Club IT Part Two

Bis/219
December 23rd, 2010
Kevin Judge

Club IT Part Two Club IT is a new music place in downtown’s city nightlife. The owners of Club IT Ruben and Lisa want to bring at El Centro extraordinary and unforgettable nightlife atmosphere to its guests. Even though Club IT has done an exceptional job in the information systems world, but it is waiting for improvement. In evaluating and examining information about the nightclub business, opportunities at the Club IT exist in improving technology capabilities. Both Ruben and Lisa need an assessment of existing information systems and recommendations on how to improve management capabilities. Although Lisa and Ruben did a good work remodeling their club’s interior, they are thinking about the club’s information management systems. Ruben and Lisa use information resources like the intranet to help to keep their business organization efficiently. For example, the owners and employees use a private network that they only can access. Club IT' employees use their internal intranet to log in to their website with a username and password, club it. It provides the club’s employees with access to information such as their schedules, medical and insurance forms, news, and the company’s policies, which only the company’s employees can access and not the public. Nevertheless, the security of long in needs to be reinforcing, the problem is that the employees have the same login and password giving them access to the same information that the owner have. The best solution would be that each employee should have his or her own username and password. Club IT information resources are found on the web-sites homepage, which there are seven informational (About Club IT, Club IT Music, Dining and Menu, Merchandise, Club IT Staff, Club IT Layout, and Employee Portal) sections of the website are very basic. As result of evaluation, I found that using their current methods of management the business use blackberries, as professional business way but not always is a good idea. For example, there are many places that not able to obtain sufficient connection, so major business opportunity could be lost. The similar happen with the PDAs and other wireless communications. Club IT starts selling tickets on a popular website as Ticketmaster. The website allows online ticket sells, which will make easy people to go on the website and order the number of tickets that they will like to get. The kind of website have nothing wrong with kind of website, but people need to have other options, but when trying to do phone orders there are many times that people are just getting a busy signal. This happen because many people are calling in. Buying tickets from a person would not be a good option too if someone needs 20 tickets for a group that probably attending and the person is only carrying five then would have to search for an additional 15 tickets. One option would be E-commerce, which allows customers to purchase product and services around the clock (Rainer & Turban, 2008) When participating in e-commerce, there are not limiting customers to the area where tickets are sold. The advantage of using online websites customers around the world can purchase tickets for the area that they could be visiting information technology for managing its information resources.
The first problem is in Club IT is using a dial-up connection is latency. The dial-up connections have a high rate; they are normally not capable to handle the job of supporting any possible advances that may come after operation of JAD analysis. Applying a Joint Application Design method in improving the systems development and would not only help to form a system that meets the requirements of the Club IT staff but also its customers. Club IT can get a firm business increase through effective involvement in e-commerce; they must take the necessary steps in put into their business information system. Second problem is that the way is accessed to Internet, although Ruben and Lisa are saving money by using a dial up service, it not has the speed necessary to communicate with the suppliers, or run credit cards at the same time. However, the installation of a second line could be a solution for this problem, the costs would increase, and using a high-speed Internet service would give them more options on planning a website, communicating with customers, and suppliers. The most important is not used the main line for taking reservations or answering questions from the customers. Using a dial up service would limit advance and participation in video conferencing or online gaming. A High-speed service would increase the opportunities of improvement a new IT System and making Club IT more efficiently business. The use of resources like the Internet always helps with purchasing of supplies or making payments to suppliers for services that were purchased. The Internet helps with tracking employees and their benefits, and the employees can use it to follow schedules, medical or insurance forms, news and the company’s policy. A CRM program would be a practical option to help with staff members to understand their customers, form closer relationship with customers, giving better customer satisfaction, and increase profits (Rainer & Turban, 2008). Last problem is that their computer programs need upgrading. The principal function of those programs is created additional services for the useful areas of the business and let the customers use all the electronic items that there are in the club. For example, making a transaction processing system to manage data and keeping track of the inventory, sales of food, and beverages. Even though the sale of advance tickets to the Friday and Saturday night concerts, eliminating the need to deduce at use rates or any night, it will improve the way to see the company is doing in contrast with previous years and months. Including Enterprise Resource Planning (ERP) integrates computer-based system used to control internal and external resources that is used to unite the functional departments to single computer system. It can increase productivity, help with decision-making, integrating different functions, and activities into faultless whole which information is shared with the others departments. Voice recognition software can be an advantage for Club IT; the customers have been commenting and admiring the changes in Club IT. The use of voice recognition software can allow users to interact with the computers by voice. This program would help people as Ruben and Lisa, who want to increase productivity and decrease time, administrative duties, allow staff to fill in forms, and easy access by the owners. This program would used by the employees for taking orders, which is relay to the kitchen or bar or processing. With each use, the software does extremely well in accuracy, improves the users, adapts to the user speaking style, and vocabulary. The use of this software can help with supply chain management. For example, using to market the concerts, create packages including dinner, drinks with purchase of exclusive places for concert tickets, keeping track of these items would help for the future planning most events and the pricing can be kept low and would be competitive amount other clubs offering similar packages (LumenVox, 2007). The importance of acquiring network would keep any business organized by having several programs that allows making schedule meetings. A dashboard would help that link to Club IT system computer. The dashboard can keep track of total sales so the club can determine what hours it is doing the majority of its business and start doing a happy hour to try to bring in more customers If Club IT makes the necessary adjustments, it will make the operation more convenient and will prevent stress when businesses have a modern IT system that can help to perform everyday duties. Club IT under the management of Ruben and Lisa have become successful, to keep that success from turning around the managers need to update. They need to learn to handle business and manage their customers. Club IT would be a technology friendly club if the club maintain a high quality with its customer services, so club IT needs to create a high technology atmosphere that keeping staff members longer than most clubs does.

References
Rainer, R. k., & Turban, E. (2008). Introduction to information system. Retrieved from https://ecampus.phoenix.edu/content/eBookLibrary2/content/eReader.aspx.

LumenVox . (2007). Uses of Voice Recognition. Retrieved from http://www.lumenvox.com/resources/tips/uses-of-speech-recognition.aspx