1. What do you think was causing some of the problems in the bank home office and branches? Why?
It was very obvious from the introduction to Ruth Johnson that the employees are not being trained properly. This is causing the high turnover rate and in order to address this problem, proper training programs need to be put in place. If employees are not trained properly and are not given the information they need to succeed, they will eventually become frustrated with the job and give up.
2. Do you think setting up an HR unit in the main office would help? Why or why not?
It may help, and I hate to be so vague and not give a yes or no answer, however, the problem lies with the training. If the HR unit does not address the training of the associates, then no this will not help. If they do address the training issues this company has, then yes, the HR unit would be helpful.
3. What specific functions should the HR unit carry out? What HR functions would then be carried out by supervisors and other line managers? What role should the Internet play in the new HR organization?
I am not trying to beat a dead horse here but I think first and foremost they need to work on training and development policies. They need to ensure that the employees have the materials and knowledge they need in order to ensure they are successful. This will be filtered down through supervisors and the line managers so training and development needs to be put in place for them as well so they can continue to train great employees that are confident in their positions. If the internet was to play a role in this new HR organization it would be for the distribution of training