...Computing Rob Kling Editor The Impact of Office Automation on the Organization: Some Implications for Research and Practice M a r g r e t h e H. O l s o n a n d H e n r y C. L u c a s Jr. New York University Computer technology has recently been applied to the automation of office tasks and procedures. Much of the technology is aimed not at improving the efficiency of current office procedures, but at altering the nature of office work altogether. The development of automated office systems raises a number of issues for the organization. How will this technology be received by organization members? How will it affect the definition of traditional office work? What will be its impact on individuals, work groups, and the structure of the organization? This paper presents a descriptive model and propositions concerning the potential impacts of office automation on the organization and it stresses the need, when implementing automated office systems, to take a broad perspective of their potential positive and negative effects on the organization. The need for further research examining the potential effects of office automation is emphasized. CR Categories and Subject Descriptors: J. 1 [Administrative Data Processing]--business; K.4.3 [Computers and Society]: Organizational Impacts General Terms: Experimentation, Management, Theory, Human Factors Additional Key Words and Phrases: office automation, automated office systems, impact on organizations, electronic...
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...SCHOOL BASED ASSESSMENT (S.B.A) OFFICE ADMINISTRATION TOPIC: COMMUNICATION AND OPERATIONS, DESPATCH AND TRANSPORT SERVICES (2014) TITLE: Communication between the Operations Office and the Other Departments within Banks DIH and Edward B. Beharry. Name of Candidate: Khajal Parasnath Candidate Number: Centre Name: Queen’s College Centre Number: 090041 Territory: Guyana Name of Teacher: Mr. Bernard Table of Contents Content Page Number Criteria One (1) - Presentation * Title of Project 4 * Aims of Project 5 * Functions of the Departments in both Banks DIH and Edward B. Beharry 6 Criteria Two (2) - Gathering of Data * Methodology 9 * Five Questions Asked of Personnel from the Firms 14 * Schedule of Activities 15 * Regulations and Policies Governing the Firms 17 Criteria Three (3) – Presentation * Report 19 * Impact of Office Equipment 22 Bibliography 23 CRITERIA ONE (1) - PRESENTATION TITLE OF PROJECT: Communication between the Operations Office and the Other Departments within Banks DIH and Edward B. Beharry AIMS OF PROJECT Based on the topic of “Communications and Operations, Despatch and Transport Services”, an investigation was carried out in two (2) firms; namely Banks DIH and Edward B. Beharry. The intentions of the project were to: * Identify the types of communication used between the Operations Office and Other Departments within...
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...e A set of communication media with thei:- corresponding communications, such as a filled-in fonn, a phone call, a copy of an order, or a file system query for organizing and processing information. e A gigantic database with users accessing and manipulating data. An automated office information system (0 IS) attempts to perform the functions of the ordinary office by means of a computer system. Automation in the office particl~larly aids the office worker in document preparation, information management and decision making. Such systems may be as modest as a group of independent word processors, or as complex as a distributed set of large, communicating computers. Within in this spectrum is a central computer with several interactive terminals, or a set of small interconnected computers. In either system the office worker would use a work station to perform his work, and that work station would be capable of electronically communicating with other work stations. In this paper we distinguish office information systems from data processing systems both by the autonomy of the system's parts, and by function. A data processing system is used to im A set of activities resulting from requests for service, each with a specific precedence. Each activity requires a supporting file system. e/\ set of people "executing their procedures" ("carrying out tasks"), communicating with and referencing a supporting file system. e A set of communication media with...
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...and Management Communication Issues Megan Weber MAN-373-OL011 Final Project College ID: 0541231 Email: megan.weber@students.tesc.edu Phone Number: (240) 357-4939 Abstract This case study analyzes the internal and management communication at Vair Corporation in order to demonstrate knowledge of professional managerial communication techniques. The study answers the following three questions: 1. How does the management’s communication of departmental procedures contribute to the communication environment? 2. What conflict strategy is Vair Corporation currently using? 3. What communication techniques are currently contributing the poor communication environment? These questions are answered via an analysis of the organization using John Dewey’s Rational Problem-Solving Process (Hynes, 2011). Through an examination of the problem-solving process and, in particular, the developed resolutions in the fourth step, several recommendations are made so that Vair Corporation may develop a positive internal communication environment. Introduction Vair Corporation is a growing company that specializes in resale of HVAC and fireplace units for apartment management companies in the greater Washington, D.C. area. As the staff works from multiple locations, internal communication is of vital importance. The Sales Team works closely with the Operations Team to communicate the status of various orders and fulfill deliveries in a timely manner. This communication is often filled...
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...of the Communication Strategies and Flow used in a Virtual Office By Patricia Camille C. Duremdes Submitted December 13, 2014 to Dr. Rosario M. Baria Abstract Communication is important in any group that has a common goal (Simon, 1976). It is a requirement in a situation where people with different tasks have to coordinate to work as one. While achieving effective communication is relatively easy in a traditional organization, organizations that exist in cyberspace have to find alternative ways to communicate effectively due to the limitations caused by the long distances between the members. This study was conducted to find out whether or not the communication within a virtual writing service of 14 workers is effective. The study used both qualitative and quantitative methods in gathering information. Information about the virtual office’s communication strategies and flow were obtained through first-hand observation, while the effectiveness of communication was determined through questionnaire results. The results indicated that the communication strategies and flow used in the office were effective, as a vast majority of the respondents had positive views on the communication within their office. TABLE OF CONTENTS CHAPTER I Introduction Importance of the Study Purpose of the Study Limitations of the Study Definition of Terms 1 2 2 3 3 CHAPTER II Review of Related Studies 5 CHAPTER III Methodology 9 CHAPTER IV Results and Discussion a. Communication Flow b...
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...THE OFFICE MANAGEMENT DEFINITION In the development of understanding between the Management office (office management) with adminidtrasi office (office administration) often interprete interprete commensurate and both he turns used in the same sense, although in the history of its development is more widely used term administration of state affairs, while the term Management used more in the affairs of the company's preformance, but recent developments in the broader management use in the affairs of State. By following the norm that, in a further description will not perbedakan term in office administration with a management office, which is more important in understanding the two terms are explained clearly. Regarding the definition office management, there are some definitions that can convey, among others: (1) Geogre R. Terry in his book "Office management and control" state office management cans be defined as the planning, controlling, and organizing of ofiice work. And actualing those performing it so as to Achieve the predertemined objectives. It deals with the life cycle of business information and data from Their creation througt Their maintenance, distribution, and retention, it of permanent value, or destruction if obsolete. This means that the management office can be define as planning, controlling and organizing the work of offices, as well as the mobilization of those who carry it out in order to achieve goals - goals that have been determined in advance...
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...TELECOMMUNICATION SERVICES IN KANO STATE FROM THE COLONIAL TO THE CONTEMPORARY TIMES 1.Introduction: Prior to the advent of colonialism and colonial overlords in Nigeria, an indigenous system of communication was already well-established in the traditional Kingdoms. The royalty operated a postal system of relays on caravans of camels, horses and donkeys. The Alaafins of old Oyo Empire had Ilaris; the Emirs in the Hausa land had the Dagaris (plural) and the Tor Tivs of Tivland had Adugeri or Amashinja (plurals)- borrowed words from lexicon of the Hausa and the English languages respectively into the Tiv Language’s lexicon. These were the royaltys’ message bearers who conveyed important messages from one kingdom to another on behalf of the paramount rulers of the kingdoms. However, with the coming of the colonialists, the traditional mode of communication was relegated to the back-ground, following the introduction of the European modern modes of communication. 2.The European modern mode of communication: The Europeans introduced the postal and telecommunication services in Nigeria to facilitate communication between the colonialists and the home authorities in London; to promote trade, and to enhance colonial administration. 3.Introduction of Postal Communication services in Kano. Postal communication services in Kano date back to the 18th Century, following the construction of the railway line for the conveyance of raw materials from the hinterland to the Atlantic ocean for shipment to...
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...available with Office Communications Server. The organization has many legacy Private Branch Exchange (PBX) systems in different offices around the world. Decommissioning these PBX systems will be the company’s main focus for expanding voice functionality. Global Crossing plans to deploy Response Groups and the Office Communicator Attendant. With a Response Group, incoming calls are queued and routed to designated agents based on predefined routing rules, while Office Communicator Attendant is an intuitive, integrated attendant console that facilitates accurate and rapid call handling. “The addition of the attendant console is a critical piece in making Office Communications Server a true telephony replacement,” explains Schafer. Global Crossing is gradually decommissioning its current IP-PBX installations from a leading networking hardware provider, replacing them with Office Communications Server. Office Communications Server will also replace the current voice over Internet Protocol (VoIP) handsets that Global Crossing had supplied to employees who work externally and do not have access to the corporate network. Global Crossing is now providing employees with LG Nortel 8540 handsets, which operate with Office Communicator. Shortly after the launch of Office Communications Server 2007 R2, all remote employees are expected to be switched over to the Office Communications Server–compatible handsets. For mobile users, Global Crossing will deploy Microsoft Office Communicator...
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...Communication in business is one of the most important life skills in and around the work force. So what makes a communication successful and unsuccessful? And what techniques and models should be employed to utilize this skill? The essay will first analyze an unsuccessful situation, and discuss what possible techniques the employer can utilize to remedy the problem. Next, the essay will cover a successful communication scenario and how and why it has an impact on the success of the company. Communication breakdowns happen everyday, but what happens when you don’t communicate all together? The following example is a real life situation of what happens when you fail to communicate. It involved an office worker who liked to play pranks on people. The manager was aware of his behavior but disregarded it because he was a hard worker. The situations escalated when the office worker thought it would be funny if he stuck out his leg out of his office cubicle to trip a coworker walking by, consequently the coworker tripped and injured his leg. As a result, the injured employee ended up filing a lawsuit against the company and won. However the situation would have easily been prevented as the manager was aware of the employee’s behavior and had he of implement proper communication about rules, regulations and behavioral conduct he would of ended up saving his company money. In this event, the consequence of not addressing the office worker’s behavior not only affected the working...
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...Business Communication Trends Paper Axia College of University of Phoenix Instructor: Pediatrics Associates is a doctor’s offices that treats children from the ages of newborn to 17 years of age. We have to have communication skills that are effective to compete with other offices in their area and to keep the doctor’s office profitable. Our day-to-day activities require communication and effective forms of communication for example: scheduling appointments, our phone staff must be able to have good listening skills, good spelling, and be able to determine what the parent is calling for and know medical terminology. In addition, somewhat be able to asset what could be wrong with patient and in some case determine whether the parent should bring the child into the office or go straight to the emergency room. Our phone staff also has to use those same communication skills to cancel appointments and the communication between parent and Medical Assistant (MA) is vital to be able to relay a problem list of what is wrong with the patient and what their visit is for to the doctor. Whatever information is gathered by the MA has to be accurate, because the information that is given to the doctor helps in the diagnosis of the patient. The doctor then must then tell the MA what form of treatment to perform on the patient. The technologies we use in our office on day-to-day basis to make the day flow proficiently are as follows: a paging system that anyone can hear from anywhere...
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...Communication in Business Communication is a part of every business. Different forms of communication are experienced in the workplace. One type is verbal communication through telephone calls and face to face. Then there is the communication done through written form, this is in the form of e-mails, letters, text messages, or jotting down a note on the bottom of a receipt. Business communication in the insurance business comes in different areas. Communication with the clients, underwriters and service individuals, claims adjusters, IT departments, the Agency Field Office, and among the different staff in the office will happen on a daily basis. An important part is to communicate effectively to everybody. In talking to a new client, it is normally over the phone for the first time. One has to come across as knowledgeable and confident. In giving proposals to clients, one sends the proposals out in the mail but the majority of the time proposals are sent through email today. Clients shop by stopping by the office but clients are also using the Internet to receive rate quotes. This type of client is contacted by phone and email. These clients tend to communicate best through email. Communicating with the underwriters and service individuals as well as the claims adjusters can happen daily through either email or telephone conversations. In working with underwriters and service individuals, communicating through email one needs to come across with the requested...
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...Effective Communication: Dissecting a Health Care Experience Axia College of University of Phoenix Communication is an integral part of the health care interaction. Proper and effective communication can have many positive effects in all areas of health care from provider and patient interactions to inter-provider collaboration. Communication is the conveying of messages through speech, writing, and/or nonverbal methods to share a message (Oates, n.d.). This is a two-way process involving parties of at least two people in an effort to convey information with the goal of reaching a shared meaning (Oates, n.d.). Effective health communication can help contribute to all positive aspects of health care delivery such as disease prevention, health promotion, information sharing, and treatment compliance are just to name a few (Office of Disease Prevention and Health Promotion, n.d.). Often times, because of the high volume and high stress of the health care setting effective communication is commonly overlooked and is not considered a priority by many. Unfortunately, this can lead to a high amount of stress and anxiety for the patient and create a negative face for the health care industry. The wrong type of communication can actually have the opposite effect that is desired when caring for a patient. Improper and ineffective communication can actually lead patients to become wary of their providers and noncompliant with recommended treatments. One goal all providers should...
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...Assignment 1: Fundamentals of Effective Communication in the Workplace Professor BUS 100 – Introduction to Business May 13, 2014 I work for a defense attorney, and I experience effective communication on a daily basis via email with co-workers and clients. However, I do feel that face-to-face communication is highly effective and important. With face-to-face meeting, the co-workers and clients directly receive the message, and feedback is instantly provided. Resolutions can be made easier during a face-to-face meeting rather than via email or phone conversations. About six months ago I was part of a financial turn around that was a result of successful face-to-face communication. The firm’s office that I work for is called McCallum Law Offices, and my position in the department is senior paralegal and office manager. We work closely with the justice department and handling the financial and critical situations of our client’s lives. A main part of my job was to reconcile financial reports, and have the senior attorney approve them, and then submit them for reimbursement. We were having major issues with the financials and how they accounts were being handled. As with most offices now communication is usually handled via e-mail. When you start having issues like we were, there is only one way to handle this and that is for everyone to be face to face. So if there are any issues they can be resolved immediately. Attorney offices can become very hectic at times...
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...Communication Theory HCS/320 Communication Theory Communication is the exchange of ideas and/or information. There are many ways that people can communicate with one another. Different types of communication can include body language, verbal communication, and written communication. An individual working in a law office needs to demonstrate the ability to communicate with co-workers and clients effectively in many different ways. An important aspect of communication is the ability to interact with a variety of people. According to du Pré, (2005), attempting a conversation with someone who does not understand you is not productive. Legal fees are expensive and usually billed by the hour, which makes effective communication between the law office and the client all the more important. A client is not going to hire a law office that does not communicate efficiently. Most client communications are written. Written communication provides a paper trail for the law office to keep track of what was said and when it was said. This type of communication is helpful for example; an attorney would need to reference information relayed to the client. Office managers generally will also write most communications between management and staff, again providing documentation of the information delivered. Co-workers utilize face-to-face communication, telephones, and electronic mail for internal communications amongst themselves. While communicating...
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...Business Communication Trends Communication is the exchange and flow of information and ideas from one person to another it involves a sender with idea, information [ (Butler, 2011) ]. Communication is a big part of a business it is what makes a business doing well. Communication is the key part in business and in today’s world there are a lot of new treads that are helping businesses with communication. There are many new technology trends that businesses use to help them stay in contact with their employees when they are out of the office. In this paper will see how communication plays in my day-today activities at work. How does it help me manage my daily work activities. I will discuss the current trends in business communication. I will explain what trends I have seen in my Current and previous workplaces. The role that business communication plays in my day-today activities at work are sometimes challenging we have so many different ways to communicate which can be verbal, non- verbal and written. There are many tools that are used to communication with co-works throughout the day from Email, Microsoft office communicator, Phone, Work orders and faxes. Modern day technology trends help with scheduling communicating better with each other wither you are on the field or in the office all day. It helps me to keep my daily work activities up to date by making sure that I get reminders regarding appointments or if I have staff meeting by a click away. Communication also helps...
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