...Effective Communication HCS 325 Effective Communication Within a health care organization, communication is encouraged for better understanding and is essential for success. Effective communication is vital between staff and the patients, as the patients look to the staff for their medical care. If communication is lacking in one area, errors ensue, and the health of the patient is potentially put in jeopardy. A health care facility shares its knowledge through communication. The techniques in which the organization shares that knowledge can be either effective or ineffective. According to Lombardi and Schermerhorn, (2007), “the organization structure is the system of tasks, workflow, reporting relationships, and communication channels that link the diverse parts of an organization.” (page 54). Effective techniques in sharing important information and knowledge includes the organization structure. A functional structure is vital to a health care organization so that groups within the facility can communicate their knowledge with other staff members or departments within the facility. Functional organizations are traditional business hierarchies in which tasks are grouped by functional area. By developing a formal structure, an organization can achieve outstanding results such as successful dissemination of information among departments, delegation of duties, and outstanding patient care. The health care facility where I work uses a combination of a functional organization...
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...Communication Channels Communication Channels Communication channels are very important, and it is also beneficial to understand that the channels have different strengths and weaknesses. Communication can be split into two different parts, which consist of the message itself along with the content it contains, and the use of channel to submit the information. The channels of communication could consist of but are not limited to, an e-mail, a letter, or speaking with someone in person. It is not uncommon for communication to go wrong because someone chose the wrong channel, or the inappropriate content. Most of the time communication errors create short-term problems that if not corrected or given the proper acknowledgement can become long-term problems. In the health care field communication channels are used on many levels, and are not limited just to one particular type of facility. Communication Channels in Organizations Many uses of communication channels in a hospital need to function properly to provide efficient quality services. Steve Kelsey describes how communication is important in health care with “Effective access and communication, particularly the movement of information...
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...Summary HCS/451 Health Care Quality Management and Outcomes Analysis Quality Management Quality management is a systematic and continuous process that organizations use to deliver products and services that meet or exceed customer expectations. Quality management in healthcare has evolved over the years to address increased demands from consumers related to the quality of care and services, as well as to address problems in patients’ outcomes. The medical field tends to use quality management to focus on patient and staff safety, reducing medical errors, and avoiding or decreasing morbidity and mortality rates. In order to improve the quality of a facility requires the entire facility to be in consensus about what the definition of quality means, who is responsible for it, and how the employees in the facility should communicate with one another about any quality issues that may arise. Quality management requires top management commitment and a flow down through all other employees of the organization. It is a planned, organized, and systematic approach to the improvement, monitoring, and analysis of an organization’s performance. Purpose The purpose of quality management is to help organizations improve their performance by eliminating poor quality of service rather than by trying to fix the results after the service has already been given. Quality management allows an organization to continually improve the quality of patient care and services provided...
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...Healthcare Communication HCS/350 June 2nd, 2014 Healthcare Communication “In general, health communication is concerned with the application of communication concepts and theories to transactions that occur among individuals on health related issues” (Northouse & Northouse, 1998, p. 3). Because most health care providers in a given setting share the same patients it is essential for better continuity of care to maintain and practice an open communication among all disciplines. With better multidisciplinary communication, there is better integration of all the aspects of the patient’s health care needs, which are achieved effectively and efficiently. Healthcare communication is fundamentally the pillar of a healthcare facility. It helps to coordinate and manage patient care. An absence of communication among health care providers will create an unsafe environment for all patients. Care would be sporadic and chaotic with no sense of direction and the outcome will be detrimental to the health of the patient and unnecessary financially stressful, thus placing great relevancy on both effective personal and professional healthcare communications. The importance of these issues will be discussed, as well, as the outcome of a lack of communication. Relevancy of Effective Personal Healthcare Communication with other health care professionals, clients, patients. Effective personal healthcare communication is vital between healthcare professionals, clients and patients...
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...Communication Opinion To be an effective communicator it is necessary to understand communication is about not only providing information, but also the sharing of ideas, and feelings, but also the ability to receive feedback. Communication allows individuals and groups to share their thoughts, ideas, and feelings about the subject manner. The basic elements of communication are feedback, the message or subject, the sender and the receiver of the information/subject. An effective communicator provides clarity while speaking to avoid misunderstanding; this is especially true when speaking in a health care setting. The speaker must ensure that the receiver’s interpretation is correct, while simultaneously observing the receiver, and interpreting their reaction to the information presented. This exchange of verbal and non-verbal interactions are two people communicating or in a group their thoughts, ideas, and feedback. Each understanding the other’s feelings, exchange of feelings, and discussion and mutual understanding of each other, and the subject matter (Du Pre, 2005). Health care professionals need to master the art of public speaking, interpersonal and business relationships. When speaking with patients, it is very important that the patient feel comfortable to communicate their fears, or lack of understanding of what the health care professional has presented to them. How health care professionals communicate information to patients is key to establish trust between doctor...
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...Relationships Communication in health care is crucial for success in any health care based institution. Collaborate communication within health care professionals is more effective than an individual. Collaboration in health care is defined as health care professionals assuming complementary roles and cooperatively working together, sharing responsibility for problem-solving and making decisions to formulate and carry out plans for patient care (Agency for Healthcare Research and Quality, 2008). Collaboration amongst physicians, nurses, and other health care professionals increases team members’ attentiveness of each other’s type of knowledge and skills, leading to continued improvement in decision making (Agency for Healthcare Research and Quality, 2008). Effective teams are distinguished by respect, trust, and collaboration. It can lead to better outcomes and benefit organizations in a positive way. Definition of communication in health care is a process which enables interdependence between associates of a healthcare entity or group (Northouse & Northouse, 1998). In health communication, the focus is on specific health related transactions and factors that influence these connections (Northouse & Northouse, 1998). It is imperative for effective communication to take place amongst health care professionals within the organization. It offers an opportunity for accomplishing the objectives of the health care institution. Communication plays a vital role in...
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...Effective Communication Krystal Way HCS/325 February 17, 2015 Professor Vrignia DuVall Effective Communication Communication is the cornerstone of a successful health care facility. Effective communication is about more than just exchanging information; it is also about understanding the emotion behind the information (Robinson, Segal, & Segal, 2014). A facility with leaders who understand the need to communicate with not only their supervisors but also the staff they supervise will prove to be a facility with many successes. Communication is imperative to efficient functioning in every part of a healthcare organization whether it is the administrative staff, the mid-level management or the CEO and president of the company. Because a busy healthcare organization is comprised of a variety of products and services that make the organization effective in providing safe operations, effective communication is an important consideration that is influenced by organizational structure (Lombardi, 2007). There are two types of structures in health care organizations: formal and informal, both of which have different types of communication. In general, smaller health care organizations will have a more informal method of communication while a larger health care organization will have a more formal communication method (Lombardi, 2007). The most recent health care facility I worked for was a smaller facility, so there was more of an informal method of communication used. The...
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...communication Opinion Paper Communication is part of our everyday lives and without effective communication our lives would be very different. Communication is not always verbal; it can be nonverbal by using body language or it can be in the written form of communication. Effective communication also plays a major role in the health care industry. Without effective communication in health care it could affect how a patient is treated and how they understand their health care issues. Effective communication has many elements but the most important elements of communication are the sender, the message, channel, feedback and the receiver (Du Pre, 2005). For individuals effective health communication can help awareness of health risks, health solutions and also provide motivation and skills needed to reduce these risks. Good health communication between the provider (who is the sender of the message) and the patient (receiver of the message) can affect the outcome of one’s visit and can also determine how the receiver perceives the care that was given to them. Health care communication is shaped by many influences including personal goals, skills, cultural orientation, situational factors and consideration of people’s feelings (Du Pre, 2005). Health care communication is a huge factor in the health care workplace because it gives knowledge to the health care organization plus it helps the organization survive. Effective communication is important to not only the health...
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...Roles and Functions of a Health Care Manager Health care managers have many roles and responsibilities in health care facilities today. One of the most important roles of a health care manager is making sure the facility can run smoothly. Making sure a facility operates smoothly includes many tasks that provide one outcome, a productive and efficient facility. The health care manager takes on many roles and responsibilities including organization, planning, and controlling resources (Lombardi, Schermerhorn, &Kramer, 2007). Leading and influencing others is also very important as a role of a health care manager (Lombardi, Schermerhorn, &Kramer, 2007). No matter what type of health care facility a manager is responsible for there are many roles that carry over in to each facility such as caring for personnel, making schedules, keeping structure within an environment, regulating care, and managing finances or facilities (Writing, 2011). Managers within a health care facility tackle many roles on a daily basis. Caring for personnel can be made easier if the health care manager has an open communication line with all departments. Having inner communication in a facility can help to improve overall moral which will improve the overall quality of care provided to the patients who visit the facility. Keeping up with structure and scheduling within a facility is also a daily operation of a health care manager. I think that I would most love to walk away from this class after...
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...Health Care Communication Methods HCS / 320 To successfully manage a local nursing home, one requires ample amounts of time investment and patience towards the residing members and employees. The staff must be given extensive training to understand state law, HIPAA regulations, along with the organization’s protocol and procedures in order to deliver the best quality of medical care. Still, there are many unavoidable changes and revolutions that will take place within health care organizations which will push for unpredicted deliberation and strategic implementations of a “plan B”. In such a situation, health care management must make selections based on effectiveness, while still keeping in consideration the various factors which make up the health care organization. With the preceding noted, we will explore a scenario which calls for unforeseen critical thinking and application. (Cheesebro, T., O’Connor, L., & Rios, F. (2010).) Recently, a development regarding a nursing facility is required to relocate a number of their patients to safe and clean housing due to being bought over by a national corporation. With the new purchaser in office, new policies have taken effect leaving a percentage of the residents displaced and with no nearby relatives to assist them. As a responsible head administrator, one must adhere to state regulations while still pursuing quality alternative measures for the individuals in need. In addition to the lack of housing resources, these patients...
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...merging facilities to exist as one. The new organization mission and vision must be defined and communicated. There will also be a need to redesign and redirect nuisances, task, and job performance measures. The merger between Health care Facility A and Health Care Facility B was initiated six months ago. The merger created the Open Health Care Facility. This facility was forced to eliminate jobs because of duplicate positions and job responsibilities. Each health care facility contributed their own area experts in all fields and to align the staff with the budget allocations, staffing was reduced tremendously. There have been changes in the organizational structure, changes and enhancements in processes and production, and changes in the quantity of staff members. The newly structured administration sees a need for a redesign of patient care delivery because of all the changes and enhancements implemented. A suggestion was made to use the universal worker concept. Consider the words universal worker in a health care facility. This could mean that one person is capable of doing all task in every position and department. Can you say “burn out”? Burn out of employees could be one reason why the universal worker model often failed in other organizations. This paper will address an effective method of job redesign, why universal workers will not be effective, and what other work processes and performances must be considered when electing to redesign patient care delivery...
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...Health Care Communication Methods Effective communication is essential to providing quality care to the patients of any health care organization. The quality of care patients receive dictates the level of satisfaction a patient feels about his or her well-being (du Pre, 2005). As the administrator of a long-term care facility, meeting the needs of all patients is essential to the success of the facility. The communication channels the organization chooses to use internally as well as with other health care organizations influences patient satisfaction (du Pre, 2005). The form of communication the administrator takes to inform patients about changes within the facility must align with HIPAA regulations while ensuring the patient’s quality of care is not neglected. Administrators of long-term care facilities use many forms of communication within their own internal organization as well as with other health care organizations. The form of communication implemented depends on the content of the message and the receiver of the message. In addition, many factors can influence how a person delivers the message as well as how patients receives and understands a message. These factors can include things such as the patient’s gender, age, cultural influences, disabilities, or socioeconomic status (SES) (Jucks & Bromme, 2007). The administrator must recognize these factors and use a communication style to accommodate these factors and determine how the message will affect the patient’s...
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...2. Within boundaryless organizations context, teamwork, and communication replace formal lines of authority” (Lombardi & Schermerhorn, 2007, p. 64). Effective communication is the most important aspects of any organization. Without effective communication an organization can be unsuccessful and fail. Some communication obstacles caregivers face on a day-to-day basis are working with Alzheimer’s, dementia, and mentally challenged residents. Our caregivers are taught to speak clearly, slowly, and use the correct tone and volume, making sure to give the resident full attention, use effective nonverbal signals, use appropriate behavior and show the resident that they care and are listening. One way to share information and ideas is by working in teams. “A team is a small group of people with complementary skills, who work together to achieve a shared purpose and who hold themselves mutually accountable for its accomplishment” (Lombardi & Schermerhorn, 2007, p. 76). Putting teams together is a very effective way to organize any health care organization. Effective teams are made up of motivated, driven, achievement-oriented, and supported individuals. Teams transform resource, inputs people and ideas into product, and outputs a finished goal or service. An effective team is one that achieves and maintains levels of both task performance and member satisfaction and retains its viability for future action (Schermerhorn, 2007). In order to be an effective manager...
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...communicator? Communication is the sending and receiving of messages from one person to another professionally or personally, whether it is verbal or non-verbal communication. Communication is used to tell one person what the other person has to share with him or her, and sometimes it is through email, phone, verbally, or non-verbally through body gestures and body language. What is effective communication? Why is quality interpersonal communication important, particularly in the health care industry? Effective communication extends the concept to require that transmitted content is received and understood by someone in the way it was intended. The goals of effective communication include creating a common perception, changing behaviors and acquiring information (Brown, 2011). In the information age, we have to send, receive, and process huge numbers of messages every day and with effective communication it is more than just exchanging information. Effective communication requires you to also understand the emotion behind the information. Why is the person sending the message? What is the reason behind the message? It can improve relationships at home, work, and in social situations by deepening your connections to others and improving teamwork, decision-making, caring, and problem solving. It enables you to communicate even negative or difficult messages without creating conflict or destroying trust. Trust is one thing that should not be broken due to the lack of communication skills...
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...Communication Channels The communication process begins with a sender sending a message to the receiver through different channels available for use. Companies have numerous ways of communicating with both its internal and external customers. External communication in a facility can include media, advertising, and marketing. Each organization has its own way of communicating, either formal or non-formal. According to DuPre`, “In each case, communication has become a valuable means of establishing and pursuing important goals,” (p.71). External Channels External Channels allow a company to communicate with an individual with writing words instead of spoken words. For the external communication, a company has their own web page that allows them to access information and locate covered providers in their area. Certain organizations may also have a contact center that people can call and help with ever they need. With the new social media, customers may have the advantage to chat or Skype with representatives from different companies. E-mail is become a great source for companies to respond to customers faster and easier and communicating with employees without causing a disturbance. Many companies really have tried to find as many different ways it can to help our external customers and their needs. Internal Channels People adjust to doing business over the computer, but communicating internally is the best method to get the idea across clearly. For internal customers, using...
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