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Clun Coordinator

In: Business and Management

Submitted By xkiddos
Words 417
Pages 2
At my last job I was The Club Coordinator of a huge community, part of my job was to rent party rental rooms for residents, two months before Christmas a residents came in to my office and wanted to rent a room for a Christmas party that was already booked for other resident, she decided to rent another room but she wanted me to put her on a waiting list just in case if the other room was cancelled, she had to travel to Venezuela for business purpose and she put in charge her granddaughter for any concerns related to the party rental , after 3 weeks she called me asking for the other room, I explained to her that the other resident didn’t cancel, she asked my for the room that she booked just to make sure that everything was fine, my surprise was that other resident was already booked in the room that she rented, I asked her if she cancelled the room because other resident rented, she went mad saying that she never cancelled the room and she wanted answers of what was going on, I told her to calm down that I will solve the problem, I called my coworker who worked in the same office , and he said that a resident wanted to rent the room, so he called the granddaughter to ask her if they still wanted to keep the room and she said that she didn’t know anything about a party rental ,that we can rent it to other resident if we want it. I had to call the CEO of my company and explain to her the situation, I came up with an idea, we had a lobby in the club house that we never use, its big and perfect for parties, the lobby is not included in the party contract but this was a especial occasion, it wasn’t the residents fault that my coworker rent her room to another resident and she already sent the Christmas invitation to all her family , The CEO of the company agreed to rent the lobby to the resident I just had to added in the contact and see if the resident wanted to use

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