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Clothes R Us Study Case

In: Business and Management

Submitted By ioanajo91
Words 18539
Pages 75
KEL304

MARK JEFFERY AND JOSEPH F. NORTON

Clothes ‘R’ Us Point-of-Sale Initiative:
Managing IT Programs
Overview
Marcus Nord, a program manager for Clothes ‘R’ Us, had an urgent update for the program management team and Nancy Orlin, the company’s chief information officer (CIO). Nord had just learned that four of the six product managers had unexpectedly quit. For Orlin, this was yet another obstacle that was making this program one of the hardest she had managed in her career.
In Orlin’s twenty-year tenure at the company, she had managed many technology projects that were vital to the company’s strategy. Despite the extensive use of information technology
(IT) at Clothes ‘R’ Us, Orlin could not recall anything that compared to the scope of the enterprise technology initiative currently being put into place. For the past several months, several of her project teams had been working at a breakneck pace to deliver a state-of-the-art point-of-sale (POS) system for the retail stores. The POS system was a key piece in the overall revenue growth strategy for the company, and was intended to combat the Clothes ‘R’ Us declines in both year-to-year same-store sales and sales growth relative to its competitors.
Orlin heard the distressing news about the product managers leaving the company just a few days before a review meeting with the executive oversight committee. In preparation for the meeting, Orlin called a meeting of her leadership team for a review of the overall program. The program had a few obstacles, so the intent was to synthesize these issues and come up with a realistic program plan for her presentation on Friday.
Orlin certainly understood the value of the POS system to the stores and the company. To delay the initial deployment by a month would mean delaying the general deployment to all the stores. At the meeting with her project…...

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