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Cisco Analysis

In: Computers and Technology

Submitted By sacptl
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We feel that the Reliability metrics that are most applicable to Cisco’s business
We feel that the Reliability metrics the Life Metrics & Functional details are the ones which if monitored by CISCO will lead to better satisfaction of the customers and so better bottom line. With lesser rework and repairs.
Looking at the quality metrics: We feel that the First Pass Yield, Defects Per Million Opportunities (DPMO), Shipment On-Time %, Shipping Errors Per Shipment, Warranty Percent of Sales, Warranty Claims per Unit, Survey Complaints (TGW's) per Unit (or per 1000), Customer Satisfaction because as mentioned in the case the customers were more worried about the delivery time initially, then the focus shifts to defects, then to the errors made but the product and finally to breakdown and repair times.
There is a strong connection between the between reliability metrics and total productivity maintenance metrics. Quality teams will find many issues that involve maintenance. The technical tools such as Pareto Diagrams, Ishikawa Diagrams and control charts are valuable diagnostics and indicators. Combined with the metrics and tools of Reliability they help the maintenance department permanently solve problems.
There are major similarities between CISCO and a company responsible for the design and building of combat vessels the customer is very critical in both, the specifications need to be fulfilled as requested or could lead to huge mistakes or errors. The difference between CISCO and a company responsible for the design and building of combat vessels is the losses due to negligence could lead to capital in CISCO and in the defense company losses will both human and capital.
Out of the Six Sigma metrics we figure that the time, cost, quality, process complexity and output metrics would be the most important to track for CISCO since their products are complex,...

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