Premium Essay

Cloud Computing and the It Service Desk

In: Computers and Technology

Submitted By jlatham
Words 898
Pages 4
Jason Latham
Cloud Computing and the IT Service Desk
IADT Seattle

Cloud computing comes in many forms, from the use of third party resources to store data to delivery of IT services within an enterprise based on virtualized infrastructure, self-configuration, and automated provisioning. The former is an example of "public" cloud computing; latter is an example of "private" cloud computing.
Tech industry experts are saying that tech jobs with desktop support in the Information Technology department will be declining sharply thanks to cloud computing. Why is this happening? A large majority of companies and government agencies will rely on the cloud for more than half of their IT services by 2020, according to Gartner’s 2011 CIO Agenda Survey (2011, Tantow).
Makes tons of sense considering the advantages of cloud computing: easier updates, synched and secured files. If you’re in need of a primer of what cloud computing is and how it would be helpful.
Does this mean that IT support will become obsolete? Will IT people become jobless or has desktop support turned into a dinosaur? That isn’t expected. But we can expect that IT people will extend their skills to cloud management. It makes sense considering the power of what the cloud can do. Google Docs, Microsoft’s Office 365 and Adobe’s Creative Cloud are all good examples of apps running in the cloud.
There are, unfortunately, some jobs in the IT industry that are predicted to have less demand in the future, now that organizations are moving their systems to cloud services. The main advantage of cloud computing is the ability to scale hardware and software as required by organizations, by an external cloud provider — resulting in quicker implementation times and less cost.
This means there will be less demand or jobs such as system administrators and database administrators. IT professionals with these skills

Similar Documents

Premium Essay

Cloud Computing

...Cloud Computing Cloud computing means that instead of all the computer hardware and software you're using sitting on your desktop, or somewhere inside your company's network, it's provided for you as a service by another company and accessed over the Internet, usually in a completely seamless way. Exactly where the hardware and software is located and how it all works doesn't matter to you, the user—it's just somewhere up in the nebulous "cloud" that the Internet represents. Cloud computing is a buzzword that means different things to different people. For some, it's just another way of describing IT (information technology) "outsourcing"; others use it to mean any computing service provided over the Internet or a similar network; and some define it as any bought-in computer service you use that sits outside your firewall. However we define cloud computing, there's no doubt it makes most sense when we stop talking about abstract definitions and look at some simple, real examples—so let's do just that. Simple examples of cloud computing Most of us use cloud computing all day long without realizing it. When you sit at your PC and type a query into Google, the computer on your desk isn't playing much part in finding the answers you need: it's no more than a messenger. The words you type are swiftly shuttled over the Net to one of Google's hundreds of thousands of clustered PCs, which dig out your results and send them promptly back to you. When you do a Google search, the...

Words: 1504 - Pages: 7

Premium Essay

Essay on Cloud Computing

...Cloud Computing In this paper I will discuss about the cloud computing technology. Cloud computing is emerging as a strategic model for big IT businesses that want to outsource some of their regular Information technology needs or IT needs at top demand times, and also for small organization in search of an inexpensive solution for their computing needs. Cloud computing is technology which attracts the business managers, for its less cost, infrastructure and has the long believed dream of computing as a utility and has the potential to transform a large part of the Information technology industry, making software more smart as a service and shaping the way information technology hardware is designed and bought. It is massive computing resources, deployed among virtual datacenters and it is allocated to particular users and tasks and accessed as a service through a user interface such as internet website. (WALLIS PAUL, 2008) In year 1999 the salesforce.com was the first to deliver the use of applications through a simple website. In the early 2000’s business like the Microsoft, IBM, and amazon started covering Cloud Computing. Microsoft started by using software as a service through website services. In the beginning of year 2009, Sun Microsystems launched the virtual data center. This information center offers a way for folks to host anything they wanted at a minor fee instead of adding storage space to their personal laptops or desktops. For example, Amazon launched the...

Words: 1793 - Pages: 8

Premium Essay

Test

...What is it all about? Software as a service implies on demand delivery of software as per the current need and requirement of the client. Gartner (2007) describes SaaS as “the software that is owned, managed and delivered remotely by one or more providers”. A more expansive definition states that “Software as a service is time and location independent online access to a remotely managed server application, that permits concurrent utilisation of the same application installation by a large number of independent users, offers an attractive payment logic compared to the customer value received and makes a convenient flow of new and innovative software possible Comparison between Software as a service (on cloud) and Software as an application (traditional way) Saas: Pay as you go Software is managed and maintained by Saas provider The SaaS provider is responsible for the infrastructure The SaaS providers upgrade the software automatically SaaA: Users pay upfront for the application Dedicated instance of software is installed on user’s software Users are responsible for deployment, operation and maintenance of the IT infrastructure required for the application Users are responsible for upgrading software Example where it is being used The sheer number and diversity of companies now "in the cloud" is reminiscent of the power of this big revolution in the IT industry. SaaS has been incorporated into the strategy of all leading enterprise software companies. It has...

Words: 882 - Pages: 4

Free Essay

Wfl: Strategic It Implications

...revenues is vital in business today and Government agencies are no exception to this rule. With the Federal deficit out of control the Government has been forced to limit budgets for its agencies and to put in place accountability measures. The company I will analyze in this paper is a Federal agency called the Western Federal Lands Highway Division (WFL), a child agency of the Federal Highway Administration. I will look at a number of technologies with the potential of reducing business costs while increasing productivity, and which may result in a flattening of the organization hierarchy. Forefront in all this is Telecommuting and its related technologies such as Teleconferencing, VPN, VoIP, and Cloud Computing. We will also analyze Enterprise applications and web services as another possible option to tie the functional areas of WFL together and determine whether it is cost effective to implement such a system. Background of WFL The purpose of WFL is to build Federal roads. According to their website, The Western Federal Lands Highway Division (WFL) operates as...

Words: 3150 - Pages: 13

Premium Essay

Cloud Computing

...reside on the Cloud (Internet). As a metaphor for the Internet, "the cloud" is a familiar cliché, but when combined with "computing", the meaning gets bigger and fuzzier. Some analysts and vendors define cloud computing narrowly as an updated version of utility computing: basically virtual servers available over the Internet. Others go very broad, arguing anything you consume outside the firewall is "in the cloud", including conventional outsourcing. Cloud computing comes into focus only when you think about what we always need: a way to increase capacity or add capabilities on the fly without investing in new infrastructure, training new personnel, or licensing new software. Cloud computing encompasses any subscription-based or pay-per-use service that, in real time over the Internet, extends ICT's existing capabilities. Cloud computing is at an early stage, with a motley crew of providers large and small delivering a slew of cloud-based services, from full-blown applications to storage services to spam filtering. Yes, utility-style infrastructure providers are part of the mix, but so are SaaS (software as a service) providers such as Salesforce.com. Today, for the most part, IT must plug into cloud-based services individually, but cloud computing aggregators and integrators are already emerging. ______________________________________Cloud computing - The Concept Cloud computing is Internet ("cloud") based development and use of computer technology ("computing"). It is a...

Words: 1794 - Pages: 8

Premium Essay

Inf 103 the Future of Cloud Computing

...The Future of Cloud Computing Wesley Rhoades INF 103 Computer Literacy Anjit Bose, MBA December 2, 2013 Imagine a world where everything is ran by a network of computers centralized in one specific location. Businesses no longer required hardware and software to store their data on. Students didn’t have to sit in a classroom behind a desk listening to a teacher lecture them for an hour at a time. Imagine the money you would save just for the commuting alone. Warehouses that make and ship goods for companies could all be tracked by a bar code and becomes accessible wherever there is an internet connection. This is the future of cloud computing. Cloud computing has become another popular term after Web 2.0. However, there are dozens of different definitions for cloud computing and there seems to be no consensus on what a cloud is. On the other hand, cloud computing is not a completely new concept; it has intricate connection to the relatively new but thirteen-year established grid computing paradigm, and other relevant technologies such as utility computing, cluster computing, and distributed systems in general. This paper strives to compare and contrast cloud computing with grid computing from various angles and give insights into the essential characteristics of both. Cloud computing is something that a great many people have spent a good amount of time pondering. We’re seeing a new trend in software deployment and flexibility goal sets, and as a result, the future...

Words: 1735 - Pages: 7

Free Essay

Sla Example

...Example SLA Overview A service-level agreement is an agreement between two or more parties, where one is the customer and the others are service providers. This can be a legally binding formal or an informal "contract" (for example, internal department relationships). The agreement may involve separate organisations, or different teams within one organisation. Contracts between the service provider and other third parties are often (incorrectly) called SLAs – because the level of service has been set by the (principal) customer, there can be no "agreement" between third parties; these agreements are simply "contracts." Operational-level agreements or OLAs, however, may be used by internal groups to support SLAs. If some aspect of a service has not been agreed with the customer, it is not an "SLA". SLAs commonly include segments to address: a definition of services, performance measurement, problem management, customer duties, warranties, disaster recovery, termination of agreement.[1] In order to ensure that SLAs are consistently met, these agreements are often designed with specific lines of demarcation and the parties involved are required to meet regularly to create an open forum for communication. Contract enforcement (rewards and penalties) should be rigidly enforced, but most SLAs also leave room for annual revisitation so that it is possible to make changes based on new information.[2] SLAs have been used since late 1980s by fixed line telecom operators as part of...

Words: 1602 - Pages: 7

Premium Essay

Law and Order

...IBM Global Technology Services Thought Leadership White Paper Cloud Computing Defining a framework for cloud adoption How common ground can help enterprises drive success with cloud computing2 Defining a framework for cloud adoption Contents 1 Introduction 3 Looking at cloud computing across two dimensions 3 Cloud delivery models 7 Cloud service types 8 Roles in cloud consumption and delivery 10 Challenges and considerations 11 Summary Introduction With the many widely discussed advantages to cloud comput- ing, including elastic scaling, faster service provisioning, greater IT efficiencies and usage-based accounting, businesses are increasingly interested in adopting a cloud computing environment. Yet a swell in media and analyst coverage, plus a proliferation in cloud computing providers and marketing messages, has resulted in a great deal of confusion about what the term “cloud computing” really means. For example, some providers look at cloud computing as way to provide compute or storage capacity as a service, provi- sioned from a parallel, on-demand processing platform that leverages economies of scale. Others may equate cloud com- puting with software as a service, a delivery model for making applications available over the Internet. IT analysts view cloud computing from the perspective of variable pricing without long-term commitments and massive elastic scaling of services. IT leaders look at cloud as an infrastructure architecture alternative...

Words: 4534 - Pages: 19

Premium Essay

Is535 Milestone 1

...personnel that needs documents. 2. Company Background Mission Tool & Mfg., Co. Mission Tool is a business specializing in precision stamped and machined components. They have capabilities to suit every need, ranging from those of a start-up company through to the demands of a thriving corporation. The plant is located in Hayward, CA and is based on nearly 40 years of experience, Mission Tool utilizes the talents of a dedicated staff coupled with the latest in high-technology machining, stamping and manufacturing equipment to provide consistent, high-quality manufacturing solutions. From blueprint to finished product, Mission Tool provides design, tooling, production, finishing and shipping services with strict adherence to quality and precision while providing highly personalized service. Mission Tool offers manufacturing solutions as diverse as...

Words: 996 - Pages: 4

Premium Essay

Test Paper

...Easier! Making Everythin ™ mputing Cloud Co Learn to: • Recognize the benefits and risks of cloud services • Understand the business impact and the economics of the cloud • Govern and manage your cloud environment • Develop your cloud services strategy Judith Hurwitz Robin Bloor Marcia Kaufman Fern Halper Get More and Do More at Dummies.com ® Start with FREE Cheat Sheets Cheat Sheets include • Checklists • Charts • Common Instructions • And Other Good Stuff! To access the Cheat Sheet created specifically for this book, go to www.dummies.com/cheatsheet/cloudcomputing Get Smart at Dummies.com Dummies.com makes your life easier with 1,000s of answers on everything from removing wallpaper to using the latest version of Windows. Check out our • Videos • Illustrated Articles • Step-by-Step Instructions Plus, each month you can win valuable prizes by entering our Dummies.com sweepstakes. * Want a weekly dose of Dummies? Sign up for Newsletters on • Digital Photography • Microsoft Windows & Office • Personal Finance & Investing • Health & Wellness • Computing, iPods & Cell Phones • eBay • Internet • Food, Home & Garden Find out “HOW” at Dummies.com *Sweepstakes not currently available in all countries; visit Dummies.com for official rules. Cloud Computing FOR DUMmIES ‰ Cloud Computing FOR DUMmIES ‰ by Judith Hurwitz, Robin Bloor, Marcia Kaufman, and Dr. Fern Halper Cloud Computing For Dummies® Published by Wiley Publishing...

Words: 96278 - Pages: 386

Free Essay

Is535 Course Project

...revenues is vital in business today and Government agencies are no exception to this rule. With Federal deficit out of control the Government has been forced to limit budgets for its agencies and to put in place accountability measures. The Company we will analyze in this paper is a Federal agency called the Western Federal Lands Highway Division (WFL), a child agency of the Federal Highway Administration. We will look at a number of technologies with the potential of reducing business costs while increasing productivity, and which may result in a flattening of the organization hierarchy. Forefront in all this is Telecommuting and its related technologies such as Teleconferencing, VPN, VoIP, and Cloud Computing. We will also analyze Enterprise applications and web services as another possible option to tie the functional areas of WFL together and determine whether it is cost effective to implement such a system. The purpose of WFL is to build Federal roads. According to their website, The Western Federal Lands Highway Division (WFL) operates as part of the Federal Lands Highway Program, serving the needs of Oregon,...

Words: 3198 - Pages: 13

Premium Essay

Chapter 4 Review Questions 1-5

...technology, networking and telecommunications technology, and technology services. 2. What are the major computer hardware, data storage, input, and output technologies used in business? * Computer Hardware: Mainframes, midrange computers, PC’s, workstations, and supercomputers. * Data Storage: Magnetic disk, optical disc, magnetic tape and storage networks. * Input devices: Keyboards, computer mice, touch screens (including those with multitouch), magnetic ink and optical character recognition devices, pen-based instruments, digital scanners, sensors, audio input devices, and radio-frequency identification devices. * Output devices: Display monitors, printers, and audio output devices. • List and describes the various type of computers available to businesses today. * Mainframes are a large-capacity, high-performance computer that can process large amounts of data very rapidly. * Midrange computers are servers computers are specifically optimized to support a computer network, enabling users to share files, software, peripheral devices (such as printers), or other network resources. * PC’s are desktop or laptop machines. * Workstations are desktop machines with powerful mathematical and graphic capabilities. * Supercomputers are sophisticated, powerful computers that can perform massive and complex computations rapidly. • Define the client/server model of computing, and describe the...

Words: 3229 - Pages: 13

Premium Essay

It Services

...Five Services to Help Grow Your IT Services Business in 2013 — and Beyond ConnectWise.com Introduction 2013 is a year of great opportunity for Managed Service Providers (MSPs). As reported in the Wall Street Journal, IT spending by businesses with fewer than 500 employees is expected to grow by $4 billion to a total of $27.2 billion in 2015.1 The good news does not end there for MSPs. According to a recent study, 89% of MSP clients are “very” or “mostly” satisfied with their providers.2 In fact, a significant majority of clients reported that they intend to increase their IT spending in the next two years. Now is the time to position your company for growth by preparing to meet new and evolving client needs. 3 If you are an MSP seeking to grow or maintain your business in 2013 and beyond, market conditions are such that there will be many opportunities to acquire new clients or expand on the services provided to your existing clients. Your challenge is in differentiating your business from thousands of other providers in the marketplace who share your ambitions. A recent Wall Street Journal article revealed that there are now over 300,000 independent IT consultants and 114,000 small IT services companies providing support to small and mid-sized businesses (SMB).4 There may also be new competitors on the horizon as technology retailers such as Staples, Apple, and Best Buy eye the SMB marketplace and work to develop offerings that will compete with the traditional managed...

Words: 2822 - Pages: 12

Premium Essay

(Tel-Net-2013)Use of Storage as Service for Online Operating System in Cloud Computing

...Use of Storage as Service for Online Operating System in Cloud Computing Piyush Saxena M.Tech (CS&E) Amity University, Noida, India piyushisgenius@gmail.com Satyajit Padhy M.Tech (CS&E) Amity University, Noida, India satayjitpadhyewit@gmail.com Praveen Kumar Assistant Professor, Amity University, Noida, India pkumar3@amity.edu Abstract— Cloud computing has made it possible to make system boot using online operating system thus saving both primary and secondary memory because the data is on centralized data centre located outside the organization which is highly secure. It is not in computer memory so that it can be accessed anywhere. It also saves money as one doesn’t need to buy any expensive hardware to access the particular software in your computer. Cloud computing is a highly scalable pay-per-use IT capabilities. Now a days, software is very much expensive which even MNC’s don’t want to purchase it due to various factors which is:-Not reliable, Highly expensive which is very costly to install it on 1000’s of computers, If any error occurrence it takes 1-2 days to solve which is a big loss for organization. So, here is the simple solution i.e. cloud computing which makes organization more productive due to low cost of software with high-end features, highly reliable, low maintenance cost, problems solving immediately and Highly secure. Cloud computing allows consumers and businesses to use application without installation and access their...

Words: 3258 - Pages: 14

Free Essay

Ubicomp Computing

...making computing easy and eliminating the need to sit in front of a desktop or lug around storage mediums such as cds. Mark Weiser, most often referred to as the father of ubiquitous computing (ubicomp), coined the term in 1988. Ubiquitous means to exist everywhere at the same time or to be constant. His forward thinking brought about the possibility to compute on the go and from nearly anywhere. Innovation news daily provides readers with insight on innovative technologies and inventions that shaped ubiquitous computing and many other technologies. In an article entitled “In the Future, Computing is (Cunningly) Constant”, the details of ubiquitous computing are outlined. It also features contributing components and the effect of such an evolution in lifestyles and business. Ubiquitous computing has been “under construction” for more than two decades. According to the article, it originated in a Xerox PARC research lab where the father of ubicomp (Weiser) worked. Innovation news refers to it as a state in which mobile devices such as the IPAD combine forces with high speed internet connections, Google docs, and cloud computing to reduce the need for the computer in the computing process. Along with eliminating the need for the computer, ubicomp in the years to come is expected to save the consumer space, on the desk and the headache of trying to find a computer and systems that work for your lifestyle. Consumers will shop for data systems such as cloud computing that allows...

Words: 635 - Pages: 3