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Change Management Plan

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Change Management Plan
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Change Management Plan
Introduction:
In current dynamic business world, the only static thing is change. Organizations have to deal with great variety of changes across the year. With passage of time, intensity of competition amongst business organizations has increased. At the same time, need for changing as per business needs has also arisen. Case for Riordan Manufacturing has also not been different. Right now, the company is lagging far behind in customer service and communication process as they do not have proper system to record details of their customers. This has hampered their growth and development in the past and managers have realized that they must have proper communication plan in place to achieve small and long term business objectives. This particular paper shall talk about planning process in the organization in order to form proper communications plan for better customer service.
Current formal and informal capital structure in organization:
Organization’s hierarchy does not have a problem in Riordan Manufacturing. They have extremely talented pool of diverse workforce. But biggest problem in current system of communications is that they do not have integrated and centralized system which could store all relevant details about the customers. Maintaining and management of database is extremely important as managers’ role is not just to procure new customers for the organization but also to maintain relationship with existing customers so that they could have long term association with the organization. Right now, that power is vested in hands of few individuals who deal directly with customers. Rather than acting like employees of organization, they have presented themselves as agents and they have all relevant information regarding the customers with them. There are various issues in

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