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Club It Ii

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Club IT: Part II
Julia Gutierrez
XBIS/219
September nine, 2012
Brian Hoying

Club IT: Part II
Club IT is a hot music nightclub in the city of San Diego, CA. The owners Ruben Keys and Lisa Tejada have asked me, the Information Technology expert to assess the current system and help improve the interaction with the clientele, as well as improving their operational services by using technology. By analyzing the current system, by doing some online research, and by the request of Lisa and Ruben, some upgrades in the system are to be done to guarantee the interaction and improvement between the clients and Club IT.

First, an upgrade that will help the nightclub to succeed in the client interaction and the system improvement, as well as operational services would be the re-design of the Club IT’s website. The website will help the nightclub’s interaction by offering e-commerce. The clients will be able to access the site to make reservations, buy tickets, and purchase nightclub items. To do so, the first recommendation is to upgrade the dial-up connection into a high speed Internet service. Though it is more expensive, the high speed Internet will help with the interaction between the customer and the Club IT much faster. A customer relationship management system (CRM) is a model that can help with the customers’ interactions, and can also help to track the sales made by customers in the website. To track this, the customers will access the Club IT’s portal and create an account. The client will set up his account by providing a valid e-mail and some basic personal information; this will allow customers to purchase tickets, make reservations, and purchase Club IT’s merchandise. Also, account holders will receive information of upcoming events through their e-mail submitted in the nightclub’s portal. The use of an updated Internet service, as well as an…...

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