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Characteristics of Hpo

In: Business and Management

Submitted By jjanguls
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A high performance organization uses intellectual capital as its foundation. Intellectual capital is "the sum total of knowledge, expertise, and dedication of an organization's workforce" (Hunt, Osborn, Schermerhorn, 2004). In simpler terms, high performance organizations use individual talents and expertise to bring out the best in their workforce. Some characteristics of an HPO are employee involvement, self-directing working teams, integrated production technologies, organizational learning, and total quality management (Hunt, Osborn, Schermerhorn, 2004). Employee involvement is high in HPOs. Responsibility lies on the employee for decisions regarding his or her work. HPOs empower members and push individual responsibility much further than an ordinary organization. Employees who become more involved in the organization perform much better compared to employees who do not feel involved in their organizations. Self-directing teams have the power to make team decisions and evaluate their own work. Self-directing teams contain diverse people, and communicate effectively throughout the team. The expertise and knowledge of each other is understood and respected. Similar core values exist between the members and the team's purpose is understood. Another crucial part of an HPO is integrated production technology. Many companies use technology to keep track of inventory and expenses. In an HPO, the organization goes much farther than that. HPOs tend to use integrated technology and minimize the amount of inventory on hand. Organizational learning is similar to individual learning; it is just on an organizational level. Organization learning is how organizations change with the world and respond to external and internal factors. HPOs share information across all functions of the organization and anticipate changing factors rapidly. Managing the quality of the

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