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Communication Climate and Organizational Performances:
A Comparison Studies Between Two Public Organizations.

Rosli Mohammed
Faculty of Communication and Modern Languages
University Utara Malaysia

Adnan Hussein
School of Communication
University Science Malaysia

Introduction:

Organization, whether it is a profit making or a public service organization needs to create a climate which would facilitate effective communication in organizing job related activities. One of the important aspects of organizing is the ability to communicate the roles, expectation, goals and vision of the organizations. Some studies indicate that managers spend from 62 % up to 89 % of their time engaged in communication, much of the time spend is through face to face communication interactions. Results also showed that time spent by managers communicating with peers, superiors, and subordinates ae more frequent compare to other task requirement. Normally, the objectives of communication is to informs and educate employees at all level in the company’s strategy and motivates employees to support the strategy and organizational performance goals.As most management scholars see, in the working world, interaction skills are typically viewed as necessary to helps work groups or employee’s accomplish goals and objectives (Henderson, 1987; D’ Aprix, 1982) The continuing assumption is that the better the interactions skills, the better the outcomes for both the employee and the organization. The interactions practices is differ or varies on the communication behavior or climate practice in organizing work related activities. A number of studies have found a relationship between climate and job satisfaction, performance, output, supervisory ratings, interpersonal relations and turnover (Follert, 1980; Apker, Ford…...

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