...Organizational Communication, Speeches and Conversations. Com520 Organizational Communication Communication is key in any dynamic environment. It is how a person communicates that dictates how anything will be completed. To effectively communicate in business, it’s important to immediately emphasize the importance of the message that is being delivered. As the speaker you have to be informative, engaged, actively listen, clear, and concise. To achieve all of this you have to know your audience well. It is called taking the audience centered approach. When conveying the message effectively the audience will respond with positive feedback. There are instances where there are barriers to effective organizational communication. These barriers can change and block the intended message to the audience. It would affect their ability to receive, decode, and respond to the message. Some barriers are noise and distractions, filters, contending messages, and channel breakdowns. As the speaker you have to be aware of the internal and external barriers that can block your message. Filters can distort the message between the speaker and the audience. Channel breakdowns can destroy the intended message because depending on the method of delivery the message may not get to its target or the message may get misconstrued all together. Noise and distractions are external barriers such as cell phone usage, computers screens, I.M pop ups etc. The internal barriers are...
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...other verifiable information. Skilled interviewers will also ask candidates for their thoughts or feelings about a situation to gain further insight. * * * * * * * * * * * * 2. Give me an example of when you went out of your way for a customer. What was the outcome? Describe the most difficult customer you've ever had to deal with and how you handled them. Describe a situation when you were given outstanding customer service. What made it stand out? Describe a situation when you felt a particularly demanding customer may have been trying to take advantage of you or the organization. What was the outcome? Give me an example of a situation where you improved the level of customer service in your organization. What did you do to improve it? What was the outcome? Give me an example of when you were given special recognition or acknowledgement for going the extra mile to satisfy a customer. Question: Describe a situation when you took a stand for a customer. CONTINUOUS LEARNING: Taking initiative in learning and implementing new concepts, technologies and/or methods. Listen for positive attitude towards self-improvement, learning and the application of knowledge. Be sure to probe for as many details and specifics as possible such as names, dates and other verifiable information. Skilled interviewers will also ask candidates for their thoughts or feelings about a situation to gain further insight. * * * * * * * * How do you keep current on what's going on in your field? What books and...
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...CASE 1: Background: Jessica and Alan have been working alongside one another for many years at the local newspaper. As their existing manager leaves the company, Alan is promoted, but still shares an office with the team, of which he used to be a member. Tensions arise when Alan decides to introduce a new policy, which makes little sense to the rest of the team and is likely to increase their already heavy workload. Working at the newspaper for the longest period of time, Jessica has seen what initiatives worked well and what tended to cause problems. She was convinced that the new policy would fail, as well as increasing everybody’s individual workload. It was clear that the policy was set by senior management, but Jessica felt that Alan could have demonstrated a firmer opposition to the proposal, as he also believes it would make everybody’s working day more strenuous. Having not done particularly well at school, Alan has found a job that he really enjoys and suits him. Surprised by the promotion that he receives, it boosted his confidence and he was looking forward to managing the colleagues that he previously worked with. Due to this, Alan sees a split in the team dynamic. Half of the team continues to treat him in the same as they did before the promotion, which is difficult when challenging the standard of work that is produced. The other half of the team distances themselves from Alan, and he gets the impression that they degrade his performance by saying negative things...
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...person I was becoming was not constantly aware of the way other people felt when communicating. As one of my weaknesses I tend to judge group settings and make an overall assumption they all feel the same way. Yet this class taught me differently, it taught me that although some people in the group can feel a certain way, not all. Through the semesters’ teaching’s I am now able to read these situations much clearly now. Also I appreciated getting to know everyone s strengths it made me help to look outside of the individual I was talking to and more in depth to who they are. It made me look at them and understand why they were feeling that way. I even began to use it outside of school, to wonder what strengths they had and maybe that's why we clashed. This class has taught me a great deal of looking at an individual carefully and understanding them first before making assumptions. The strengths test gave me much insight into who I was and why I was the person I am. Yet it wasn’t only the strengths test that gave me greater insight it was the presentations, evaluations and tests we were given inside this class. I learned through this class specifically that being confident in who I am helps me tell my story with hope and conviction. Often, people can tell when a person is feeling self conscious and when that is...
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...created. The main objective of all these limits is to segregate those processes, people and production in healthy and productive methods. These types of limits that are established keep things concentrated as well as clear, without limits companies would be disorganized, those people who work in these kinds of companies without limits, would not know what to do or exactly where to go or even whom to report to. There would be nobody available to organize the sources as well as skills that the company needs to succeed and there would be no differentiation of jobs either, as well as any sense of direction. Essentially, the company would disappear, for that reason all companies require limits to be established as well as adhered to. Given the reality that these companies need limits, making a boundary less organization does not need a free-for-all to get rid of all limits. That would be absurd. As an alternative, we like human beings and companies are talking about permitting greater fluidity of movement all through the company as well as making said limits much more permeable. Communication is something that is ‘natural’ and that we do each and every day as part...
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...skills from an early age to enable us to progress and respond. As we grow older we learn to respond to others in a way that the situation requires. We are not always going to feel the same and people will not be the same towards to us. It is vital that we learn to recognise how people are feeling and adjust our communication skills towards them accordingly. Effective communication involves much more than just giving or receiving information. Good communication and interpersonal skills are essential to the practice of effective health and social care. In communicating with others, the practitioner needs to be able to use a variety of strategies to ensure professional practice, meet health and social care needs and facilitate positive working relationships. Different localities, ethnic groups, and work cultures all have their own terminology, speech patterns and phrases. Some people may feel threatened or excluded by the kind of speech they encounter in these speech communities. Special terminology used by care professionals is often called jargon. Jargon can create barriers for people who are not a part of these speech communities. National benchmarks for communication require that communication needs are assessed and appropriate methods are used to enable service users to communicate effectively. Healthcare professionals should communicate effectively with each other to ensure continuity, safety and quality of healthcare. Communication is required for human interaction, without...
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...|AA Hamilton College | |BTEC Higher National Diploma in Business – Level 5 | | | |Unit 53: Study and Communication Skills for Business Credit Value: 15 | | | |Assignment: Developing reading strategies, listening techniques, and producing a written analysis. | | | |Tutor: Date Set: 19th May 2014 | | | | | |Learner’s Name: ...
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...We were a group of 4 people who presented the presentation in front of the respected lecturers. The presentation was about our chosen hotel that we presented. It was all about the four p’s, Marketing strategies, Promotional activities, MKIS that we used, but the main thing was to communicate effectively so that it can be clearly understood and heard by the audience. Effective communication is all about using the techniques in a best possible way such as pausing, varying volumes and speed to communicate points effectively. We had positive as well as negative points in our presentation and the way we started preparing it had some good and bad points. • Two situations when the team functioned effectively: - 1. Every group member of our group...
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...information and common understanding from one person to another. There has to be a common understanding in the exchange of information. This is called the process of communication. The process of communication can break down. Every step of the communication process is necessary for effective and good communication . Any step that is blocked in the process can be a barrier. The way to overcome the process barrier is to make sure that all phases of the communication process are being used effectively from the sender to the encoder, from the encoder to the decoder, and from the decoder to the receiver. The language that is being spoken must be able to be understood. That is the bottom line in overcoming the process barriers to communication. Clarity, purpose, and proper planning are important to overcoming process barriers in communication. The end of this process is for the receiver to respond or react to the sender. This is called feedback. The kind of feedback that is given will be determined by how effective the communication was or was not. 2). Physical barriers: Any number of physical distractions can interfere with the effectiveness of communication, including a telephone call, drop-in visitors, distances between people, walls, and static on the radio. Interruptions such as telephone calls and drop-in visitors can be removed by issuing instructions to a...
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...Barriers & remidies for effective communication Physical Barriers One of the major barriers to communication is the physical barrier. Physical barriers are present in the area surrounding the sender and receiver. Physical barriers include a work environment that has a lot of background noise, poor lighting or unstable temperature. These barriers can affect how individuals try to send and receive messages. If there is a lot of background noise than the receiver may not hear what the sender is saying. If the temperature in a work environment is too hot or too cold the sender may not be as focused on the message that they are trying to send. If people in the work place are separated by others, communication is not as effective. As long as people still have a personal space that they can call their own, proximity to others aids communication because it helps us get to know one another. Communication can face barriers and it can be due to delay, distortion and dilution. When the information gets distorted due to the faulty system or jealousy or faulty listening or inadequate vocabulary or baldly chosen words, it looses its meaning. There are psychological barriers which are caused by prejudice, preconceived notion, distrust of the communicator, misinterpretation of his intention and the things like. Dilution is caused by a person who is posing as a yes man as to what he expects to hear rather than presenting the actual feedback of the matter concerned. The reasons that...
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...COM200: Interpersonal Communication December 28, 2015 Elaine Phompheng In this show I believe there are many situations where there are indications of interpersonal conflict. In the episode that I watched, it touched on quite a few conflicts that were very easy to catch after reading the chapters. As we saw in Chapter 8, extending social support to another, can backfire and make things worse if the person in need does not view it as being helpful or sees it as a form of over support (Bevan, Sole, 2014). There is one specific case in particular that I would like to discuss in this essay. The relationship between two adults, father and son who are over the age of fifty. Interpersonal conflict in television series is just the same as in real life. Conflict is personal and it might be defined as an angry disagreement. “When conflict erupts, emotions are involved, and the relationship can be threatened if the conflict is not resolved amicably” (Bevan, Sole 2014). In the television series NCIS, there was an interpersonal conflict between two people. The conflict was caused by miscommunication. In any relationship communication is a key role. When entering a relationship or having any existing relationship you need to be able to effectively communicate. If you do not communicate effectively then that will cause the relationship to have interpersonal conflict. The main character in the T.V. show NCIS is a man named Leroy Jethro Gibbs...
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...deadlines and work schedules. Goal measurement: Understand, communicate and measure goals accurately. Focus: Stay focused on tasks in spite of distractions and interruptions. Time efficiency: Make the best use of available time and resources. Balance quality & deadlines: Appropriately balance quality of work with ability to meet deadlines. Bottom line: Clearly see the “bottom line” of customer expectations and ensure that work products meet that bottom line. Acknowledge & correct mistakes: Do not make excuses for errors or problems; acknowledge and correct mistakes. Assume responsibility: Do not attempt to diffuse blame for not meeting expectations; face up to problems with people quickly and directly. Adaptability/Flexibility: Adapt easily to changing business needs, conditions and work responsibilities. Adapt approach, goals and methods to achieve successful solutions and results in dynamic situations. Anticipate change need: Anticipate and effectively communicate need for change. Alternatives: Identify and provide different alternatives to reach a given end. Strategies/tactics: Develop new strategies or tactics if current ones are ineffective. Reduce concern about change: Manage and implement change in a way that reduces the concern experienced by others. Accept change: Cope well and help others deal with the ongoing demands of change; proactively embrace change as a way to accomplish goals more effectively; see the benefit and inspire others to accept...
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...providing direction, implementing plans, and motivating people.” (Clark, 2013) In order to provide direction and implement plans, the four decision making styles that have been identified are autocratic, consultative, group, and delegated. These four styles have been derived from the Vroom and Yetton Model. Leaders of an organization are not limited to those individuals who hold a managerial or official title or those who are highest on the hierarchy of an organization. “While too often we can find powerful people who do not hold genuine positions of authority, we frequently find people who are in a position of authority, but are powerless to influence the behavior of others.” (Goncalves, 2013) Formal leaders are those who have been given or have earned their place at the top of the organization such as presidents, chief executive officers, managers, etc. Informal leaders also exist within the organization and play an important role in the organization. Informal leaders can work for or against the success of an organization. These informal leaders do not have the formal title or authority within the organization but their personality traits, abilities, and skills...
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...key. Wither having a conversation with a spouse, a child, a friend, a family member or a health care provider, it is very important to communicate efficiently. Things that are discussed can change many actions in the future. If someone is talking to a health care provider, they should be open and honest about their issues and expectations. Health care providers are not there to judge a person and their actions, they are there to help with the situation at hand. Being able to communicate with another person about your health is important. It is not just about physical health, but your overall well-being. Effective communication can take practice. It is not an easy concept to learn, and even though you may be trying to communicate, it can sometimes still come across unclear. You should pay attention to the speaker, watch their body language, facial expressions, and make eye contact. This lets the speaker know you are listening and they can see if you are understanding what they are trying to explain. “Effective communication helps us better understand a person or situation and enables us to resolve differences, build trust and respect, and create environments where creative ideas, problem solving, affection, and caring can flourish. As simple as communication seems, much of what we try to communicate to others—and what others try to communicate to us—gets misunderstood, which can cause conflict and frustration in personal and professional relationships. By learning these effective...
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...sedation, presence of artificial airway, or decreased level of consciousness Long Term Goal: Patient is able to use a form of communication to get needs met and relate to his environment Short Term Goals / Outcomes: Patient and nurse will establish a means of communication Patient will be able to effectively communicate and needs Intervention Rationale Evaluation Assess the patient’s primary and preferred means of communication (verbal, written, gestures) Communication can be frustrating for both the nurse and patient. It is critical that the nurse and patient determine the best method for each patient. Patient can write words clearly on paper Assess the patient’s preferred language and ability to understand written words, pictures and gestures The nurse can not assume that the patient is grasping the information that is provided. In recognition of the vast array of cultures and physical challenges that patient’s face, it is the nurse’s responsibility to communicate effectively Patient speaks and reads English. Recognize that the presence of an artificial airway will hinder the patient’s ability to communicate When air does not pass over the vocal cords, sounds are not produced. Other methods of communication will have to be established Patient has an endotracheal tube present Assess energy level Fatigue and/ or shortness of breath can make communication difficult or impossible Patient gets easily...
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