...Chapter 4 A. Work Design Framework a. Organizations are moving away from organization structures built around particular jobs to a setting in which a person’s work is defined in terms of what needs to be done. B. How Information Technology Changes the Nature of Work a. IT has created more types of works b. IT Employment at an all time high c. Supported new ways to manage people C. Changing the way work is Done a. Many traditional jobs are now done by computers b. Jobs once done by art and skill are often greatly changed by the introduction of Its c. Introduction of IT into an organization can greatly change the day-to-day tasks performed by its employees. d. Crowdsourcing is now possible at a very low cost e. Few staff are engaged in order entry any longer f. Sometimes people can perform more strategic tasks g. Sometimes IT disconnects us from the tasks h. Zuboff provides an example of disconnection from the task at a paper mill where the masters could no longer smell and squeeze pulp to make sure of the chlorine content i. Skills of salespeople have turned from order takers and stock counters to marketing consultants. D. Changing Communication Patterns a. More asynchronous and more irregular b. Social networking has provided new opportunities for customer interaction c. Collaboration allows a firm to look big with new tools d. IT is changing the communication patterns of employees. i. Many truck drivers do not interact with others in their organization...
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...considerations would you take into account in developing a strategy for managing these remote employees? Adding these remote employees to your team present unique challenges to management that you may be overlooking. Improving them will improve morale, productivity, and team cohesion. When you manage remote employees, it’s easy to just talk about what needs to get done and jump off your call, end your chat, and get back to executing. And in some cases, that’s exactly what you should do; if you’re on a tight deadline, fighting a fire, or just having a quick standup meeting that makes sense. However, if that’s all you do, you’re really missing out on a critical part of management. You must build rapport with every member of your team.Rapport is what will help you work through problems each team member has, trust they can come to you with things important to them, and give you the benefit of the doubt when you make a mistake or an unpopular decision. Rapport does not come from doing and talking about work.Rapport comes from getting to know them as a complete person. 1. Implement a formal policy. To make sure that everyone is on the same page, work with your HR department to create a policy for remote workers. Include specifics such as when employees can work remotely, the types of tasks that can be completed remotely and the expectations regarding how reachable by phone or email a remote employee should be. Setting up clear expectations is key to avoiding miscommunication...
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...to be beneficial for organizations and business more than ever before, it helped in bringing business close. It assisted in each and every aspect of business from making team of best employees, to booking order, delivery of products and their support. We need to use advanced technology in order to help business needs of an organization or use specific technology to solve a business related issue for an organization. Business problem statement Our target company is facing an issue related to its financial conditions, company is determine to use technology in order to stable its financials. This company need a single software using cloud computing for its employees to work from home and for communication purposes. Company want to provide a healthy environment for working and allowing its employees to use advance technology which is efficient and could help employees to communicate each other, no one outside of company should be able to view their communications or company data. Name of the company or organization Temenos is a multinational banking software systems (T24) Provider Company, it has its clients in 125 countries around the world and employees in more than 50 countries. It is one of the leading organization specialized in the field of banking software solution and support. General benefits it will provide the organization We need to develop a cloud technology based software that will enable our target company to communicate with employees worldwide and allowing...
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...life balance in telecommuting becomes a very popular topic. Simultaneously, it is a method that employees could utilize some basic mobility equipments such as laptop, smart-phone, power cords, and web-cam, etc. to achieve communication for accomplishing their job. There is around 79% growth for utilization of telecommuting in last a decade based on researches. Hence, we determine that the trend for future utilization of telecommuting could increase in near future. To support our conclusion, the following report is planning to demonstrate that there is a potential increase trend for work-life balance in telecommuting in near future via the analysis of its advantages and challenges. To be briefly, telecommuting is work arrangement that employees could work in differnet location. We think that there are 6 major benefits as advantages for utilization of telecommuting. Firstly, the telecommuting can increase the employment opportunity, especially for some special groups such as the disables,...
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...Issue: Remote Workers Abstract “The Integral or “all-quadrant” (AQ) approach provides a method to define a problem space which is at once elegant, infinitely adaptable, and panoramic”. This Integral Theory, created by Ken Wilber (2005), is independently powerful and useful as a means to explore and describe the human territory of experience ”(Susanne R. Cook-Greuter, Fall 2005, Vol 1, No.3, pg 2). While the C.Graves Theory concluded after research that there are eight levels of existence (value systems or Memes) which are: 1) Survival; 2) Security; 3) Energy & Power; 4) Order, 5) Success; 6) Community, 7) Synergy and 8) Holistic life system. Each value system includes and transcends from previous ones, thus forming a natural hierarchy (or holarchy) (Marcel van Marrewijk & Marco Werre, September 2002). Utilizing the concepts related to the integral theory, we analyzed the emerging concept of remote workers. Through our analysis, we identified the key perspectives of co-workers, leaders, and customers. These perspectives allowed our team to full explore the concept and dive deeper into how the key stakeholders view and interact with remote workers. Integral Theory (AQAL) Upper Left Quadrant: Intentions and Consciousness At a very high level, the intention for both remote and in office worker is to work together to meet a mutual goal. That sounds good, but can get difficult quickly if not applied appropriately. From the peers’ perspective of remote workers...
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...on-call physicians. With the telemedicine are driving the advance of the release of healthcare. The diffusion of medical material through electronic transmission, aid to enhance quality, efficiency of patient comfort, and care. With the use of interaction equipment to connect healthcare practitioners and patients in different locations, will likely help to achieve many of the healthcare reform goals including: growing cost efficiency; rising patient access to specialists and, enhancing interaction among providers. What will you do to guard against rapid obsolescence? Current’s office technologies can modify quickly; you can improvement your equipment anytime by changing your lease. The benefits of lease and financing are support to protect product obsolescence, and gives ability to take benefit of the newest product technology. Organization need to plan for technological modification and have tactics in place for relocation, alteration or reformatting. To can deal with the threat of technological obsolescence, the firm should try to join new capabilities and functions. Not so much substitute but to pursue the combination of new features that the previous system did not provides. The technology...
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...telehealth technology and programs. •Development of telehealth policy initiatives aimed at improving care access and quality health services. •Promotion of knowledge exchange regarding best telehealth practices. Telehealth is an invaluable addition to multiple care settings. Store-and-forward programs provide the smaller hospital to draw upon the knowledge of its much larger counterparts (HHS, 2013). As such, teleradiology and teledermatology programs are of particular interest to critical care facilities and rural health centers (HHS, 2013). Applications such as teleradiology and remote EKG services carry a greater likelihood of being covered by third party payers as they do not typically involve direct patient contact (HHS, 2013). Home monitoring and patient education can bridge gaps in the care of chronic illnesses, allowing these and similar programs can benefit ambulatory or primary care environment (HHS, 2013). Telehealth programs like these are effective in minimizing the distance between modes of rural care be it stabilizing trauma patients or offering ongoing contact with...
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...elevation Sales representatives live the brand and learn about new products at Martis Valley The Challenge The North Face wanted attendees at its Spring 2013 sales meeting to live the brand with an authentic outdoor experience. Sales representatives and corporate employees were invited to hike several miles into Martis Valley, a rural forested area more than 6,000 feet in elevation near Lake Tahoe in a remote region of the Sierra Nevada wilderness. The unique venue provided special challenges for Henry V. The Solution This massive undertaking required that Henry V transport thousands of pounds of tents, chairs, audio-video equipment and temporary power to a remote region of the Sierra Nevada wilderness in order to safely and spectacularly support an audience of nearly 500 guests. Henry V staff lodged in a RV at the remote event site for a week to support the incredible outdoor experience. A 130- by 80-foot saddle tent was the primary venue for general session presentations and meals. Inside, a mountain- shaped structure upon which video mapping projection technology was employed to paint seasonal scenes as a backdrop for presenters. Scaffolding, rock climbing wall cleats and other similar elements enabled presenters and sponsored athletes to speak from different height levels. Henry V also created a custom mobile app for sales content with social networking features for real-time feedback during breakouts. The Results The remote venue provided an incredible experience that no conference...
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...Managers and employees work together every day to produce the world we see today. Common misconceptions exist about a manager’s role and the driving force behind employees. Managers are commonly seen as the role that plans, coordinates, and controls what an employee does (Mintzberg, 1990, p. 1). Then the employee is simply motivated with money to do what the manager says. My successful experiences have proven otherwise. I have been fortunate to experience an employment environment that practices job enrichment and contemporary motivating techniques. I started as a temporary hourly wage employee with entry level IT responsibilities. The managers around me observed my personality and interests. They soon discovered my intrinsic motivators. Intrinsic motivators are the internal personal interests that naturally motivate a person (Herzberg, 1987, p. 2). Through day-to-day work interaction, they learned about my interests in software development and my studies in computer science. The managers compared the company’s to-do list with my personality and interests, where many of them aligned. After a few months, I was hired as a full time employee in the applications development department. I modified business applications aiding in business growth decisions. I also grew individually. Every day I was fine tuning my skills as a programmer. The employee/employer relationship was mutually beneficial. Sharing new ideas I learned in college shattered myopic thinking in the company....
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...Discuss the HR challenges faced by a Kenyan multinational in East Africa. Corporate Culture Corporate culture refers to the values and behaviors that contribute to the unique social and psychological environment of an organization. Research has proven that culture influences organizational performance, whether performance is defined in terms of customer satisfaction, attendance, safety, stock price or productivity. Human resources plays an active role in the development of an organizational culture. Great workplaces with a great corporate culture are more financially successful than their peers. Great workplaces have lower employee turnover than their competitors and are able to recruit top talent that fits their culture and needs. The end result is that they provide top quality customer service and create innovative products and services that contribute to their overall financial success. There is a strong relationship between cultures and hiring that comes into play with employee sourcing, selection and retention. Cultural fit is the makeup of someone. It’s who they are and what they bring to the table. Generally it can’t be taught. If your corporate culture is not in synch with your candidate, it will be difficult to change them. Most people can pick up new skills with relative ease if you have the time to train them. Most companies pay relatively little attention to culture despite its importance. It has been proven that actively managing and developing culture through hiring...
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...The use of research in telehealth implementations | | | Recent advances in, and increasing availability and utilisation of technology are presenting opportunities to provide greater access to services for those who live in regional and remote locations. This is particularly the case in health, where specialist services are usually limited to metropolitan areas. Those who live in regional or remote locations are therefore often required to travel long distances to gain access to these services (Wootton, 1998 and WHO 2010). Telehealth has many perceived benefits including the potential for enhancing access, quality, efficiency, and cost-effectiveness (Craig and Patterson, 2005). Additionally, evidence suggests many socioeconomic benefits to patients, families, health practitioners and the health system, including enhanced patient-provider communication and educational opportunities (Wootton, 1998 and Jennett et al. 2003). This is particularly useful for communities traditionally underserved – those in remote or rural areas with few health services and staff – as telehealth lessons the barriers of distance and time to specialised services. While technology exists that facilitates the provision of these specialist services - unfortunately they are not always utilised with many projects not proceeding beyond the pilot phase (Klecun-Dabrowska, 2003) and even worse, according to one estimate, three quarters of healthcare ICT implementations are considered failures...
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...news communications media. The company operates 21 regional newspapers, 8 network-affiliated television stations, three magazines and two New York City radio stations along with a news photo and graphic services group. Needless to say, a network hiccup could bring this vital flow of information to a screeching halt – something The New York Times ’ IT group keeps an ever-watchful eye on to prevent. The IT group works out of the Shared Services Center in Norfolk, Virginia, where personnel manage accounting, benefits, human resources and IT services for the company’s nearly 5000 employees. All of Shared Services’ data rides on two frame relay networks that serve 6800 nodes and provide internet access for the entire company’s operations. With an eye toward being more proactive, the IT group has developed a more automated problem detection process utilizing HP OpenView. This allows them to see trends early on and gauge utilization on all circuits. If hardware goes down, they know about it before it causes a problem at the site. Although they’re on the right track integrating their network analysis tools, they still need to see more information on the network. The network is set up on Layer 3 at the core and Layer 2 comes off of that. When they plug into a VLAN, they don’t have visibility across all No training was NY Times IT group: Ryan Honeyman, Network Engineer; required for the the subnets, nor are Mike Brown, Network Engineer...
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...Executive Summary With the increased competition in the banking industry, due to the entrance of private companies in the industry and also the current globalization trend in which the world looks more like a global village than a big wide area we have seen banks especially retail banks adapt more and more strategies to either attract customers or retain customers. Banks have reinvented their marketing strategies to not only spur their rapid growth but also to ensure that they remain profitable in a business sector that has the greatest level of competition. This paper, therefore, seeks to evaluate and analyze the current marketing strategies of the 1st century bank as well as try to offer recommendations of other marketing strategies that the bank can either start using or stop using. This is to ensure its future survival and ascertain that it can remain effective, relevant, and trustworthy to not only win more customers but also gain new ones. Introduction The 1st century bank was founded in the year 2004, with the aim of serving communities of the Los Angeles state particularly those living in the western part of the state. The bank founders saw that the current existing banks within the area had lost the personal touch that banks were supposed to have with its clients; hence, they formed a bank that would re-establish the focus on attentive personal service, with local decision-making and the ability to ensure the success of its clients. The bank was established on...
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...A new prescription for chronic diseAse Remote monitoring devices February, 2012 Sponsored By: A new prescription for chronic disease – remote monitoring devices Sponsored by Qualcomm Life February 21, 2012 Background Rapid innovation and the adoption of mobile, cellular and digital technologies are dramatically changing the face of the global healthcare industry. Clinicians and patients expect to have near real-time access to increasing amounts of health-related information on a 24x7 basis. The advent of smart phones, tablet computers and mobile apps are a large part of this transformation in how medical data is accessed, delivered and utilized. A recent study estimates that the mobile health care market is poised to more than triple from $2.7 billion in 2007 to $9.6 billion in 2012, with Americans using about 15 million wireless health-marketing devices 1. Based on the range that consumers said they would pay for remote/mobile monitoring devices, another firm provides a brighter picture, estimating the annual consumer market for these devices is between $7.7 billion and $43 billion 2. Projections suggest that by 2015, the clinical mobility should represent about 10 percent of the worldwide health IT market 3. While the use of mobile technology is widespread, it is particularly prevalent among young adults. A recent survey suggests that 43 percent of U.S. mobile phone subscribers use a smart phone, with the majority of those under age 44 using this technology 4. More...
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...How do new technologies impact on workforce organisation? Rapid review of international evidence Report developed by The Evidence Centre for Skills for Health Contents Key Themes ............................................................................................................................................ 3 Scope .................................................................................................................................................................... 3 How are teams being organised?.......................................................................................................... 7 Substituting grades and roles ............................................................................................................................... 7 Reducing staff or team size .................................................................................................................................. 8 Empowering patients............................................................................................................................................. 9 Changing the place of care ................................................................................................................................. 10 Working across organisations ............................................................................................................................. 10 Working across regional areas .........................
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