...A03-04-0011 Delta Air Lines: The Latin America Contact Center Decision PY In early September 2000, Mary Smith, Delta Air Lines’ Regional Director of Reservations for Latin America and the Caribbean, glanced over her notes one more time. Delta had decided to consolidate all of its reservations offices in Latin America into a single Latin America Contact Center. Now it was up to her to recommend a country location for this $3–4 million investment. Gail Childs, her immediate supervisor and General Manager for International Reservations, would want her report soon in order to get the final go-ahead from Delta’s CEO. Although a number of countries were possible options, Mary reviewed again the pros and cons for Mexico, Chile, and Argentina. CO The Internationalization of Customer Service NO T By 2000, telephone customer service was growing rapidly throughout the world. Many companies chose to outsource their telephone customer service operations to outside call centers; others kept such operations in-house. Other than locating call centers, also known as contact centers, within a region to be closer to customers, the principal reason for U.S. companies to move telephone customer service outside of the United States was to reduce costs. Because labor costs constituted between 60–80% of a call center’s operating expenses,1 airlines, computer firms, credit card companies, and others that used telephone customer service extensively were moving these...
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...문예송 2010-10415 Principles of Accounting Individual Report Wine Industry Vina Concha y Toro (Chile) History of Chile Wine and Concha y Toro The Chile wine industry has enjoyed immense success and growth on the past two decades. The quality of Chile wine brands are at par with the most famous brands from the Old World countries and has been able to secure international prestige. Wine making began from the late 16th century by the Spanish conquistadors and missionaries. Despite the political connection to the Spanish, Chile wine is historically influenced by the Bordeaux French wine which started in the late 19th century with many wealthy Chile wine makers importing Bordeaux grapes such as Cabernet Sauvignon, Merlot, Malbec, Carmenere, and Cabernet Franc to plant in the ideal valleys of Chile. These species of grapes were rare and are considered the “lost” species of grapes from Bordeaux due to having been imported before the phylloxera (blight) epidemic which ravaged and destroyed Bordeaux vineyards in the late 19th century. The ruined wine industry in the late 19th century also prompted many French wine makers to travel to South America bringing their experience and accumulated traditional techniques. This was the second tide of Chile wine history where currently famous firms were established by the wealthy wine makers of Chile such as Vina Errazuriz by Don Maximiano, Ochagavia Wines by Don Silvestre Ochagavia Echazarreta and Concha y Toro by Don Melchor de Santiago in the...
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... While these efforts have brought Chile closer to its goal, high inequality and a relative dependency on copper prices has made it difficult for any of these efforts to have a final impact allowing for the actual transition to developed status. This paper analyzes the timeline of Chile’s economy, focusing specifically on the period of high growth of 1985 to present day and any recessions that fell between these dates. It also aims to highlight the successes and failures of the policy reforms of the past as a way to determine what will be effective in the future for allowing Chile to achieve its goal of development. Before the arrival of the Spanish in the 1500’s, the Inca ruled the northern part of Chile while the Mapuche inhabited the central and southern parts. Although Chile declared its independence in 1810, victory over the Spanish was not successfully achieved until 1818. In the War of the Pacific, Chile defeated Peru and Bolivia. This victory won Chile its presence in the northern regions. It was not until the 1880s that the Mapuche and the Incas were brought under central government control. By the...
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...Lithium opportunities in Chile The Republic of Chile is a country located in South America. It is on the west side where it meets with the Pacific Ocean, and it narrowly extends meeting with the borders of Peru, Bolivia and Argentina in the east. Chile is the 38th largest country in the world, it has 756,096 km2. In Chile the official language spoken is Spanish. The country is full of natural resources, the most known ones are copper, nitrate and timber, and thus those are being the ones most exploited. But we live in a world that is in constant changing, and nowadays everything is becoming more and more technological and green. Which is why everyday the demand for batteries is increasing, pretty much anything we use nowadays has a battery. The main resource used in the fabrication of such is lithium, but lithium is not easy to find, not many countries have such resources, but Chile does. To better understand the business opportunity it is important to look at Chile’s economy: GDP (PPP) | $335.4 billion | GDP per Capita | $19,100 | Unemployment | 6% | Corporate Tax Rate | 20% | Income Tax Rate | 40% | GDP growth Rate | 4.2% | Poverty Rate | 11% | Inflation Rate | 1.7% | Exports | 81.411 billion | Imports | 70.619 billion | Minimum Wage | 225,000 pesos or 360 US $ | Literacy Rate | 98% | Life Expectancy | 78 years | Population | 17,819,054 | Labor Force | 8.3 million | Current mining situation in Chile: As it is seen from the table, Chile...
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...Benny Dels Pty Ltd Business Plan 2014 Executive Summary, At Benny Dels we will try to fulfill the wishes of Australian consumers and Benny residents of Australasia who want to obtain original products and to enjoy traditional dishes from the wonderful cuisine of Benny America; we envisage the future provision of key products and ingredients to satisfy the requirements of all our customers. General Company Description, Benny Dels Pty Ltd is an Australian registered company ABN 20 117 380 131. * It is owned and operated by Ben Ayala and the product range offered is imported direct from suppliers in Benny America, Central America and the USA * We specialize on import and distribution of Benny consumer goods for the Australian market. You can find our products in selected shops in Sydney, Melbourne, Brisbane, Perth, Adelaide and others areas around Australia and also New Zealand in selected shops in Auckland, Wellington, Queenstown, Christchurch, Raglan and Hamilton. At Benny Dels we will try to fulfill the wishes of Australian consumers and Benny residents of Australasia who want to obtain original products and to enjoy traditional dishes from the wonderful cuisine of Benny America; we envisage the future provision of key products and ingredients to satisfy the requirements of all our customers. The product range is continually under review; thus you may enquire about other Benny American...
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...Queensland the Smart State Avocado market in the European Union Asian markets for horticulture initiative – a Queensland export program – Avocado market in the European Union Asian markets for horticulture initiative – a Queensland export program – Principal investigator Clinton McGrath DPI&F Trade and Investment Research Support Team Nick Macleod, Devinka Wanigesekera, Brett Tucker, Leath Stewart, Prue Tatt and Peter Smith Department of Primary Industries and Fisheries • Queensland The Department of Primary Industries and Fisheries (DPI&F) seeks to maximise the economic potential of Queensland’s primary industries on a sustainable basis. This publication has been compiled by the Trade, Markets and Investment Unit. While every care has been taken in preparing these publications, the State of Queensland accepts no responsibility for decisions or actions taken as a result of any data, information, statement or advice, expressed or implied, contained in this report. © The State of Queensland, Department of Primary Industries and Fisheries 2008. Copyright protects this material. Except as permitted by the Copyright Act 1968 (Cth), reproduction by any means (photocopying, electronic, mechanical, recording or otherwise), making available online, electronic transmission or other publication of this material is prohibited without the prior written permission of the Department of Primary Industries and Fisheries, Queensland. Copyright...
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...TABLE OF CONTENTS Page INTRODUCTION …..…………………………………….……………………… 1 PART 1 PORTER’S NATIONAL DIAMOND ANALYSIS ……………… 1.1 Factor Conditions 2 1.2 Demand Conditions 3 1.3 Related and Supporting Industries 4 1.4 Firm Strategy, Structure and Rivalry 5-6 1.5 Government 7 1.6 Chance 8 CONCLUSION ……………………………………………………………………. 9 PART 2 MARKET ENTRY STRATEGIES ……………………………..… 2.1 Joint Venture 10-11 2.2 Acquisition 12-13 RECOMMENDATIONS …………………………………………………………... 14 REFERENCES …………………………………………………………..……….. 15-17 WORD COUNT Part 1: 2310 Part 2: 939 Total: 3249 WORD COUNT Part 1: 2310 Part 2: 939 Total: 3249 INTRODUCTION Peru is a dynamic, fast-growing South American economy poised for success in international markets. Some of Peru’s flagship export products are coffee and asparagus, but in recent years, it is an emerging producer of New World wines. Peru’s wine market supply is around 45 million litres, an increase of almost 10 million litres from five years ago (USDA, 2014). Peruvian climate is ideal for cultivation of grapes with strong character, where majority of its vineyards are concentrated on the Central coast. The wine industry is Peru has promising prospects for a foreign business investment, due to growing domestic consumption and global demand for high-quality and affordable wines. ………... PORTER’S NATIONAL DIAMOND ANALYSIS ……….....
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...No Peace WiThouT Justice Closing the gap The role of non-judicial mechanisms in addressing impunity Closing the gap The role of non-judicial mechanisms in addressing impunity No Peace WiThouT Justice No Peace Without Justice Copyright 2010 © No Peace Without Justice Via di Torre Argentina 76, I-00186, Roma, Italy www.npwj.org Permission to reproduce and distribute this document is hereby granted provided that this notice is retained on all copies, that copies are not altered and that No Peace Without Justice is credited. This publication is also available at www.npwj.org. No Peace Without Justice is an international non-profit organisation founded by Emma Bonino and born of a 1993 campaign of the Transnational Radical Party that works for the protection and promotion of human rights, democracy, the rule of law and international justice. NPWJ undertakes its work within three main thematic programs: International Criminal Justice; Female Genital Mutilation; and Middle East and North Africa Democracy, including specific work on Iraq. NPWJ is a Member of the TRP Senate, a Member of the Steering Committee of the NGO Coalition for the International Criminal Court and the Italian civil society partner in the Democracy Assistance Dialogue. This publication has been produced with the assistance of the European Union. The contents of this publication are the sole responsibility of No Peace Without Justice and can in no way be taken to reflect the views of the European...
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...This article was downloaded by: [Tsinghua University] On: 19 March 2014, At: 22:22 Publisher: Routledge Informa Ltd Registered in England and Wales Registered Number: 1072954 Registered office: Mortimer House, 37-41 Mortimer Street, London W1T 3JH, UK The Journal of Peasant Studies Publication details, including instructions for authors and subscription information: http://www.tandfonline.com/loi/fjps20 Land grabbing in Latin America and the Caribbean Saturnino M. Borras Jr. , Jennifer C. Franco , Sergio Gómez , Cristóbal Kay & Max Spoor Published online: 28 May 2012. To cite this article: Saturnino M. Borras Jr. , Jennifer C. Franco , Sergio Gómez , Cristóbal Kay & Max Spoor (2012) Land grabbing in Latin America and the Caribbean, The Journal of Peasant Studies, 39:3-4, 845-872, DOI: 10.1080/03066150.2012.679931 To link to this article: http://dx.doi.org/10.1080/03066150.2012.679931 PLEASE SCROLL DOWN FOR ARTICLE Taylor & Francis makes every effort to ensure the accuracy of all the information (the “Content”) contained in the publications on our platform. However, Taylor & Francis, our agents, and our licensors make no representations or warranties whatsoever as to the accuracy, completeness, or suitability for any purpose of the Content. Any opinions and views expressed in this publication are the opinions and views of the authors, and are not the views of or endorsed by Taylor & Francis. The accuracy of the Content should not be relied upon and should be independently...
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...Human Development Research Paper 2010/30 Dealing with employment risk: Policy options for emerging markets Simon Commander United Nations Development Programme Human Development Reports Research Paper November 2010 Human Development Research Paper 2010/30 Dealing with employment risk: Policy options for emerging markets Simon Commander United Nations Development Programme Human Development Reports Research Paper 2010/30 November 2010 Dealing with employment risk: Policy options for emerging markets1 Simon Commander Simon Commander is Managing Partner at the EBRD, IE Business School and Altura Advisers. Email: scommander@alturaadvisers.com Comments should be addressed by email to the author(s). 1 Thanks to Jeni Klugman for discussion and comments and to Ginette Azcona for help with data. Abstract The paper looks at the experience of advanced economies in dealing with employment volatility. It examines in detail the impact of labour market institutions on equilibrium unemployment and the p ossible le ssons f or e merging ma rket e conomies tr ying to d esign p olicy f or d ealing w ith unemployment and a wider, growing demand for social protection from their citizens. Part of the paper concentrates on t he t ransition e conomies whose i nstitutional c ontext m ay b e r elevant t o other emerging ma rkets. S ome leading principles in policy d esign a re elaborated th at take into account s ome o f t he co mmon f eatures o f em erging m arkets, n...
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...Powered by TCPDF (www.tcpdf.org) OLIN BUSINESS SCHOOL Summer 2015 Advanced Corporate Finance IIIFrontiers of Valuation B62 FIN 534C Professor Todd Milbourn B62 MGT 534C Advanced Corporate Finance III – Frontiers of Valuation Summer 2015 Professor Todd Milbourn The Olin Business School Table of Contents 1. Valmont Industries HBP Case # UVA-F-1191 ............................................................................... 1 2. Super Project HBP Case # 9-112-034 ........................................................................................... 21 3. Calaveras Vineyards HBP Case # UVA-F-1094 ........................................................................... 37 4. Paginas Amarelas HBP Case # UVA-F-1210 ............................................................................... 63 5. Using Crystal Ball HBP Case # UVA-QA-0561 .......................................................................... 89 6. Valuation in Emerging Markets HBP Case # UVA-F-1455 ......................................................... 95 7. Project Valuation in Emerging Markets HBP Case # 9-702-077 ............................................... 113 8. Valuing Companies in Corporate Restructurings HBP Case # 9-201-073 ................................. 131 UVA-F-1191 Rev. Feb. 1, 2011 VALMONT INDUSTRI V IES, INC. Forty years ago, we made our fi F m irst center p pivot irriga ation system It was m. es ssentially a long steel pipe...
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...ACR_DoR_V4_pgs.indd 1 21/11/2013 11:41 ACR_DoR_V4_pgs.indd 2 21/11/2013 11:41 A U T H E N T I C C A R I B B E A N R U M Page 02-03 Rum: A World Tour Page 04-05 A Global Spirit Page 06-07 Spain Page 08 Germany Page 09 France Page 10 Page 11 Italy Page 12 Netherlands Page 13 Page 14 Denmark Page 15 Overview of Other Markets Page 16-17 Rum: Insight and Opinion Page 18-19 Rum and The Caribbean Page 20-21 A Golden Age for Rum Page 22-23 The Marque of Authenticity Page 24-25 A Question of Age Page 26-27 Authentic Caribbean Rum’s Global Journey Page 28-33 Rum’s Golden Future Page 34-35 The Decade of Rum Page 36 Afterword United Kingdom Belgium and Luxembourg 0 1 ACR_DoR_V4_pgs.indd 3 21/11/2013 11:41 Rum: The following analyses the global rum market over the last decade. We highlight country-bycountry data, market trends and the performance of individual types of rum. 0 2 ACR_DoR_V4_pgs.indd 4 21/11/2013 11:41 0 3 ACR_DoR_V4_pgs.indd 5 21/11/2013 11:41 A U T H E N T I C C A R I B B E A N R U M Sugar cane is grown in tropical regions across the globe, so it is not surprising that rum has a following in all continents. Its breadth of production generates a wide variety of definitions, but for the purpose...
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...The family owned business is the backbone of the world economy. By some estimates, over 90% of all business enterprises in the United States are family-owned and 60% of all employees are in family owned businesses (Ibrahim and Elis, 1994; Colli, 2003). In the UK, approximately 76% of the largest 8,000 companies are either family owned or controlled (Gallo, 1994). Among the largest corporations in the US, approximately 30-40% are estimated to be family owned (Anderson and Reeb, 2003; Anderson, Duru and Reeb, 2009) Researchers have found similar statistics for family firms around the world (Dreux, 1990; Martinez, 1994; Owens, 1994). Therefore, a better grasp of the unique characteristics of family firms is a basis for understanding a significant part of the world’s economy several papers have been written about the unique characteristics of family businesses and their performance compared to that of non-family businesses. Most research done in the field focused on corporate governance measures, family relationships, succession, and performance indicators of family owned businesses. This research article also deals with capital structure & performance of family businesses in India. Article 1: (Kim & Gao) Does Family involvement increase business performance Family involvement in business management attracts much scholarly attention in the field of family business. This paper's main objectives are answering two questions. They are 1) how does family involvement...
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...Stock Report | November 2, 2013 | NYS Symbol: KO | KO is in the S&P 500 Coca-Cola Co (The) S&P Recommendation STRONG BUY GICS Sector Consumer Staples Sub-Industry Soft Drinks Key Stock Statistics (Source S&P, Vickers, company reports) 52-Wk Range $43.43– 35.58 Trailing 12-Month EPS $1.93 Trailing 12-Month P/E 20.5 $10K Invested 5 Yrs Ago $20,900 Price Performance 30-Week Mov. Avg. 12-Mo. Target Price 45 40 35 30 55555 Price $39.61 (as of Nov 1, 2013) 12-Mo. Target Price $44.00 Investment Style Large-Cap Growth Summary The world's largest soft drink company, KO also has a sizable fruit juice business. S&P Oper. EPS 2013E S&P Oper. EPS 2014E P/E on S&P Oper. EPS 2013E Common Shares Outstg. (M) 2.09 2.27 19.0 4,433.2 Market Capitalization(B) Yield (%) Dividend Rate/Share Institutional Ownership (%) $175.597 2.83 $1.12 61 Beta S&P 3-Yr. Proj. EPS CAGR(%) 0.52 9 Qualitative Risk Assessment 10-Week Mov. Avg. Relative Strength GAAP Earnings vs. Previous Year Up Down No Change Volume Above Avg. Below Avg. STARS LOW MEDIUM HIGH Our risk assessment for Coca-Cola Company reflects the relatively stable nature of the company's end markets, its dominant market share positions around the world, and our view of its strong balance sheet and cash flow. 2-for-1 25 Quantitative Evaluations S&P Quality Ranking D C BB B+ AA A+ A+ Vol. Mil. 120 80 40 0 5 1 J J A S O N D J F M A M J J A S O N D J F M A M J J A S O N D J F M A M J J A S...
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...Public Disclosure Authorized WPS6107 Policy Research Working Paper 6107 Public Disclosure Authorized Financial Literacy around the World An Overview of the Evidence with Practical Suggestions for the Way Forward Lisa Xu Bilal Zia Public Disclosure Authorized Public Disclosure Authorized The World Bank Development Research Group Finance and Private Sector Development Team June 2012 Policy Research Working Paper 6107 Abstract Financial literacy programs are fast becoming a key ingredient in financial policy reform worldwide. Yet, what is financial literacy exactly and what do we know of its effectiveness? This paper collects insights from the literature thus far and summarizes global evidence on financial literacy, its correlates, and existing and upcoming causal investigations. The authors conclude with a synthesis of policy advice and practical suggestions for the way forward in this fast growing area of research. This paper is a product of the Finance and Private Sector Development Team, Development Research Group. It is part of a larger effort by the World Bank to provide open access to its research and make a contribution to development policy discussions around the world. Policy Research Working Papers are also posted on the Web at http://econ.worldbank.org. The author may be contacted at bzia@worldbank.org. The Policy Research Working Paper Series disseminates the findings of work in progress to encourage the exchange of ideas about development...
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