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Club It Part1

In: Business and Management

Submitted By niecey3
Words 832
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XBIS/219 Michael Scott | Club IT | Part 1 |

4-12-2013 |

Club IT is an up-and-coming nightclub that is located in the center of downtown. Ruben Keys and Lisa Tejada are the owners and operators of this new and exciting club. The two graduated with Business Administration degrees in 2005 and have finally realized their dream of club ownership. Keys and Tejada are passionate about music as they are both musicians, Keys plays the drums and Tejada plays the violin. Club IT has a broad clientele base consisting of all ages, single adults, couples (young or old), local business men and women, and students (Wiley Higher Education, 2011). Club IT’s mission statement is, “We, Ruben and Lisa, offer you live music, DJ’s, dance space and refreshments that suit your lifestyle. You are our friends, and we seek to build a community that meets regularly at Club IT” (Rainer, Turban: Introduction to Information Systems: Supporting and Transforming Business, 2nd Edition, 2011).Club IT seems to be a hip, fun, exciting business to run; however, Keys and Tejada face the same pressures other businesses face. Keys and Tejada struggle to be competitive with cutting edge technology combined with an inviting environment. Keys and Tejada recently remodeled Club IT’s interior and currently are tackling the challenge of remodeling their information technology system. Club IT currently has an older intranet system for their employees. Club IT will advance customer relations by implementing a web-based technology system. This will offer up-to-date access along with higher customer service that can be personalized to each customer. Club IT’s employees will benefit from this system as well. A web-based system will offer each employee their own log-in identity and password. By having individual user names, the employees will have access to personalized pages that will display a

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