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Unformatted text preview: Week 1 Knowledge Check Study Guide Concepts Mastery BUSINESS COMMUNICATION Questions 100% 1 2 100% 6 7 80% 8 9 100% 13 BARRIERS TO COMMUNICATION Score: 16 / 17 3 4 5 RECOGNIZING CULTURAL 10 11 12 DIFFERENCES WAYS TO ESTABLISH CREDIBILITY IN BUSINESS COMMUNICATION 14 15 16 17 Concept: BUSINESS COMMUNICATION Mastery 100% Questions 1 2 3 4 5 1. Which of the following terms best describes the process of sending and receiving verbal and nonverbal messages between two or more people? A. injunction process B. stimulus discrimination process C. interpersonal communication process D. habituation process Correct: The Correct Answer is: C.
2. _____ is the process of interpreting messages from others into meaning. A. Reasoning B. Encoding C. Classifying D. Decoding Correct: The Correct Answer is: D.
3. All outgoing messages are encoded and all incoming messages are decoded through: A. A filter of lifetime experiences B. The process of injunction C. The trickle-down effect D. Mapping activities Correct: The Correct Answer is: A. 4. _____ is the component of active listening in which nonverbal communication plays a vital role. A. Reflection B. Retrospection C. Paying attention D. Meditation Correct: The Correct Answer is: C. 5. Reflecting is the component of active listening which entails: A. active nonverbal communication. B. approaching conversations with a judger mind-set. C. making sure you understand others by frequently paraphrasing what you're hearing. D. Agreeing with everything you hear to ensure harmony and goodwill. Correct: The Correct Answer is: C. Concept: BARRIERS TO COMMUNICATION Mastery 100% Questions 6 7
6. Which of the following communication trends is considered a barrier to effective listening? A. Giving employees advice only if necessary or when requested B. Rarely using the either/or approach C. Relying excessively on...

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