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Cisco

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Submitted By alexrobertgu
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Aside from the information systems problems referred to above, what other specific problems did you see in the case? Because their supply chain start have some problem, many of other problems were show up, customer service and merchandise shipments are going wrong. These problems will bring negative effect to their customers and company itself. Lots merchandise can not delivery on time, customer will loosing their trust and patient for Cisco.Company will make less profits than before because of the delay. Base on their new supply chain system CCO, Cisco were took care lots of their customers and cut off Cisco’s spend, but their idea just like a one way, Cisco put them into a very dangerous circumstance, which is they were not thought what would happened during next, even they try to use ICS to make up those customers who cannot use CCO system. Cisco use short version to look entire business, Cisco do not have a back up plan when technology changed. Cisco have Communication problems with their suppliers and partners, that will let Cisco spend more money to put on their inventory, even Cisco do not need those components, because they do not have a system to look over their inventory, they just projection about their usage from sales force. New system e-Hub did help Cisco figures some problem, but it takes long term. Time is very important for a global IT company, Cisco need to know there suppliers and partners idea right on time. Problem is Cisco start forecast their new system

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