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Change and Culture Case Study 2

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Change and Culture Case Study II
Phyllis Parker
University of Phoenix

Change and Culture Case Study II
The new merger between Park Care Hospital and Central Hospital now known as Park Central Hospital has provided quality care for the community since its beginning six months ago.
However, since there has been a significant reduction in the workforce a new design for patient care delivery is needed. A redesign of the universal worker may be an option for Park Central. Other options need to be examined in hopes that a new delivery system of health care can be provided for the growing community. Quality care and team-work will be the cornerstone of Park Central.
The universal worker is a person who is cross trained in many job departments and can provide coverage to another area in the hospital to alleviate staffing shortages. Universal workers in an assisted care facility are certified nursing assistants who provide personal care and services, and also facilitate other needs of the client (Jenkins, 2008, p. 4).
Beginning The Process of Job Redesign As the nation’s largest group of health professionals, nurse’s roles are constantly evolving. They play an important role in the delivery of quality and cost effective health care. Since we have nursing shortages, traditional systems of health care delivery cannot be sustained. Reports have highlighted the underutilization of health care professionals (Fyke,2001;Mazankowski,2001; Gieni; ACHHR,2002). As a result of focusing on nurses working to their full potential, efficiency will be optimized and retention of nurses strengthened.(Advisory Committee on Health Human Resources[ACHHR] 2002, p. 6) Restructuring the design of work offers opportunities to open scopes of practice fully, minimize role ambiguity and role tension, optimize work satisfaction and work motivation, foster quality work performance and

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