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Chick N Gravy

In: Business and Management

Submitted By Shagrapox
Words 1048
Pages 5
I. Problem Statement Operations manager of the firm that produces frozen dinners has been receiving numerous complaints from supermarkets with regards to it’s Chick-n-Gravy dinners. These complaints have been limited to five defects of Chick-n-Gravy dinners: underfilled packages, a missing item, spilled/mixed items, unacceptable taste, and packages that were improperly sealed. The problem for this case would be how the defects as mentioned above could possibly be measured and what quality tools are to be used. Another would be, what Ann would be recommending to the manager once she has found out the results to the previous problem.

II. Background of the Case Chick-n-dinner are receiving numerous complaints from their customers. Given this, the operations manager must take into consideration the factors which may be affecting these complaints by the customers. The company must make sure that they are not focused only on the quantity of the product but more so on the quality. It is good that once the operating manager received the news about the complaints, he immediately consulted his assistant and asked for help. With the given complaints they received, they must do the right actions to solve the problems. In a business where providing products are involved, the monitoring the quality of products is very much important. III. Analysis of Facts given in the Case

There may be numerous factors why Chick-n-Gravy Dinner Line are receiving complaints. As it can be seen from the results obtained, the complaints of the customers vary from time to time. During the morning, there were forty observed defects recorded. On the other hand, there were twenty eight recorded in the afternoon. Overall, there were sixty eight defects recorded from the top five main complaints given by their customers. Five of these observed defects are because the items they bought…...

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