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Cio/It Leaders

In: Computers and Technology

Submitted By Falcon77
Words 657
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A. Using the IT Savvy four types of the CIO, choose a type for each of CIO or IT leaders for all of the cases we have reviewed in this class. Give example of why you think that the CIO is this type of manager.

B. Answer the following questions also for each:
a. Is it the right manager for the business and their IT strategy?

For IBM, the company had evolved without common systems, and had many duplicated processes and systems across the company. The new CFO decided to focus on IT cost, and saw that a common platform for business processes across the company (SAP) could reduce cost and provide more effective communication. This was more a cost-driven decision rather than a decision to improved business processes. So the management structure they had in place seems appropriate for their strategic needs.

At Zara and Otis, business process improvement was the key driver for IT development. In both cases, IT decisions were made at the highest levels of the company, and projects were specifically targeted at speeding business processes and decision-making. The Zara POS system and the OTISLINE customer service center fed information to a central location and this information was used to allow quick response to changing needs.

For SEJ and Hilton, IT systems were focused on customer needs in support of corporate strategy. At SEJ the strategy was “Freshness Job #1” and at Hilton, it was CRM which could mean customer relationship management, but in Hilton it also meant “Customers Really Matter.” Their organizations were well set up to support these customer-centric strategies.

At VWoA and Pfizer, the IT departments were managing existing processes, and were directed by committees rather than by a CIO. The measures seemed to be on specific projects and on cost management rather than on overall corporate goals.

b. Do you consider them effective?

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