...HCS 325 (Health Care Management) Complete Course https://hwguiders.com/downloads/hcs-325-health-care-management-complete-course/ HCS 325 Week 1 HCS 325 Week 1 Individual Roles and Functions Paper HCS 324 Week 2 HCS 325 Week 2 Individual Effective Communication Paper HCS 325 Week 2 Team Organizational Structure Presentation Audience and Action Plan Part I HCS 325 Week 3 HCS 325 Week 3 Individual Importance of Teams HCS 325 Week 3 Team Organizational Structure Presentation Communication Methods HCS 325 Week 3 Team Organizational Structure Presentation Formal Bibliography HCS 325 Week 4 HCS 325 Week 4 Individual Motivational Methods Paper HCS 325 Week 4 Team Organizational Structure Presentation Action Plan, Part II HCS 325 Week 5 HCS 325 Week 5 Team Organizational Structure Presentation HCS 325 (Health Care Management) Complete Course https://hwguiders.com/downloads/hcs-325-health-care-management-complete-course/ HCS 325 Week 1 HCS 325 Week 1 Individual Roles and Functions Paper HCS 324 Week 2 HCS 325 Week 2 Individual Effective Communication Paper HCS 325 Week 2 Team Organizational Structure Presentation Audience and Action Plan Part I HCS 325 Week 3 HCS 325 Week 3 Individual Importance of Teams HCS 325 Week 3 Team Organizational Structure Presentation Communication Methods HCS 325 Week 3 Team Organizational Structure Presentation Formal Bibliography HCS 325 Week 4 ...
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...Personal and Professional Health Care Communication Katherine Halpin, RN, CNOR HCS/350 July, 29, 2013 Tracy Andrews Personal and Professional Health Care Communication Communication, according to The Free Dictionary, is “the exchange of thoughts, messages, or information, as by speech, signals, writing or behaviors.” “The scope of health communication includes disease prevention, health promotion, health care policy, and the business of health care as well as enhancement of the quality of life and health within the community.” (Healthy People, 2010). In the development and maintenance of personal and professional relationships, communication is vital. Communication can be verbal or nonverbal. Body language and facial expressions can be powerful communication tools. For healthcare personal effective communication is necessary in providing the best care for the patient and enhances the ability to make informed decisions. Effective communication can enhance patients’ outcomes and the collaboration between various health care team members. Communication takes place between the patient, their family, doctors, nurses, PT’s, PCT’s and ancillary staff. For the health care team to receive and deliver the correct information, the data collected must be accurate, up to date and pertinent. Research evidence indicates there are strong relationships between a healthcare team member’s communication skills and a patient’s capacity to follow through with medical recommendations,...
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...Communication is an important aspect in our lives and an even more important aspect in the lives of people who play the roles of leaders. “Communication effectiveness involves the ability to transmit and receive information with a high probability that the accurate message is sent from sender to receiver” Hughes, Ginnnett, & Curphy (2002) (p. 430).We often see articles or books expounding on leadership traits or skills that a leader should possess. Among these traits and qualities, communication is almost always one of the most commonly listed ones. This comes as no surprise since we now know that researchers and professors in the leadership field have come to recognize being able to communicate as a crucial skill that leaders have to grasp before they can become an effective leader. However, becoming a good communicator requires one to know the basis behind what effective communication means. Communication is the "exchange of information, ideas, or feelings." As such, it is a process that happens during every minute and second of our life, even though we might not notice it. Communication is an important part and concern in many organizations. With many organizations having such a diverse workforce communicating has an impact on how well employees, patient and family members interact together. Many communication issues arise due to the fact that there are many employees from different cultures and different genders. These issues have an impact on how effectively tasks...
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...Effective Communication Monsunmola Adeyemi HCS/325 Rona F. Payne May 7, 2012 Effective Communication Communication is the process of sharing information, thoughts, and feelings between people through speaking, writing, or body language (livestrong.com). Communication becomes effective when that transmitted information is understood by the person receiving it. The goals of effective communication include creating a common perception, changing behaviors and acquiring information (livestrong.com). In healthcare organizations where it is always busy, effective communication is essential to the success of the organization. Communication promotes knowledge in healthcare organizations and it is necessary for the organization to thrive in this fast paced environment. On a daily basis there is communication with doctors, nurses, medical staff, co-workers, patients, and customers. In this paper I will discuss ways which organizations can share knowledge and involve its employees in formulating solutions to the problems. I will also discuss effective/ineffective techniques for sharing information and ideas, how might these techniques be applied or modified in a healthcare work environment, and how technology can impact this process. Ways Organizations Can Share Knowledge One way health care organizations can share knowledge and/or information is through teams. The intention of a team-based approach is to break down functional chimneys, increase information sharing, and...
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...how a health care process might be updated, streamlined, or implemented in a health care organization. Select and complete one of the following assignments: Option 1: Microsoft® PowerPoint® Presentation Option 2: Brochure Option 3: Video Presentation Option 1: Microsoft® PowerPoint® Presentation Use the organization, process, and audience you selected in Week Two from the following lists to complete this assignment option: • Health care processes to be updated, streamlined, or implemented o Electronic medical records o Communicating new policies and procedures o Creating work schedules o Community plan for emergency preparedness o New human resources system o A process of your choice, approved by the instructor • Organization in which the process will be updated, streamlined, or implemented: o Long-term care o Emergency management o Health management o An organization of your choice, approved by the instructor Prepare a 15- to 20-slide Microsoft® PowerPoint® presentation, including title and reference slides, on this health care process. Address the following points in your presentation: • How this health care communication process might be updated, streamlined, or implemented • What team structures, functions, goals, obstacles, and communication will be used in the selected process • How to integrate teams, planning, and training to provide a successful outcome of the selected process • Recommendations on how the team might effectively...
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...Effective Communication Estellena Bell HCS/325 October 10, 2011 Dr. Lisa Spencer Effective Communication Communicating effectively is important for any health care organization. Communication among staff is vital, without communication medical errors may occur and patients may be at risk. In fact, the Joint Commission cites communication failures as the root cause for medication errors, delays in treatment, and wrong-site surgeries. Lack of communication is also the second root cause of operative and post-operative events and fatal falls as cited by the Joint Commission from 1995 to 2004 (O’Daniel and Rosenstein, n.d.). Communication is important not only for the staff but also for the patients within a health care facility. Patients rely on the staff for quality medical care while in any medical facility. This paper will further elaborate on techniques most effective for sharing information and ideas, ineffective techniques, how these techniques are applied or modified in health care environment. In addition, elaborate on how technology can impact this process. The most effective technique for sharing important information is through a team collaboration approach and feedback. For example, I am a caregiver to a young adult female who relies on me for assisting her with eating, showering, and feeding. My client goes to an adult day health center daily so communicating with the workers at the program is important. Providing quality care for my client is important...
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...Communication Effective patient centered care is maintained through effective communication. Communication is imperative in the healthcare field, and without it healthcare would be deadly disorganized. Both nurses and providers need to be able to interact with each other professionally, as well as thoroughly with the patients. Communication between patients and healthcare providers Communication is one important key quality in healthcare. “Verbal communication consists of the spoken word and requires functional physiologic and cognitive mechanisms that produce, recognize, and receive speech” (Hood, 2014, p.82). When communication is in effect, positive outcomes come about. When patients communicate their needs to the nurses, this initiates the beginning of every test and procedure the patient will have to endure. When information is passed on from the patent to the nurse, the nurse should restate what has been said. “Validation of meanings is essential to achieving any therapeutic goals in helping relationships” (Hood, 2014, p.82). Restating what the patient has said will not only put them at ease for no misunderstandings, but will let the patient recognize that they are being actively heard. When this ease occurs patients become more susceptible to getting test and procedures done because trust is being formed. With effective communication the nurse builds a positive helping relationship between them and the patient. “Helping relationships are those in which...
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...| | | | Developing Effective Communication in Health and Social Care | | | Shelby Warne| BTEC Level 3 Health and Social Care| BO3 CYANShelby Warne| BTEC Level 3 Health and Social Care| BO3 CYAN | | Table of ContentsContexts of Communication 1Forms of communication 2Verbal Communication Skills 3Non-verbal communication 4Theories of Communication 5Theories of Communication 6Assessing the role of effective communication 7Assessing the role of effective communication 8References 9 | | | ReferencesWalsh, M. and Olayiwola, E. (2011). BTEC national. London: Collins Education.Moonie, N. (2010). BTEC Level 3 national health and social care. London: Edexcel.Mitchell, S. (2015). [image] Available at: http://designwebkit.com/web-design-tips/how-physician-website-build-relationship-with-patients/ [Accessed 29 Oct. 2015].Anon, (2015). [image] Available at: http://katiecommunication.blogspot.co.uk/2011/09/communication-topics_08.html [Accessed 28 Oct. 2015].Team of doctors having video conference meeting in hospital. (2015). [image] Available at: http://www.dreamstime.com/stock-photo-doctors-having-video-conference-meeting-hospital-team-image44595386 [Accessed 29 Oct. 2015].Freshwater UK, (2015). [image] Available at: http://www.freshwatercreative-uk.com/news [Accessed 29 Oct. 2015].Reed Business Information Ltd, (2015). [image] Available at: http://www.communitycare.co.uk/2012/07/26/how-social-care-staff-can-improve-their-communication/ [Accessed 29 Oct. 2015].Watson, J...
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...| | | | | Developing Effective Communication in Health and Social Care | | | | | Table of ContentsContexts of Communication 1Forms of communication 2Verbal Communication Skills 3Non-verbal communication 4Theories of Communication 5Theories of Communication 6Assessing the role of effective communication 7Assessing the role of effective communication 8References 9 | | | ReferencesWalsh, M. and Olayiwola, E. (2011). BTEC national. London: Collins Education.Moonie, N. (2010). BTEC Level 3 national health and social care. London: Edexcel.Mitchell, S. (2015). [image] Available at: http://designwebkit.com/web-design-tips/how-physician-website-build-relationship-with-patients/ [Accessed 29 Oct. 2015].Anon, (2015). [image] Available at: http://katiecommunication.blogspot.co.uk/2011/09/communication-topics_08.html [Accessed 28 Oct. 2015].Team of doctors having video conference meeting in hospital. (2015). [image] Available at: http://www.dreamstime.com/stock-photo-doctors-having-video-conference-meeting-hospital-team-image44595386 [Accessed 29 Oct. 2015].Freshwater UK, (2015). [image] Available at: http://www.freshwatercreative-uk.com/news [Accessed 29 Oct. 2015].Reed Business Information Ltd, (2015). [image] Available at: http://www.communitycare.co.uk/2012/07/26/how-social-care-staff-can-improve-their-communication/ [Accessed 29 Oct. 2015].Watson, J. (2015). Dr Ellis said the method of communicating allows for “meaningful interactions”.. [image] Available at: http://www...
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...Effective Communication Name Class School Name “In any organization large or small depends on the hard work of its employees to be successful” (Effective Communication Paper). “While we spend a lot of time and effort on the skills we need to do our job, such as accounting and finance skills, marketing skills, strategic development skills, improving communication at work requires strong interactive communication skills – and we don’t seem to put as much effort into these as we should to be effective” (Wilhelm). “With communication, employees can coordinate their efforts with other employees and managers to make their hard work seem almost effortless” (Effective Communication Paper). Today, it seems the reason that a company fails is because communication is no existent. “If the staff has not been made aware that there is a goal to attain, they certainly cannot contribute to accomplishing it.” (Effective Communication Paper). I am currently not employed, but I used to work for a tea lounge and spa. At my organization I was the manager and so I had a huge responsibility to uphold. There are many techniques that were effective for sharing ideas and information. In our spa and lounge we had a bulletin board that was out for the public so they could read our new or upcoming promotions. Also we they are able to place flyers for everyone else to view. We also had one just for the staff to make suggestions or post concerns anonymously. Sometimes the staff was nervous to directly...
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...to Communicate with Patients, Families and Physicians Communication is a key element for nurses to interact effectively with patients, family members and the healthcare team. To participate effectively in all these relationships, nurses most understand the structure and functions of communication (Hood, 2014). According to Hood (2014), “Communication is an essential element of helping others. Mutual goals cannot be defined or achieved without effective communication.” With effective communication; respect and patient satisfaction will be the positive outcome. The two types of communication that will be discussed will be communicating with family members and communicating with the health care team. Learning the skills of communication through work experience and reading evidence based articles will help the future nurses to succeed in proper communication. Communicating with patients and family members Communication is an essential part of quality care within all areas of health care especially at the bedside. Bedside nurses provide not only physical care to their patients but also informational and emotional support to patients and their family members (Milic, Puntillo, Turner, Joseph, Peters, Ryan, Anderson, 2015). Through communication during nurse-client interactions, the nurse hopes to enable the client to acknowledge the importance of and live a healthy lifestyle (Hood, 2014). Verbal Communication Nurses must be aware of their body language, eye contact...
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...Chapter 33. Professional Communication and Team Collaboration Michelle O’Daniel, Alan H. Rosenstein Background In today’s health care system, delivery processes involve numerous interfaces and patient handoffs among multiple health care practitioners with varying levels of educational and occupational training. During the course of a 4-day hospital stay, a patient may interact with 50 different employees, including physicians, nurses, technicians, and others. Effective clinical practice thus involves many instances where critical information must be accurately communicated. Team collaboration is essential. When health care professionals are not communicating effectively, patient safety is at risk for several reasons: lack of critical information, misinterpretation of information, unclear orders over the telephone, and overlooked changes in status.1 Lack of communication creates situations where medical errors can occur. These errors have the potential to cause severe injury or unexpected patient death. Medical errors, especially those caused by a failure to communicate, are a pervasive problem in today’s health care organizations. According to the Joint Commission (formerly the Joint Commission on Accreditation of Healthcare Organizations, JCHAO), if medical errors appeared on the National Center for Health Statistic’s list of the top 10 causes of death in the United States, they would rank number 5—ahead of accidents, diabetes, and Alzheimer’s disease, as well as AIDS, breast...
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... |Health Care Management | Copyright © 2012, 2010 by University of Phoenix. All rights reserved. Course Description The course explores fundamental concepts of management theory as applied to health care. Students will examine the organizational structure of the health care delivery system and administrative processes such as planning, problem solving, decision making, and quality productivity improvement. Emphasis will also be placed on the major issues and problem areas confronting health service administrators. Policies Faculty and students will be held responsible for understanding and adhering to all policies contained within the following two documents: • University policies: You must be logged into the student website to view this document. • Instructor policies: This document is posted in the Course Materials forum. University policies are subject to change. Be sure to read the policies at the beginning of each class. Policies may be slightly different depending on the modality in which you attend class. If you have recently changed modalities, read the policies governing your current class modality. Course Materials Lombardi, D. N., & Schermerhorn, J. R. (2007). Health care management: Tools and techniques for managing in a health care environment. Hoboken,...
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...Assessment task one This essay is about communication in health care system and illustrates about the belief of inter-professional practice, the roles and responsibilities of healthcare team members and the importance of inter professional communication in health care. Firstly, inter-professional practice has been discussed along with its significance for quality health outcomes. This is followed by the roles and responsibilities of a healthcare team member, which in this essay is a nurse. Lastly, the utilization of inter-professional communication has been described. Inter-professional practice in a healthcare setting refers to the relationship shared by the health professionals to get outcomes in the best interest of their patient as explained by my teacher. To provide a safe, caring and effective patient care the communication between health care members should also be effective and for this it is essential for them to understand communication concepts and techniques like, attending listening and probing (Berman, Kozier & Erb, 2012). The basic reason behind most of the medication errors, adverse reactions and near misses is due to inadequate communication between different health professionals be it oral or written, also the conclusion of many health care quality improvement investigations state that there is a lack of Inter-professional communication and hence suggest to improve it (Berman, Kozier & Erb, 2012). This collaboration between the professionals forms an...
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...Effective Communication Techniques HCS/325 Health Care Management January 16, 2012 Effective Communication Techniques Effective Communication is the tool that should be used within a health care facility and is an important tool that can determine the success of any health care facility. Effective communication is important to the staff and to the patients as well. Patients depend on the look to staff to help them understand or answer their questions regarding their medical care. If there is no communication or if there is ineffective communication the facility will fail to meet the needs of the patient. This paper will review the techniques of effective and ineffective communication and the impact these techniques will present to any health care facility. There are many forms of communication in a health care organization that have been most effective for sharing information and ideas among employees. The first form of communication that is an effective is to have a daily meeting at the end of each workday. The meeting should be no shorter than five minutes and no longer than an hour. The purpose of the meeting is to let each employee talk and express his or her feelings or any problems that may have risen throughout the work day. Another form of communication that is an excellent technique to use is just a simple dry erase board that hangs in an office. The employees can use the board by writing down problems that they may encounter throughout their...
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