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Cherns Staffing Strategy

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Submitted By melaniecaple
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Chern's Staffing Strategy
Melanie Caple
Indiana Wesleyan University
Staffing, Performance Management and Training
HRMT 537-01A
Merle Heckman
March 29, 2015

Chern's Staffing Strategy
Introduction
Cherns is an upscale department store that is owned and operated by two siblings Ryan and Ann Chern. Chern’s currently employs over 19,000 employees and has 140 department stores located in 28 states across on the East Coast and in the Midwest. Chern’s ultimate focus and foundation has been built on customer service because they are directly dealing with the customers at each department store. Their staffing strategy is geared towards hiring the right candidates for their full time and part time sales associates that are able to grow and develop their skills for potential higher positions in the organization. We are going to take an in depth look at their current staffing strategies and determine what alternate steps should be taken to allow them to remain competitive and grow their talent pool for future growth within the organization.
Long term and short term process and outcome goals While developing the appropriate staffing strategy, Cherns should develop both long-term and short-term process goals that are related to the business strategy. This is important so the management team at Cherns has goals set in place to meet the objectives of the organization and understand how they are performing in accordance with these objectives. Since customer service is key to business success, the short-term process and outcome goals should be geared towards ensuring their staffing strategies meet the customer service requirements. The first process goal should be to attract a sufficient amount qualified, diversified candidates. The second process goal should be to reduce the amount of adverse impact identified through their affirmative action program. Outreach...

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