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Chapter 2 in Information System

In: Computers and Technology

Submitted By isoomi
Words 2464
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Chapter 2

Global E-business and

Management Information Systems
Chapter 2: Global E-business and Collaboration

Learning Objectives

• What are business processes? How are they related to information systems?
• How do systems serve the different management groups in a business and how do systems that link the enterprise improve organizational performance?
• Why are systems for collaboration and social business so important and what technologies do they use?
• What is the role of the information systems function in a business?

Copyright © 2016 Pearson Education, Inc.

Management Information Systems
Chapter 2: Global E-business and Collaboration

Business Processes and Information Systems

• Business processes:
– Flows of material, information, knowledge
– Sets of activities, steps
– May be tied to functional area or be crossfunctional

• Businesses: Can be seen as collection of business processes

• Business processes may be assets or liabilities 2.3

Copyright © 2016 Pearson Education, Inc.

Management Information Systems
Chapter 2: Global E-business and Collaboration

Business Processes and Information Systems

• Examples of functional business processes
– Manufacturing and production
• Assembling the product
• checking the product for quality

– Sales and marketing
• Identifying customers
• selling the product

– Finance and accounting
• Creating financial statements
• paying creditors

– Human resources

• Hiring employees
• evaluating job performance

Copyright © 2016 Pearson Education, Inc.

Management Information Systems
Chapter 2: Global E-business and Collaboration

The Order Fulfillment Process



each rectangle represents one part of the larger business process of order fulfillment

Fulfilling a customer order involves a complex…...

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