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Communication Differences and Strategies
Understanding communication differences and the strategies to prevent conflict because of these differences is important when establishing relationships. According to Christopher (2008), “men and women have differing frameworks for how they view the world” (p. 1). The following presentation will provide information on types of verbal and nonverbal communication and how communication differs among men and women. Information on some common miscommunications and examples are also included in the presentation. The presentation includes a description of a situation that occurred that involved sexual harassment in the workplace, and recommendations for strategies to prevent this type of hostile conflict in the workplace.
Types of Verbal and Nonverbal Communication People communicate verbally and nonverbally. Verbal communication is the exchange of words, for example, face-to-face, by telephone, or via technologies, such as a computer (Engleberg & Wynn, 2011).The language used is also important when communicating verbally. Language refers to the individuals’ ability to express his or her ideas and influence the listener (Engleberg & Wynn, 2011). The content and tone of a verbal message is an indication of the type of relationship between two individuals (Ivy & Backlund, 2008). For example, a simple “hello” to someone in a warm tone of voice conveys a sense of friendship and familiarity, whereas a hollow, perfunctory tone may indicate a more formal and impersonal relationship (Ivy & Backlund, 2008, p. 167). Nonverbal communication refers to the ability of an individual to express his or herself in addition to spoken words (Engleberg & Wynn, 2011). Examples of nonverbal communication include tone of voice, body posture, facial expressions, and eye contact (Engleberg & Wynn, 2011). Nonverbal communication is considered to be more

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