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Communication and Listening

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Communication and Listening

Rebekah Gardner

Teamwork, Collaboration, and Conflict Resolution SOC/110

November 03, 2014
Larry Bohleber

Communication and Listening

How do people communicate? How do they listen? These are some of the questions that I will answer. I will also provide examples of verbal and nonverbal communication as well as explain how knowledge of nonverbal communication can help when communicating with others. I will also analyze my personal results for the Student Listening Inventory and explain what I do well and where I can improve.
How Do People Communicate Communication takes place when two or more people interact with one another. People communicate by using both verbal and nonverbal communication and listening to both verbal and nonverbal communication. Verbal communication involves the use of words and language whereas nonverbal communication focuses on message components other than words to show meaning (Engleberg and Wynn, 2013, p. 125). Some examples of verbal communication are face to face meetings, faxes, emails, and virtual meetings. Some examples of nonverbal communication are tone of voice, physical appearance, and eye contact. Nonverbal cues often give meaning and further insight to verbal communication.
Knowledge of Nonverbal Communication Knowledge of nonverbal communication is essential when trying to generate a message’s true intent. A person may be verbally explaining their position but what else are they doing? Are they crossing their arms or rolling their eyes? These nonverbal cues communicate that the speaker may be frustrated or disinterested. Our reaction to these types of clues plays an important part when actively communicating. If a listener or speaker does not have knowledge of nonverbal communication, messages can often be misunderstood or useful information could…...

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