...Motivation and Organizational Culture Paper May 19, 2012 The role of management in the workplace is a significant part of ensuring the quality of service. The management team should try to help the employees to stay clear from negative issues within the workplace. When issues arise that involve negative issues they should be handled in a professional manner at once so that it does not turn in to something much bigger. The manager’s top responsibility is to ensure that the environment within the workplace is safe and neutral. Other responsibilities for the management team would be to resolve problems as they arise, he or she should not show favoritism, promote effective communication, and help to provide a workplace that is mentally safe for all employees. An effective leader will uphold authority and will have a great affect on others. An effective manager would encourage self-confidence within employees, the will to achieve in the task being done, honesty, and integrity. When the management teams focuses on promoting these positive ethics within the workplace the employees seem to come together as a team with the final result being an effective workplace. Ayame Nakamura, a Japanese immigrant works as a project manager for a pharmaceutical company in California. The management style for this pharmaceutical is confrontational, which interferes with Ayame’s cultural background. People from different cultures are subject to a variety of emotions and actions...
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...The environment within an organization is created by organizational culture, behavior, diversity and communication. Organizational behavior studies the human aspects of behaviors in the workplace by understanding individual and group behavior. Organizational culture guides the behavior of the employees through a set of shared values and beliefs. The cultures of an organization can be broken down into three categories, passive/defensive, constructive, and aggressive/defensive. Maintaining a constructive culture will embrace achievement, and humanistic-encouraging. Diversity is simply the differences in each individual based on race, gender, and ethnicity. The culture can play a part on how well diversity is received. Communication is just as important in an organization as the culture and behavior structure. The absence of communication will create a barrier between employees, hindering creativity, and disrupts the workplace culture. Organizational Behavior Organizational behavior (OB) is “the study of human behavior in organizations” (Schermerhorn, Hunt, Osborn, 2008, p. 5). Organizational behavior is devoted to understanding individual and group behavior, interpersonal processes, and organizational dynamics. The goal of organizational behavior is to improve the performance of an organization and its employees. Understanding organizational behavior can have potential for career success in the changing workplace. As a company, Georgia-Pacific has to study organizational behavior...
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...Mr. Ernesto Saborio Business 600 Final Paper August 27, 2012 By Keith Alston In today's workplace, communication is the key of every aspect of your job. With the increased globalization of workplace settings across most industries, today’s managers need a more precise understanding of intercultural communication in an effective management strategy. It is important that managers proactively engage in communication skills assessment and make necessary adjustments in order to address the current needs of today’s increasingly diverse workforce. When assessing intercultural communication, it is important to have a plan in place and keep these points in mind like knowing your team and doing your homework. While getting to know as many cultures as possible is a noble endeavor, in reality managers are strapped for time like everyone else. If your functional outsourcing group is diverse, or you have recently hired a new group of employees, or your company is reaching out to more overseas investors, then you have a great opportunity to develop more effective intercultural communication skills that will be most applicable to your team. Just as in any group, there are differences among individuals, and understanding general distinctions within a cultural group is important. Do your homework without singling out individuals. One major area is religious beliefs. After honing their own intercultural skills, managers should be able to lead effective training sessions to explain nuances...
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...Techniques that Improve Communications Diversity training is important in today’s workplace. The ability to effectively communicate with employees with different cultural backgrounds is essential to having a successful business. Business organizations integrate diversity training to ensure maximum productivity. In order for diversity training to be effective, different techniques are used. Companies understand the importance of effective communication. Without such communication, it can be a drain on the company and its resources. Researchers have developed several different techniques to assist with achieving the goal of effective communication. The following techniques are recommended: Seek Training: This technique is important especially if an organization is experiencing diversity issues. Diversity issues can be viewed as an opportunity, not a threat (Fine, p 485). Organizations should develop a training program to aid with their efforts. A lot can be learned during diversity training. Researchers suggest training should focus on team building effectiveness. This allows the team the opportunity to bond. The second phase of training should focus on conflict resolution. This will allow management and employees different options when a dispute arises. Learn about your cultural self: This technique is often overlooked in the workplace. One must understand that your culture is not the only culture. Your culture happens to be one of many cultures within the workplace. Co-workers of...
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...generational differences in the workplace of China The past decades have witnessed a dramatic transformation in China. With the development of modern society, the generational differences are becoming growingly deep and complex. Although it is normal that people have diverse personalities and lifestyles, the disparity between generations is quite evident. Working age Chinese fell into two main generations, “a generation being defined as an identifiable group that shares birth years, age, location, and significant life events at critical developmental stages”(Kupperschmidt, 2000, p.65), divided by the year when the reform and opening up was implemented. As an increasing number of young people have graduated from schools and start their careers, concern about the generational difference in the workplace is raised. Since different generation internally share different value and culture, communication problems and interpersonal conflict are almost inevitable, which may result in negative impact in workplace, like inefficiency and low productivity. In this essay, the causes and effects of these problems will be examined before continuing suggesting solutions. The essay will then be concluded by presenting personal opinion on this topic. The first and perhaps most common problem emerges from generational differences in the workplace is communication difficulty. The young generation and old generation both have their unique languages due to different culture background and social environment...
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...Cross-cultural Influences on Workplace Behavior: A culture is defined as, “A way of life of a group of people--the behaviors, beliefs, values, and symbols that they accept, generally without thinking about them, and that are passed along by communication and imitation from one generation to the next”. (Sunniva Heggertveit, 2012). Or It is also defined as, “the values, attitudes, and ways of doing things a person learns during the socialization process in the particular place where they were brought up as a child”. (Paul Ecoggins, 2015) So, the culture has great influence on a particular individual or group behavior. In the age of globalization the world is getting smaller, companies have setup their offices around the world and people also have moved abroad as well. As a result of this, workplace is becoming increasingly cross-culturally integrated. So, the understanding and expertise in cross-cultural communication have become more crucial for executives, business leaders, workplace managers, and standard employees. If they don’t have expertise to understand the difference of the cultures then it would become very difficult for the managers to properly manage the employees and get maximum output from their performances, as the level of communication between them would be very poor because of lesser expertise regarding different cultures. After critically the articles related to the topics I think as an HR practitioner, we need to look at the factors that impact cross-cultural...
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...and Communication: Walt Disney Behavior and Communication: Walt Disney For over nine decades, Walt Disney Company has been known to many across America and around the world. From their very humble beginnings in 1920 to the global corporation they are today, Walt Disney Company has become very successful. The success the organization has is largely due to their commitment to their values and culture. Walt Disney Company has a very strong culture in their organization. They are one of the first companies to develop culture in an organization. According to Disney’s website, “The Walt Disney Company’s values focus on the human element of their business — not only the guests, consumers and audiences, but also their employees and cast and crew members (Disney Workplaces, 2013).” Disney’s culture has six core values. These values are innovation, quality, community, story-telling, optimism, and decency (Disney Workplaces, 2013). Disney has established a culture for their employees that allows them to feel that they are valued as an individual and a vital part of the team (Sparks, 2007). The development of Disney Institute started as a way to train employees of the expectations required to become an employee of Walt Disney Company. Disney Institute was so successful that the same ideas have been taught to various other companies on how to create a good organizational culture (Sparks, 2007). The benefits of this training employees receive supplements the organizations culture (Sparks...
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...------------------------------------------------- WORKPLACE DIVERSITY ------------------------------------------------- (CULTURAL DIVERSITY) SAZIA KHAN SANJA GM410: FOUNDATION OF PROFESSIONAL COMMUNICATION. INSTRUCTION: ROBERT WOODS Keller Graduate School of Management Introduction: The social composition of the world is changing. And the increasing of the globalization demands more interaction with people from diverse cultures religion and background ever before. As a result of that the demography of the world is changing. The word becomes a single market place. Anyone with a cell phone or access to the internet is a potential customer. In today’s global economy traditional barrier are disappear. So being increasing the opportunity as well as competition if the company wants to compete effectively and globally, Todays Companies need to realize that they longer have choice.it is now essential to be knowledgeable about and be able to communicate with people of different nationalities cultures and religions. Corporation realizes that they must embrace that diversity in the workplace brings. What is Work place Diversity Workplace diversity refers to the variety of differences between people in an organization. That means diversity encompasses race, gender, culture, ethnic group, age, personality, cognitive style, tenure, organizational function, education, background and more. Diversity not only involves how people perceive themselves, but how they perceive others...
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...Running head: Teamwork and Cultural Differences 1 Teamwork and Culture Differences Diversity with Sensitivity Argosy University July 29, 2013 Com 105 Teamwork and Cultural Differences 2 Introduction Teamwork involves people working together in groups in order to achieve a goal. Teamwork and effective communication is extremely important when it comes to a business and the success to a company. When working in teams, people are able to share ideas and work together to accomplish more than they could by themselves. However, culture differences and personality differences can often cause a challenge. When working together, a person may not have an understanding of another person’s culture, which can have a negative impact on a business. Since companies are more global today, diversity and multicultural communication has become a crucial part of business success. Teamwork and Team Building Teamwork and team building is vitally important in any multicultural and global society. In today’s day, the workforce is becoming more diverse, meaning that people from different cultures are required to come together to work as a team. Teamwork in the workplace often contributes to success in a company. Teamwork enables people to come together to accomplish tasks faster than finishing projects individually. Also, when cooperating with each other, employees are able to share ideas and responsibilities with one another, which usually reduces...
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...CROSS-CULTURAL COMMUNICATION IN ELECTRONICBASED COMPANIES 1 Bibi Noraini Bt Mohd Yusuf, 2Zurina Bt Zulkifli, 3Intan Maizura Bt Abd Rashid, 4Syahida Bt Kamil, 1,2,3,4 School of Business Innovation and Technopreneurship Universiti Malaysia Perlis 1 bibinoraini@unimap.edu.my, 2Zurina@yahoo.com, 3Intan Maizura@unimap.edu.my, 4syahida@unimap.edu.my, Abstract Rapid growths in economic development and trade globalization have necessitate the number of firms to expand and extend their businesses abroad. A sizeable number of firms have been opening new plants in other countries or hiring their employees from overseas, creating a diversity of workforce. A diversified workforce will create cross-cultural differences leading to cross-cultural communication. This research aims to analyze the barriers of cross-cultural communication in electronic-based companies. The subjects for this study, comprising company operators and middle to top management were randomly selected from electronic-based companies domiciled in Northern Peninsular Malaysia. This study adopted a quantitative approach method, where questionnaires were distributed among 200 employees. Analysis of data compiled was carried out using the SPSS version 20.0 mode. Through an in-depth analysis and application of this study, there is a bigger impact of multinational firm communication in the cross-cultural communication. In addition, the dimensions of national cultures, high and low context communication, language...
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...Communication style at the Vietnamese and American workplace Phạm Thanh Huyền University of Languages and International Studies M.A Thesis: English teaching methodolody, Code: 60 14 10 Supervisor : Phan Thị Vân Quyên, M.A Year of graduation: 2012 Abstract: Facing the fact that more and more Vietnamese and Americans have to work with each other due to the globalization, this study has been carried out to investigate and describe the Vietnamese and American communication style at the workplace. Data were obtained from 30 Vietnamese and 30 Americans who have experience working with foreigners (i.e. Americans and Vietnamese) in different companies. After analyzing and discussing the results of the survey, a number of potential problems experienced by Vietnamese and Americans when communicating were revealed. Based on these barriers, the study provided some concluding remarks of this study. Though the research is in small scale and cannot cover all problems faced by Vietnamese and Americans in intercultural working environment, the author of this study hopes that it will contribute to identifying the problems Vietnamese and Americans may experience and help their communication become easier and more effective. Keywords: Tiếng Anh; Giao tiếp; Giao tiếp nơi công sở Content CHAPTER 1: INTRODUCTION 1.1. Rationale In recent years many researchers in applied linguistics and professionals working for an international company have emphasised the importance of knowledge of different cultures...
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...Organizational Behavior Terminology and Concepts November 7, 2011 MGT/307 Steve Rosales Organizational culture is defined as the actions, values, beliefs which are developed in an organization through a system that guides the behavior of the organization. Organizational culture stabilizes influences developed within the organization. Upon entering an organization, new members encounters the beliefs and values of that organization, which an initial development of values begins through internalization. The mid-focus of the culture definition is the culture must be learned and shared. The sharing and learning starts out with addressing the cognitive process and the individual decision- making and behavior. The members of an organization are influenced by organizational culture through developmental values. Several functions of the organizational culture involve internal integration and external adaption. These functions deal with the outcome of accomplishments and the problems faced within the living and working aspects of the organization. External adaption of an organizational culture deals the goals that has been set in the organization, how to achieve the goals, and the method of dealing with success and failures. Yet the responsibility, goals, and methods have close relations to the organization missions and the contribution views collectively. However, the individual in an organization separates the important external issues, ways to measure the accomplishments...
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...Cross-Cultural Communication The part where we want to focus on this research is how people communicate and do business internationally, how the differences in the culture can impact a negotiation and the business relationship. First is what she calls "cognitive constraints." These are the frames of reference or worldviews that provide a backdrop that all new information is compared to or inserted into. Second are "behavior constraints." Each culture has its own rules about proper behavior, which affect verbal and nonverbal communication. Whether one looks the other person in the eye-or not; whether one says what one means overtly or talks around the issue; how close the people stand to each other when they are talking, all of these and many more are rules of politeness which differ from culture to culture. Ting-Toomey's third factor is "emotional constraints." Different cultures regulate the display of emotion differently. Some cultures get very emotional when they are debating an issue. They yell, they cry, they exhibit their anger, fear, frustration, and other feelings openly. Other cultures try to keep their emotions hidden, exhibiting or sharing only the "rational" or factual aspects of the situation. All of these differences tend to lead to communication problems. If the people involved are not aware of the potential for such problems, they are even more likely to fall victim to them, although it takes more than awareness to overcome these problems and communicate...
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...Derek Speegle February 20, 2015 Intercultural Communication: Speaking Understanding Intercultural communication is very important in today’s workplace. Mastering the complexities of different cultures and socioeconomical statuses will enhance any business venture. To understand one’s buyers is a strategical way to sell more and learn about clients and competitors. There are many ways that different cultures use both verbal and non-verbal interaction. These forms of interacting may seem like someone is saying something one way but through the lenses of a different culture or social group, they may be trying to express something else entirely. Because of this, it is important to strategize on how to use intercultural communication in today’s workplace and even in one’s personal life. Intercultural communication is the process of learning the dialectal of cultural differences and social groups. It is learning to understand that different cultures may talk or act differently and that whether it is for business, personal or just common courtesy it is important to use these tools to help connect with those other people. As it states on the website Wikipedia, different cultures and countries “communicate and perceive the world around them” in different ways and that it is important to “depict differences in communication patterns across different cultures.” For instance, bowing in japan is a sign of respect and honor, and to refuse that honor or not return it could be perceived...
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...everyone is going to get along on a daily basis. There’s going to be conflicts in every environment especially in the workplace. Conflict is a typical phenomenon of people’s relationship in workplace. Conflict is a fact of life. Conflict is hard to define because every situation is different in every different workplace. Conflict is a job not easily handled, and it can be really destructive if not properly taken care of. The Webster’s Dictionary (2001) defines conflict as a battle; clash; or a disagreement of ideas, or interests. In order to resolve the conflict you must do whatever is best in the specific situation. Conflict is a problem that is tough for employees and managers to face. One of the most common specific sources of interpersonal conflict in the workplace is different perceptions among different individuals about their respective work responsibilities and areas of authority. (Blair, 2003) Workplace conflict can be caused by improper communication skills, difference in values or opinions, lack of fairness between race, gender, age, sex, class, education, and ability, different work environment, different cultures and limitations on resources. “Conflict in the workplace occurs when two or more people disagree over issues of organizational substance and / or experience some emotional antagonism with one another.” (Wood et al., 2003, p. 597) Workplace conflict is a conflict that can be caused by many factors. It can cause a great deal of stress for all those involved...
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