decisions and action that affect the nature of the relationship between the organization and its employees – its...
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... Human Resource Management TITLE OF ASSIGNMENT: Human Resouce Strategy of Wal-Mart inc Name: Agbasimelo E. Ifeanyi Roll no: @00316215 Instructed by: Abdoulie SALLAH Table of Contents Table of Contents (This page) ------------------------------------------------------------------------2 1.0 Introduction ------------------------------------------------------------------------3 2.0 Wal-Mart Human resource strategy ------------------------------------------------------------------------4 2.1 Recruitment and selection ------------------------------------------------------------------------4 2.2 Training and development ------------------------------------------------------------------------6 2.3 Employee motivation and Reward / benefits ---------------------------------------------------------7 2.3.1 Financial benefits ------------------------------------------------------------------------8 2.3.2 Health and awareness benefits ------------------------------------------------------------------------8 2.4 Performance management --------------------------------------------------------------------------9 3.0 Challenges faced by the human resources -----------------------------------------------------------------9 4.0 Recommendations to overcome these challenges -----------------------------------------------------10 ...
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...Assignment: Development and Training Paper (Week 3) MGT/431 - HUMAN RESOURCES MANAGEMENT Instructor: Lori Gardner Wal-mart associates go through an in-depth orientation that lets them know what it means to be part of the Wal-mart family. This begins with a “business simulation” that places new associates in the role of the customer. The simulation exercise helps associates understand customer expectations and what they can do to meet and exceed those expectations. They need to possess good public relations, knowledge of tools, cashier, technologies, and leadership. Employees need to know about industry trends, industry rules and regulations. Employees need to know about the sales process to make effective sales to target customers. We here at Wal Mart the employees want the employees to know about sales process to make an effective sales to target customers. We have varies training such as communication skills, presentation skills, and executive coaching. A college degree combined with public relations experience, usually gained through an internship, is considered excellent preparation for public relations work; in fact, internships are becoming vital to obtaining employment. Colleges offer at least one course in this field. Public relations includes courses in public relations principles and techniques; public relations management and administration, including organizational development; writing, emphasizing news releases, proposals, annual reports...
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...strong understanding of the various roles involved in Human Resource Management. Human Resource Management involves the management and operations of the following items: “job analysis, planning personnel needs, recruiting the right people for the job, orienting and training, managing wages and salaries, providing benefits and incentives, evaluating performance, resolving disputes, and communicating with all employees at all levels.” It is a function within a business that manages the human capital element and all that it encompasses. It functions as a business unit that deals with all the aspects of employees. The Role of a HRM in a Company The role of Human Resource Manager, HRM, within a company can vary depending on the needs and the size of the business. In a general capacity, a HRM oversees day-to-day operations of all Human Resource functions. These functions include such things as: compensation, staffing, planning, developing, training, and associate relations. The HRM helps to create and instill a corporate culture as designed by the company’s mission or vision. The HRM is responsible for hiring employees. By hiring select talent with certain skills, the HRM will be able to train and develop the employees to carry out the company’s mission. Developing and training associates, in accordance within the company’s expectations, a business can truly benefit greatly. It can help to increase profit and morale. The HRM is also responsible for handling employee compensation...
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...strong understanding of the various roles involved in Human Resource Management. Human Resource Management involves the management and operations of the following items: “job analysis, planning personnel needs, recruiting the right people for the job, orienting and training, managing wages and salaries, providing benefits and incentives, evaluating performance, resolving disputes, and communicating with all employees at all levels.” It is a function within a business that manages the human capital element and all that it encompasses. It functions as a business unit that deals with all the aspects of employees. The Role of a HRM in a Company The role of Human Resource Manager, HRM, within a company can vary depending on the needs and the size of the business. In a general capacity, a HRM oversees day-to-day operations of all Human Resource functions. These functions include such things as: compensation, staffing, planning, developing, training, and associate relations. The HRM helps to create and instill a corporate culture as designed by the company’s mission or vision. The HRM is responsible for hiring employees. By hiring select talent with certain skills, the HRM will be able to train and develop the employees to carry out the company’s mission. Developing and training associates, in accordance within the company’s expectations, a business can truly benefit greatly. It can help to increase profit and morale. The HRM is also responsible for handling employee compensation...
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... The food server position is customer service oriented and this represents an important aspect of the person/job and person/match. A job analysis presenting the duties, KSAOs, qualification and rewards is conducted. When recruiting for the food server position Best Western will conduct an open recruitment, to insure a diverse set of applicants. The company is An Equal Employment Opportunity Employer and will be aware to prevent any form of discrimination or disparate impact. Best Western will use external selection method when hiring for the position. The information about the applicants will be collected thru job applications and resumes and interviews. After hiring the most qualified quantitate the company will provide food server training and development programs. Table of Contents Abstract ……………………………………………............................. 3 Introduction………………………………………………………………… 4 Staffing plan………………………………………………………………… 5 Job analysis of select position……………………………………………… 6 Job rewards………………………………………………………………..... 8 Legal aspect………………………………………………………………… 9 Recruitment and recruitment budget ………………………………………. 9...
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