...Letter of Advice Dear Bob and Mary, I would like to congratulate both of you on your recent engagement. I feel honored that you have asked me for advice from the valuable information I have studied in my Interpersonal Communication course. Most people feel as though they have better communication with those they are closet to, when in reality, those communications may be worse due to “closeness communication bias” (Annonymus,2011). We often tend to lose our communication detail once we get comfortable with those we are close to. I would like to offer you some advice for better communication using some of the skills I studied in this course. I feel that you probably use some of these skills while communicating on a daily basis, without even thinking about it. I would like to begin by explaining the principles of misconceptions in effective interpersonal communication. Effective interpersonal communication can be achieved through conscious awareness of the following principles. We must treat each other with respect, do not interrupt one another and know that we have the right to pass. By treating each other with respect we put the energy we use complaining about others to better use. For example, we enjoy ourselves and are present for loved ones instead of being distracted by difficulties with others. When we agree not to interrupt one another we focus our attention on what our loved one has to say. By doing so, the conversation will become more interesting and worthwhile...
Words: 1582 - Pages: 7
...[pic] Contents Introduction 2 2. Personal development from PALS 3 2.1 The futures of PALS and what I’ve learned 3 2.2 Benefit from visiting speakers programme and organizational visits 6 3. Professional development from PALS 7 3.1 Commercial awareness 8 3.2 Communication skills 8 3.3 Leadership 9 3.4 Foreign language 10 4. Help in the future 10 Conclusion 11 Reference 12 LEARNING LOG 13 Introduction In this text, I will retrospect to the period doing the assignment and reflect how I developed professionally and personally. The first chapter gives a review of the group assignment and presentation. We took DHL call centre as the development subject, and analyzed the importance of establishing a new call centre based on the theories about the reasons of building call centre. Based on existing literature about call centres, we summered up the advantages of call centres and examine the current status of DHL, thus our analysis gives a theoretical and practical ground of building DHL new call centre (Bruce et al, 2010). Latter analyzed the factors influencing the success of call centres so that we can adapt right strategy and avoid big failure (Chiara et al, 2006). The main concern is to promote service quality in all dimensions and by scientific means. In the second chapter, I draw a line between what I noticed and perceived from visiting and interviewing activities and what...
Words: 3806 - Pages: 16
...head: INFLUENCE OF ONLINE COMMUNICATION ON RELATIONSHIPS ! 1 Your Life on a Screen: The Influence of Online Communication on Modern Relationships Denise Arellano, Danielle Grommersch, Jonathan Infranco, Lindsey Lippert Point Loma Nazarene University Author Note Research conducted by Denise Arellano, Danielle Grommersch, Jonathan Infranco, Lindsey Lippert. Department of Communications, Point Loma Nazarene University. This paper was produced as a group research project for the Communications Research and Theories (COM465) course for the Fall semester of 2013. Correspondence for this paper should be addressed to Danielle Grommersch at dgrommersch116@pointloma.edu. ! INFLUENCE OF ONLINE COMMUNICATION ON RELATIONSHIPS Abstract Computer-mediated communication has increased in recent years, making it more socially acceptable as a means of interaction. This study explored the different ways that computer-mediated communication (CMC) develops and maintains relationships. Strong 2! correlations were found between the effect on one’s degree of communication satisfaction and self-disclosure on their choice of mode of communication. Findings also indicated a correlation between one’s motivation, intention, and communicator style and the perceived level effectiveness of the transaction. The level of satisfaction of a CMC interaction can be determined by one’s communicator style, level of experience with the technology, and intention of the communication. In addition, it was...
Words: 6145 - Pages: 25
...EVOLUTION AND MEDIA NATURALNESS: A LOOK AT E-COMMUNICATION THROUGH A DARWINIAN THEORETICAL LENS Ned Kock Lehigh University/Temple University Bethlehem, PA/Philadelphia, PA USA nfk2@Lehigh.edu Abstract Modern theories of human evolution converge on the belief that our brain has been designed to cope with problems that occurred intermittently in our evolutionary past. Evidence suggests that, during over 99 percent of the evolutionary process leading to the emergence of our species, our ancestors communicated in a synchronous and colocated manner, and employing facial expressions, body language, and oral speech (what we refer to here, generally, as “face-to-face” communication). Thus, it is plausible to assume that many of the evolutionary adaptations our brain has undergone in connection with communication have been directed at improving the efficiency and effectiveness of face-to-face communication, which begs the question: What happens when we selectively suppress face-to-face communication elements (e.g., colocation, the ability to employ/observe facial expressions) through e-communication technologies? This paper tries to provide an answer to this question by developing a hypothesis, called the media naturalness hypothesis, which builds on modern human evolution theory. The media naturalness hypothesis argues that, other things being equal, a decrease in the degree of naturalness of a communication medium (or its degree of similarity to the face-to-face ...
Words: 7491 - Pages: 30
...Licensed to: iChapters User Licensed to: iChapters User 6e FIFTH EDITION COMMUNICATION in Our Lives LINEBERGER DISTINGUISHED PROFESSOR OF HUMANITIES CAROLINE H. AND THOMAS S. ROYSTER DISTINGUISHED PROFESSOR OF GRADUATE EDUCATION THE UNIVERSITY OF NORTH CAROLINA AT CHAPEL HILL Australia . Brazil . C anada . M exico . Singap ore . Spain . Uniited Kingdom . United States Copyright 2010 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s). Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it. Licensed to: iChapters User This is an electronic version of the print textbook. Due to electronic rights restrictions, some third party content may be suppressed. Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. The publisher reserves the right to remove content from this title at any time if subsequent rights restrictions require it. For valuable information on pricing, previous editions, changes to current editions, and alternate formats, please visit www.cengage.com/highered to search by ISBN#, author, title, or keyword for materials in your areas of interest. ...
Words: 58631 - Pages: 235
...Communication Theory Nine: Two Robert T. Craig Communication Theory as a Field May 1999 Pages 119-161 This essay reconstructs communication theory as a dialogical-dialectical field according to two principles: the constitutive model of communication as a metamodel and theory as metadiscursive practice. The essay argues that all communication theories are mutually relevant when addressed to a practical lifeworld in which “communication” is already a richly meaningful term. Each tradition of communication theory derives from and appeals rhetorically to certain commonplace beliefs about communication while challenging other beliefs. The complementarities and tensions among traditions generate a theoretical metadiscourse that intersects with and potentially informs the ongoing practical metadiscourse in society. In a tentative scheme of the field, rhetorical, semiotic, phenomenological, cybernetic, sociopsychological, sociocultural, and critical traditions of communication theory are distinguished by characteristic ways of defining communication and problems of communication, metadiscursive vocabularies, and metadiscursive commonplaces that they appeal to and challenge. Topoi for argumentation across traditions are suggested and implications for theoretical work and disciplinary practice in the field are considered. Communication theory is enormously rich in the range of ideas that fall within its nominal scope, and new theoretical work on communication ...
Words: 19908 - Pages: 80
...BS (4 Years) for Affiliated Colleges Course Contents for Subjects with Code: ENG This document only contains details of courses having code ENG. Center for Undergraduate Studies, University of the Punjab 1 BS (4 Years) for Affiliated Colleges Code ENG‐101 Year 1 Subject Title Introduction to Literature‐I (History of English Literature‐I) Discipline English Cr. Hrs 3 Semester I Aims: One of the objectives of this course is to inform the readers about the influence of historical and socio-cultural events upon the production of literature. Although the scope of the course is quite expansive, the readers shall focus on early 14th to 19th century Romantic Movement. Histories of literature written by some British literary historians will be consulted to form some socio-cultural and political cross connections. In its broader spectrum, the course covers a reference to the multiple factors from economic theories to religious, philosophical and metaphysical debates that overlap in these literary works of diverse nature and time periods under multiple contexts. The reading of literature in this way i.e. within the sociocultural context will help the readers become aware of the fact that literary works are basically a referential product of the practice that goes back to continuous interdisciplinary interaction. Contents: • Medieval Period • Renaissance and Reformation • Elizabethan Period • Milton, the Metaphysical...
Words: 14375 - Pages: 58
...The Tongue and Quill AFH 33-337 1 AUGUST 2004 Communication is an essential tool for the twenty-first century Air Force BY ORDER OF THE SECRETARY OF THE AIR FORCE AIR FORCE HANDBOOK 33-337 1 AUGUST 2004 Communications and Information THE TONGUE AND QUILL COMMUNICATING IS A POWERFUL TOOL FOR THE TWENTY-FIRST CENTURY AIR FORCE The Tongue and Quill is dedicated to every man and woman in today’s Air Force who will ever sling ink at paper, pound a keyboard, give a briefing, or staff a package to support the mission. Currently, The Tongue and Quill is widely used by Air Force military and civilian members, professional military school educators and students, and civilian corporations around the United States. As United States Air Force employees, it is important we communicate clearly and effectively to carry out our mission. This handbook together with AFMAN 33-326, Preparing Official Communications, will provide the necessary information to ensure clear communications— written or spoken. The use of the name or mark of any specific manufacturer, commercial product, commodity, or service in this publication does not imply endorsement by the Air Force To all you enthusiastic users worldwide, keep up the good fight! SUMMARY OF REVISIONS This revision improved organization; rearranged layout; updated quotes, art and word lists; and added material on preparing to write and speak, writing with focus, communicating to persuade, research, meetings, briefings and listening;...
Words: 125419 - Pages: 502
...The communication channels available to organizations offer opportunities to maximize the impact of distributed messages. Business that utilize information technology as a means to maximize the delivery capability of their communications gain the most from technology but also may experience obstacles. By incorporating visual and audio elements to presentations, formal setting and video conferencing environments, there’s an opportunity to personalize the message. These interactive channels offer verbal and nonverbal cues that create an enriching environment for exchanging information and opinions. In addition to impacting the means that we communicate, technology also facilitates market expansion and global accessibility of resources and staff vital to a business development. As such, technology provides a means for developing and maintaining relationships regardless of geographical barriers (Milicevic et al., 2013). Potential obstacles or a negative impact of technology is the usage of email, text messages and instant message because they lack visual features and the depth of nonverbal elements. While presentations or graphs can be transmitted within these channels it limits them to more of a question and answer exchange. Consider email, text messaging and instant messages; these methods are increasingly common in organizations except they eliminate nonverbal cues and other factors that play a role in interpreting messages. An example of how technology affects message interpretation...
Words: 424 - Pages: 2
...Personal and Professional Health Care Communication According to Tony Robbins 2011, “The way we communicate with others and with ourselves ultimately determines the quality of our lives. To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others.” Communication is the exchange of thoughts and information that occurs through the use of verbal and nonverbal methods. Verbal communication consists of the use of the spoken language. Nonverbal communication consists of aspects such as body language, facial expression, tone of voice, posture and gesture, or eye contact. Human beings communicate from the time of birth. The ability to communicate successfully is an acquired skill. The successful mastery of communication skills, according to a study done by The University of Rochester (2011), provides an individual with the ability to impart information successfully, resolve conflict, and establish a relationship built on trust. According to Northouse and Northouse (1998), an essential part of communication involves self-reflection of the communicator. Self-assessment is imperative to have an understanding of one’s own self, beliefs, and honest evaluation of perceptions or personal biases that may affect communication. This self-assessment is important to communicating effectively in all relationships; personal or professional. According to Markova, T (2010)...
Words: 1259 - Pages: 6
...Business Communication Trends Johanna Mikucki XCOM/285 Melissa Edwards Business Communication Trends Face-to-face communication, spoken communication electronically transmitted either on the telephone, video mail or voicemail, personally addressed written communication (personal messages), and impersonal written communication such as memos or letters, are the four levels of communication that exsit in business today. The evolutin of technology has created any forms of communication trends in the workplace today such as; email, instant messages, and text messages. The invention of the PDA has started a new trend in business today. The message results from these communication types could be anything from informative to persuasive. Sometimes information is urgent and may need to be communicated quickly. For instance a sales representative is out in the field and needs information that could be the deciding factor on making a sale or not. With today’s technology the information could be sent quickly through an email or a text. Business communication plays an extremely important role in my day-to-day work activities. I work for an extremely small business, the owner and I run everythig from the register to purchasing stock for the shop to taking out the trash. It is important for us to use the above mentioned communication types to make sure informtion gets where it needs to be a remembered. The owner and I run everything from the register to purchasing stock for...
Words: 398 - Pages: 2
...Cierra Kidd Adv. Comp/ 3rd Hr Ms. Huter 30 November 2011 Strengths and Weaknesses Writing is the dominant foundation upon which most communication is based. Efficient writing is used to convey distinct information or ideas. Great care is essential to ensure that a message is interpreted correctly by the intended audience. Timing, grammar, vocabulary, and other writing skills are vital techniques to master. Planning for college and a career demands consideration of these skills. Advanced composition will assist in reaching my goals of utilizing current strengths, overcoming specific weaknesses, and preparing for a college career. Writers often develop personal strengths. Personally, it is easy to be creative, persuasive, informative, and precise. Creative writing is used to express the writer’s thoughts, feelings, and emotions. Persuasive writing may be expressed by convincing readers of the writer’s viewpoint. Informative writings are used to familiarize the reader with the topic at hand. Various people often face the challenge of remaining focused when writing. Generally it is easy for me to stay focused and proceed with the correct topic. Writers often cultivate weaknesses when writing. Individually, it is difficult to grasp the concept of proper punctuation, extended vocabulary, unwanted repetitiveness, and accurate grammar. Proper punctuation is very important...
Words: 419 - Pages: 2
...Audience Analysis Paper COM/285 December 5, 2011 Audience Analysis Paper Effective communication is key factor in all business settings. The time has come to present the quarterly sales information for an in-person meeting with a group of stakeholders. Also included in the meeting are managers, salespeople, and customers. To communicate effectively, we will present all information with the audience in mind. Characteristics of the Audience Identifying who the audience is proves to be very crucial in being able to communicate effectively to the audience. The first characteristic to consider would be educational and professional background, knowledge and experience levels. A gatekeeper has the power to stop a message instead of sending it on to other audiences. In this audience, the gatekeepers are the stakeholders and the mangers. Managers hold a position where they need to know more information on how sales will affect employees, customers, and profits, therefore, the information we present must fulfill this need. A gatekeeper also controls whether or not the message gets to the primary audience. The salespeople attending the meeting are the secondary audience. They are responsible for implanting ideas after the gatekeeper approves them. Salespeople are interested in hearing information that will help them to sale more product and give better customer service. The presentation will need to provide this information in order to be useful to the...
Words: 1168 - Pages: 5
...monthly meeting start time was 30 minutes later. How could the misunderstanding have been avoided? The Primary Point of Contact could of told me verbally right after checking the message or left me a note or e-mailed me the message. The role of the sender was supervisor and receiver was worker. What did I learn about the communication process from this activity? Communication can be sent in many different ways. What seemed to be the main causes of the misunderstandings? Not relaying the message to the individual who is attending the meeting. Another misunderstanding I experienced when communicating with someone else at work was a briefing date change. Who was the sender? Supervisor. Who was the receiver? Me. What was the message? Briefing date change. What channel was used to send the message? E-Mail. What was the misunderstanding that occurred? Did not have access to check work e-mail message. How could the misunderstanding have been avoided? Give supervisor an alternate e-mail The role of the sender was supervisor and receiver was worker. What did I learn about the communication process from this activity? Communication occurs at different levels. What seemed to be the main causes of the...
Words: 319 - Pages: 2
...Contents lists available at ScienceDirect Public Relations Review Short communication Issues management and inoculation: Tylenol’s responsible dosing advertising Shari R. Veil ∗ , Michael L. Kent 1 Gaylord College of Journalism and Mass Communication, University of Oklahoma, 395 West Lindsey, Norman, OK 73019, United States a r t i c l e i n f o a b s t r a c t Issues management developed as a long-term process interested in the continued health and success of organizations. This essay presents a contemporary issues management case that uses inoculation and a priori solutions as issues management tactics. The case study involving Johnson & Johnson’s responsible dosing campaign demonstrates that organizations perceived to have a high standard of corporate social responsibility are not above using deceptive tactics to protect their brand. © 2008 Elsevier Inc. All rights reserved. Article history: Received 29 April 2008 Received in revised form 11 July 2008 Accepted 28 August 2008 Keywords: Issues management Corporate social responsibility Inoculation Crisis communication Public relations practitioners increasingly need to serve as ethical counselors to the dominant coalition (Health, 1994) and as the ethical conscience of the organization (Ryan & Martinson, 1983; Wright, 1996). Despite the role of issues management in guiding ethical decision making (Bowen, 2005), some communication campaigns have suspended organizational ethics to manipulate public perception...
Words: 2818 - Pages: 12
