Premium Essay

Cio Memo

In: Computers and Technology

Submitted By lsuultimate
Words 741
Pages 3
Memo
To: CIO
From: William Balden
CC: CMO, CFO, COO
Date: April 12, 2015
Subject: Success Criteria for Enterprise System Implementation

The organization in this technology oriented market without Customer Relationship Planning is running by some software which does not even allow customization while integration is a bigger target. To incorporate in this challenging and competitive world the companies are moving toward best CRM solutions to get the benefits i.e. SAP, Oracle, Microsoft. In case of a large French telecommunications company, I suggest implementation of Customer Relationship Management for certain benefits and to eliminate issues which are currently faced by the company. In the gravity of this implementation here are certain success criteria in the back of my suggestion.
Criterion 1: Application Strategy
The application integration architecture is the most complete and integration solution in CRM for orchestrating agile, user friendly and user oriented business processes across all the enterprise business application. This will help the organization in:
1. Gain business and IT efficiencies
2. Increase agility which is a basic requirement in case of large French telecommunications company lower total cost of overall ownership
Criterion 2: Product Integration Strategy
For Tier I level organization like a large French telecommunications company the SAP provides best CRM solutions. The product integration strategy of a solution allows a company to focus either on:
• Focusing on one product line and investing totally in that particular product line or
• Companies can focus on supporting multiple application with or without overlapping in functionality but allows the customer to chose best of if its product application
These aspects help the large French telecommunications company to encounter the issues in different business

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