...Technology Brokering and Innovation in a Product Development Firm Author(s): Andrew Hargadon and Robert I. Sutton Reviewed work(s): Source: Administrative Science Quarterly, Vol. 42, No. 4 (Dec., 1997), pp. 716-749 Published by: Sage Publications, Inc. on behalf of the Johnson Graduate School of Management, Cornell University Stable URL: http://www.jstor.org/stable/2393655 . Accessed: 29/01/2013 01:51 Your use of the JSTOR archive indicates your acceptance of the Terms & Conditions of Use, available at . http://www.jstor.org/page/info/about/policies/terms.jsp . JSTOR is a not-for-profit service that helps scholars, researchers, and students discover, use, and build upon a wide range of content in a trusted digital archive. We use information technology and tools to increase productivity and facilitate new forms of scholarship. For more information about JSTOR, please contact support@jstor.org. . Sage Publications, Inc. and Johnson Graduate School of Management, Cornell University are collaborating with JSTOR to digitize, preserve and extend access to Administrative Science Quarterly. http://www.jstor.org This content downloaded on Tue, 29 Jan 2013 01:51:00 AM All use subject to JSTOR Terms and Conditions Technology Brokering and Innovationin a ProductDevelopment Firm Andrew Hargadon StanfordUniversity Robert 1. Sutton Universityof California, Berkeley We blend network and organizational memory perspectives in a model of technology brokering that explains...
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...5A. Covert Rehearsal is an effective way of trying out new communication behaviors. Think about a time that you were daydreaming, or dreaming at night. You can use your imagination to think about an experience or situation that is not really happening at that time or in that place. You can do the same type of simulation on purpose to think about a time and place that will allow you to practice your new interpersonal communication skill to meet your goal as outlined in your new behaviors listed in CCC Part 4E. Choose one or more behaviors to work on that are listed in CCC Part 4E. Choose a communication event that you would like to prepare for privately or secretly – covertly. As you imagine yourself practicing your new skill, focus hard on specific interactions. Actually think about an interpersonal communication exchange – what you say, and how the other person responds. Don’t just go through the motions. Really see yourself asking specific questions, making specific comments, and hearing the other person replying. As you imagine the sequence, practice precisely what you want to say and how you want to say it. Experiment with what feels to be the most effective and comfortable way for you to implement your new behaviors. By covertly rehearsing, you make it much more likely that you will be actually performing the behavior comfortably and effectively in real life situations. This surprising effect of covert rehearsal has been shown in numerous studies. What makes covert rehearsal...
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...Container Company is a company that is undergoing change management for various reasons. Firstly, the company has expanded over the years and hence requires for more structures to be in place to improve efficiency as so to increase profitability. Secondly, change is needed to deal with the increasing competition. Current Status of Change Management An urgency for change is created by Harold Cox. He felt change is needed to improve the company's business and hence appointed Erica as the chief in charge to initiate the change process. (1st step of John Kotter's model- initial motivation for change to take place). Erica indentified that CCC lacked effective operational and cost controls. She felt that there is a lack of management expertise to lead the company and propel it to greater heights. Hence, she suggested to hire new expertise to lead CCC. The new managers hired developed a new budgeting system and arranged a meeting with all departmental heads to inform them about it. However, the old managers do not seemed very keen and neither seemed to understand how the new system would affect current working practices. There is even one manager that strongly object the change and criticized it. Though the first step of Kotter's Model was fulfilled, the change was not successful for several reasons. This will be further elaborated in the paragraphs to come . Identifying the problems that hinder CCC's growth is a good start but Erica did not foresee the challenges for implementing...
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...The CCC, or Civilian Conservational Corps were vital to the revival of the Floridian economy. The purpose of the CCC was to provide jobs for many of the unemployed young men in Florida. By providing the labor to the younger men in the state, it increased the cash flow. The provision of these jobs helped stimulate the economy and get it back on its feet. This also decreased the crime rate because the less young men with ample time of their hands, the lower crime rate would be, and this was achieved after the CCC was created. The major function was providing labor to the unemployed, in the form of physical labor. The CCC was an organization which restored the environment of Florida by having thousands of workers plant trees and shrubbery....
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... 11 1. Executive Summary This assignment is based on a case study called the Continental Computer Corporation (CCC) who is currently undergoing an exercise to include project management as a profession in the corporation. Whilst CCC is a generally profitable and successfully functioning company, there are many internal problems that could lead to the downfall of CCC if not addressed adequately. There is a clear lack of proper leadership skills within CCC. This is evident by way of all three divisions within the corporation operating individually with no cross communication. Project management process, methodologies and governance are not practiced which leads to unclear project approval processes as well as inadequate resource and budget allocation. All divisions have their own organisational structures therefore there is lack of HR leadership. Job profiling and matching seems to be non-existent and salary grades and earning ranges are different within the three divisions although in some cases, the job description is the same. Below are the recommendations for successful change within CCC which have been further detailed in Section 5 of this report: • CCC restructure process • Formulation of corporate business plan and strategy • Formulation of divisional business plans and strategies • Formulation of divisional operational strategies ...
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...The Civilian Conservation Corps or the CCC part of the New Deal Programs created by Franklin D. Roosevelt to provide jobs and help relieve the unemployment caused by the Stock Market Crash. The CCC was under the military’s control. By September 1935 over 500,000 young men had lived in CCC camps, a good majority of them lived there for about 6 months to a year. Nicknamed “Roosevelt’s Tree Army”, the CCC planted forests, built tails, dug irrigation ditches, and fought forest fires. As time progressed they began to hire other minority groups in America. Even though most CCC were segregated. Franklin Delano Roosevelt called it his favorite New Deal program. This program was made to help fight the issue of a high unemployment rate and protect...
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...A little love | |Lớn lao như bạn | |Greatness as you |nhỏ bé như tôi | |Smallest as me |bạn chỉ cho tôi thấy những điều sâu như | |You show me what is deep as sea |biển cả | | | | |A little love,little kiss |một chút tình yêu, một cái hôn nhẹ | |A litlle hug,little gift |một cái ôm nhẹ nhàng, một món quà nhỏ | |All of little something.these are our memories |tất cả những thứ nhỏ bé đó chính là kí ức| | |của chúng mình | |You make me cry | | |Make me smile |bạn khiến tôi khóc | ...
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...UNIT OUTLINE Read this document to learn essential details about your unit. It will also help you to get started with your studies. BMA604 Consumer Decision Making Semester 2, 2015 THIS UNIT IS BEING OFFERED IN: HOBART & BY DISTANCE Taught by: Professor Aron O’Cass (Unit Coordinator) CRICOS Provider Code: 00586B BMA604, Consumer Decision Making 2 Contents Contact Details ........................................................................................................................................ 2 Unit Description ...................................................................................................................................... 3 Prior Knowledge &/or Skills OR Pre-Requisite Unit(s) ............................................................................ 3 Enrolment in the Unit ............................................................................................................................. 3 When does the unit commence? ............................................................................................................ 3 University of Tasmania Graduate Quality Statement ............................................................................. 3 Intended Learning Outcomes for BMA604 ............................................................................................. 4 Learning Expectations and Teaching Strategies/Approach ..........................................................
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...1. List of "I can't" behaviors: A.) I can't admit that I am wrong with my friends. There has been many times where I never want to swallow my pride and admit that I am in the wrong. I have the hardest time accepting that I am not right. Even if I can't justify my side of the story I never want to be the first to make peace because I am so stuck on my own perspective. B.) I can't stop starting arguments with my girlfriend. I am very narrow minded that I have difficulties understanding the other person. I am always the one to jump into conclusions even when it is irrelevant to the topic. It does not have to be anything big for me to find a way to argue about anything because I always end up finding a way to have something to say about. C.) I can't accept feedbacks from my mother without getting into an argument. Because my mother is not fluent in English and I don't speak Hindi (Indian) to my mother, there is a language barrier between us. It is very difficult for my mother and I to communicate because she does not understand a lot of the things I need to tell her or vice versa. More than half of the time we spend arguing than talking to one another. D.) I can't stop holding grudges over little unnecessary things. I noticed that if I'm stuck in a situation about for instance, I tell you to do something and it doesn't get done how I specifically want it done, my friends/family will never hear the end of it. I will hold people accountable for things that normally aren't that...
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...INTRODUCTION: CASE BACKGROUND & ISSUES CUP Corporation was one of the largest insurance firms based in Europe. It had a worldwide operation and was recently acquired by another major insurance company. The firm had made a series of acquisitions to broaden the types of insurance offerings and expanding the market needs. It sold a various forms of insurance in the health, life, casualty, property and automotive areas. Customer segments of the firm’s services are divided into two groups of agents and brokers as well as end-customers. Over the last couple of years, the growth of premium income in German industry is somewhat instable. The declining growth rates had affected German insurance industry due to some reinforcing trends: 1) Worse economic climate such as increasing economic downsizing, increasing unemployment and fluctuations in real income. 2) Higher taxes and social welfare levies. 3) Increasing competition resulting from the deregulation of the European market. 4) Extensive satisfaction of the demand for insurance in German. CUP Corporation had enjoyed remarkable growth despite economic downturns. However, the increasing competition and increasing client price sensitivity in the private insurance market has led to the shorter contracts and more cancellation of existing contracts among customers that is varied by the intensity of the products. Particularly, CUP Corporation is facing some problems regarding to the customer loyalty as...
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... |8905075297087 | |Siyanda Mfeka | |8501265486083 | |Lucky Tsolo | |7801165901087 | |Phethile Lubisi | |8005060012086 | Note: As we are an online group we are unable to meet up to get this document signed. All team members who contributed towards this report have put their details into the table above. Executive Summary Continental Computer Corporation (CCC) is a global organisation infolded in...
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...mraChapter 9 9.1 Introduction Deflections of Beams in this chapter, we describe methods for determining the equation of the deflection curve of beams and finding deflection and slope at specific points along the axis of the beam 9.2 Differential Equations of the Deflection Curve consider a cantilever beam with a concentrated load acting upward at the free end the deflection in the y v is the displacement direction of the axis the angle of rotation (also called slope) is the angle between the x axis and the tangent to the deflection curve point m1 is located at distance x point m2 is located at distance x + dx slope at slope at m1 m2 is is +d denote O' the center of curvature and the radius of curvature, then d = ds is and the curvature 1 = 1 C = d C ds the sign convention is pictured in figure slope of the deflection curve dv C dx for = tan or ds j dx d C dx d C = dx = cos j 1 and d 2v CC dx2 = dv tan-1 C dx tan dv C dx j , then small = 1 C = 1 C = = if the materials of the beam is linear elastic = 1 C = M C EI [chapter 5] then the differential equation of the deflection curve is obtained d C dx d2v = CC dx2 = M C EI and v dV CC dx d 4v CC dx4 = -q q -C EI it can be integrated to find ∵ dM CC dx d 3v CC dx3 = V then V = C EI = 2 sign conventions for M, V and q are shown the above equations can be written in a simple form EIv" = M EIv"' = V EIv"" = -q this equations are valid only when...
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...Requirement A What are Casa de Diseno’s existing operating cycle (OC), cash conversion cycle (CCC), and resource investment need? Operating Cycle = average age of inventory + average collection period. OC = AAI + ACP 110 days + 75 = 185 days. Cash Conversion Cycle (CCC) = OC –average payment period (APP). CCC = OC – APP 185 days – 30 days = 155 days. Resource Investment needed = (Annual operating cycle investments ÷ 365) x CCC ($26,500,000 ÷ 365) x 155 = $11,253,424.657 Casa de Diseno’s OC, CCC and resource investment need is as follows: OC = 185 days CCC = 155 days Resource Investment need = $11,253,425. (Gitman & Zutter 2012, pp. 604-606) Requirement B Industry OC = 83 days + 75 days = 158 days Industry CCC = 158 days – 39 days= 119 days Industry Resource needed = ($26,500,000 ÷ 365) x119 = $8,639,726 Industry OC is 158 days. Industry CCC is 119 days. Industry Resource need is $8,639,726. (Gitman & Zutter 2012, pp. 604-606) Requirement C Casa de Diseno Firm Resource Need $11,253,425 Less: Industry resource needed $ 8,639,726 $2,613,699 Cost of inefficiency = $2,613,699 x 15% annual interest = $392,054.85 The cost of Casa de Diseno’s operational inefficiency is $392,055. (Gitman & Zutter 2012, pp. 604-606) Requirement D 1. Offering 3/10, net 60: Reduction in collection period = 75 days x (1 – 0.4) = 5 days OC = 83 days + 45 days = 128 days CCC = 128 days – 39 days = 89 days. Resources needed = ($26,500,000 ÷ 365) x 89 days = $6,461,643...
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...ANTONIO* 4/2/2013 CCC/CCC200 ST. MARY'S UNIVERSITY 4/3/2013 LOH LOBBY OUR LADY OF THE LAKE 4/3/2013 CCC (cafeteria area) ST. MARY'S UNIVERSITY 4/4/2013 CCC (cafeteria area) TEXAS A&M SAN ANTONIO* 4/4/2013 LOH LOBBY/CCC200 UTSA* 4/4/2013 CCC/CCC200 OUR LADY OF THE LAKE 4/8/2013 LOH LOBBY UNIVERSITY OF INCARNATE WORD 4/8/2013 LOH LOBBY OUR LADY OF THE LAKE 4/9/2013 LOH LOBBY TEXAS A&M SAN ANTONIO* 4/9/2013 CCC/CCC200 TROY UNIVERSITY 4/9/2013 CCC (cafeteria area) THE ART INSTITUTE 4/9/2013 CCC (cafeteria area) TEXAS STATE UNIVERSITY 4/10/2013 LOH TEXAS A&M SAN ANTONIO* 4/11/2013 LOH LOBBY/CCC200 TEXAS TECH UNIVERSITY 4/15/2013 LOH LOBBY SCHREINER UNIVERSITY 4/16/2013 LOH LOBBY TEXAS A&M SAN ANTONIO* 4/16/2013 CCC /CCC200 ST. MARY'S UNIVERSITY 4/17/2013 CCC (cafeteria area) OUR LADY OF THE LAKE 4/17/2013 CCC (cafeteria area) UNIVERSITY OF INCARNATE WORD 4/17/2013 LOH LOBBY ST. MARY'S UNIVERSITY 4/17/2013 LOH LOBBY TEXAS A&M SAN ANTONIO* 4/18/2013 CCC /CCC200 ST. MARY'S UNIVERSITY 4/18/2013 LOH LOBBY OUR LADY OF THE LAKE (AC1G) 4/22/2013 LOH LOBBY UNIVERSITY OF INCARNATE WORD 4/22/2013 LOH LOBBY TEXAS A&M SAN ANTONIO* 4/23/2013 LOH LOBBY /CCC200 TROY UNIVERSITY 4/24/2013 CCC (cafeteria area) UTSA* 4/24/2013 LOH LOBBY/CCC200 OUR LADY OF THE LAKE 4/25/2013 LOH LOBBY OUR LADY OF THE LAKE 4/25/2013 CCC (cafeteria area) TEXAS A&M SAN ANTONIO* 4/25/2013 CCC/CCC200 OUR LADY OF THE LAKE 4/30/2013 CCC (cafeteria area) TEXAS A&M SAN ANTONIO* 4/30/2013 LOH LOBBY/CCC200 UTSA* 4/30/2013 CCC/CCC200 *One-on-One...
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...almost past 10 years. They sold various forms of insurance in order to broaden the type of the insurance into health, life, casualty, property, and automotive areas. However, the growth was flat instead of the planned 3 percent by 1996 and 1997. The declining growth rate resulted from several issues, economic climate, higher taxes and social welfare levies, increasing competition, extensive satisfaction of the basic demand for insurance in Germany. In 1996, the number of customer canceling contracts compared to the total amount of contracts, called “lapse rate”, reached DM 900M which is 10% of total premium revenue. They are having customer loyalty problem that has to be solved. One of the issue here is the establishment of CCC (Customer Care Center). This CCC enables the company to provide customer with one telephone number that will answer all of customer questions due to their contract. They need to professionally train people who could effectively answer a variety of questions and increase the service dramatically. The final objective would be to reduce the lapse rate. The “lapse rate” problem for CUP was summarized by the image of leaking bucket, new customers would flow into the bucket while at the same time many leaked out through big holes. Instead of focusing on the “lapse rate”, the problem was restated as a customer loyalty problem that cut across product lines and was considered a corporate problem. Analysis and Discussion CUP decided to create a Customer Care Center...
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