...Experiences of misunderstanding at work scenario 1 Last year as we were preparing for our quarterly meeting, somewhere along the line in our group a misunderstanding occurred within the group. The operations market team who are responsible for putting the quarterly meeting consist of six staff. Five of the staff in the group has been with the company over six years. The last member on the team was a recent transfer from another department, though has also been with the company for about six years as well. Therefore, the majority of the team had taken part in previous market meetings except for the new member. We received an email directed to the team from the Partner in charge of the meeting with bullet points of what each person was expected to do prior to the meeting. The meeting was scheduled one month from the time of the initial email. We knew we had a deadline to meet and what was expected had been outlined in the email. We all proceeded to work on our respective parts, as each part was involved with the other therefore keeping constant communication was key to meeting the deadline. The team noticed that the new team member was not being responsive to emails and it was extremely important we know of her progress since all parts were integral of each other and without her input we were lost. Her non-responsiveness caused stress among the team because we did not know if her portion was completed, and this was imperative for the rest of us to complete our part....
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...Fundamentals of Effective Communication in the Workplace Natasha Francis Strayer University Dan Bailey BUS 100 August 2, 2014 Effective communication is defined as “sending the right message that is also being correctly received and understood by the other person.” Many times communication is happening but not in an effective manner. This is either because the sender is not sending the right message or the message is not being understood by the receiver. Effective communication requires both parties to be interested in hearing what the other has to say. A time when I experience effective communication in a business environment was when I took my two boys to their annual care check-up. The effective communication I experienced was eye contact, listening, and nonverbal communication. First, effective communication I experienced was eye contact. I perceived this to be an effective way to communicate because the doctor made eye contact with me to inform me of what was going on with my sons. I felt as if her making eye contact showed me that she was professional, it indicated a level of respect and confidence in her knowledge. Maintaining eye contact will also demonstrate to the speaker that the listener is paying attention. According to Nikki Parker (2013), “The key elements in effective communication would be saying what you mean in as few words as possible, eye contact, listening with both your eyes and ears, finding...
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...| Fundamentals of Effective Communication in the Workplace | | Business 100 | | Fundamentals of Effective Communication in the Workplace | | Business 100 | 1. I have been working in the retail business for a number of years now in various forms. I have found that communication is a key part of doing business and is quite invaluable. It helps with diversity, team building, employee morale and global business. (Johnson, R. Small Business.Chron.com) Afterall, you couldn’t sell an automobile without communicating to the interested buyer what features the automobile has, how certain features work, what type of engine it has, etc. Sure, one could read the owner’s manual or read the brochures, but without the salesperson providing certain interesting details about the auto, showing you how the features work, etc. then basically, it’s just a shiny, nice looking mechanism. And you still don’t know squat about it! So, what is Effective Communication and how does it affect the listener? Effective Communication is a process using two (2) way communications which involves one person sending a message and the other person receiving that message and understanding what was sent. Then the listener replies back to the sender their understanding of what was sent to them. (Business Directory.com) The effect of this communication is highly significant. If the message that was sent is clear and precise, then the receiver has no problem interpreting...
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...'Communication Challenges at work place ' Chapter # 1 INTRODUCTION 1 'Communication Challenges at work place ' Grameenphone the leading telecommunications operator of Bangladesh is part of Telenor Group which has presence in 13 markets across Europe and Asia. Before Grameenphone’s inception, the phone was for a selected urbanized few. The cell phone was a luxury: a flouting accessory for the select elite. The mass could not contemplate mobile telephony as being part of their lives. Grameenphone started its journey with the Village Phone program: a pioneering initiative to empower rural women of Bangladesh. The name Grameenphone translates to “Rural phone”. Starting its operations on March 26, 1997, the Independence Day of Bangladesh, Grameenphone was the first operator to introduce GSM Technology in this country. Grameenphone pioneered the then breakthrough initiative of mobile to mobile telephony and became the first operator to cover 99% of the country’s people with network Since its inception Grameenphone has built the largest cellular network in the country with over 9700 base stations. Presently, nearly 99 percent of the country's population is within the coverage area of the Grameenphone network. Grameenphone has always been a pioneer in introducing new products and services in the local telecom market. Grameenphone was also the first telecommunication operator in Bangladesh to introduce the pre-paid service in September 1999. It established...
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...Communication Errors in the Workplace Communication is very important in the workplace, without communication it can cause a lot of problems in the work force. It takes every last person to be involved with this problem. You need to make sure that you have enough staff to do the job, especially when you are working in a hospital, doctor’s office, or a nursing home or any job. Communication starts with you. Why is it so important to have good communication in the workplace? What can we do as a team to make sure that communication is happening in the workplace? When you communicate with your co-workers it makes the work place a little bit easier to work in and people will feel more comfortable on talking to others about the issues that they may be having at work. Examples of errors in the workplace are; poor listening skills, communication is a two-way street, listening can often be more important than speaking in a workplace conversation. Communication skills must be practiced to be effective. Phone communication is another way poor communication can happen. There isn’t any body language involved, but the tone in the voice over the phone, or sarcasm, can be highly ineffective and misinterpreted when not accompanied by facial expressions. Conflicts are going to happen in a work place and this makes the workplace an uncomfortable place for employees to work. When there is conflict in the work place it can be easily resolved or it can be ignored by everyone and this...
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...CU2491 1 - Use and develop systems that promote communication 1.1 - Within my job role I communicate with a variety of people. These include residents, relatives, and colleagues with in my team. I also communicate with external professionals, social services, housing associations and the safeguarding teams. On a larger scale I maintain communication with my service manager, head office and support communication systems within lifeway’s. I also have a part to play in communicating with the inspecting authorities such as CQC. I support effective communication by various methods within my job role. Formally in the regular scheduling of staff, and in the organisation of regular team meetings. When planning such meetings the use of a planned agenda being distributed to the relevant parties and requests for any suggestions to be add to the agenda, are beneficial in opening the lines of communication. Ensuring that minutes of meetings are taken, and distributed to relevant parties following the completion of the meeting. There are a range communication needs with in my work place that need addressing, despite all service users having high capacity and can verbally communicate with minimal assistance, however they do need support in wording their feelings and emotions in appropriate ways. Some people prefer to write things down instead of speaking as they can feel afraid of voicing their true opinions and feelings. It’s important that I teach the staff the best ways of communicating...
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...Communication Barriers Michael Jones In the communication process there are several barriers that lead to miscommunication. As a manager you have to work to overcome these barriers to ensure that you are communicating effectively to your team. The following looks at each one of the four barriers to communication and how me, as a manager, will work to overcome each of them. Process Barriers When you work to relay information from one person to another there are multi level steps that must take place in order for that communication can take place. The sender encodes a thought into language that can be interpreted by others. The other step is how the other person receives and perceives the thought that was given. The method of communication is also a process barrier. You must choose the best method in order to share the message. As a manager I want to work to ensure that my messages are received and perceived in the manner that they were meant. The first guideline to follow is to ensure the proper method of communication. Should the message me in person, an email, a staff meeting? Deciding the most effective method is a vital step. I will need to look at each opportunity to share information and decide the best method to take. If the message is personal it needs to be in a private setting and in person. If the message is informational it could be through email or in a larger group meeting, keeping in mind the audience that you are speaking...
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...and so on. Without all of the different positions it would leave a company with over loads of work for one person and would not leave room for variety with-in the work place. I would definitely have to say though that a company is developed around the type of leaders that represent that company and it is very important that company consists of the best supervisors and managers to carry the team. There are main functions within being a supervisor that helps carry the supervising role smoothly. The few that we are going to be talking about in this manual to help give examples of the best practices for supervisors is demonstrating communication skills, determining effective orientation and training methods, improving productivity for teams, conducting performance appraisals, resolving conflict, and improving employee relations. Good communication skills in the work place are a very big skill to have and make sure you are doing properly. “Communication is the act of exchanging information” (“Developing communication skills,” 2004) so any information that needs to be done in the work place needs to be communicated properly amongst employees. Communicating well with others and making sure every bit of information is being communicated clearly and properly will save a supervisor time of re correcting a situation because it did not get done properly due to bad communication. Communication can also play a role on other people’s attitudes towards their job. If you have a supervisor that...
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...CHAPTER 6 MEDIATED COMMUNICATION How Can New Media Help Me At Work? WHAT ARE NEW MEDIA? WHAT ARE NEW MEDIA? • Medium – device that moves information over distance or through time without face to face can communicate. • New media – a term that encompasses the digital information and communication technologies that have emerged since the later part of the 20th century. • Example: Mobile Internet Computer Computer Phone media Instant games CD-ROMs Messaging DVDs Email Smartphone technology WHAT ARE NEW MEDIA? Digital New Media Allow information exchange and communication May involve networking WHAT ARE NEW MEDIA? Digital Digital media- electronic and operate on digital codes. Digitalized information can be stored in a very small space. Example: SIM Card, Micro SD Card Able to process huge amount of information at a press of button. WHAT ARE NEW MEDIA? Networking – the interconnectivity of digital device and by extension of user Internet = Connection May involve networking WHAT ARE NEW MEDIA? • Traditional communication media do not enable information exchange. • For example : news – one way transmission • New media allow information exchange and interactivity. • Example: Facebook Allow information exchange and communication NEW MEDIA IN BUSINESS • • • • • • Email Website Mobile Phone Text and instant messaging Social Networking Sites Visual organization –...
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...I work for a small vocational college. Although the student population has grown since we opened the doors and started classes two years ago, the college is still considered a mom and pop college in comparison to the larger vocational colleges that we compete with. However, when it comes to communication, size does not matter. I enjoy working for my employer and most of my co-workers, although, we do have a few pitfalls when it comes to communication. One of the most effective techniques for sharing information and ideas is meeting face to face to brainstorm. Brainstorming meetings can be very effective if it is planned the right way. It is important for all members of the team to come prepared with their ideas in writing. Being prepared eliminates long meeting with poor results. The most effective technique for sharing information is a group meeting. It is important to create a memo and send an email to reiterate the information shared in the meeting. This will ensure that everyone is in the loop on the information that was discussed in the meeting. I imagine that all companies have pitfalls when it comes to communication. The key is to recognize the pitfalls and make necessary changes to improve communication. One technique that is very ineffective is the word of mouth technique. An example of the word of mouth technique is an informal meeting between management and a few staff members. During this informal meeting a discussion of new policy and procedures is addressed....
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...Business Communication Trends Written and oral communication skills are essential for a business to be productive. Managing daily work activities would not take place if a business was ineffective in their communications skills. Trends in communication will change in a work place as technology changes. Business communication plays a giant role in the day to day activities at the work place. When there is ineffective communication between co-workers then there is ineffective production. “Good communication matters because business organizations are made up of people” (Blalock, 2005). According to Blalock (2005) there has been research that shows that typically managers spend up to 80 percent of their time doing some sort of oral or written communication. According to the National Commission on writing, when a person has bad communication skills they usually will not be hired or promoted, eight percent of corporations with the greatest employment growth potential assess writing during hiring, two-thirds of salaried employees have some writing responsibility, and more than forty percent offer or require training for salaried employees with writing deficiencies. For all these reasons and for many more, business communication skills are important for any business to be able to produce effectively and for a person to be able to get hired or move up in a company. Daily work activities are managed better when you use effective written and oral communication. When you...
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...Unit one: Principles of personal responsibilities and working in a business environment Assessment You should use this file to complete your Assessment. • The first thing you need to do is save a copy of this document, either onto your computer or a disk • Then work through your Assessment, remembering to save your work regularly • When you’ve finished, print out a copy to keep for reference • Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number. Please note that this Assessment document has 15 pages and is made up of 7 Sections. Name: Section 1: Rights and responsibilities at work This section will help you to evidence Learning Outcome 1: Know the employment rights and responsibilities of the employee and employer |Learning objective |Place in Assessment | |1.1 Identify the main points of contracts of employment |Question 1 Page 1 | |1.2 Identify the main points of legislation affecting employers and employees |Question 2 Page 2 | |1.3 Identify where to find information on employment rights and responsibilities both |Question 3 Page 3 | |internally...
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...Managing Communication ------------------------------------------------- Title Page Page No Introduction p3 1. Task 01: Communication of information and knowledge within organizations 1.1. The key information and knowledge requirement for a range of stakeholders p4 1.2. Systems used for communicating key information and knowledge to stakeholders p6 1.3. An analysis of potential barriers to effective workplace communications p7 1. Task 02: Factors effecting workplace communication 2.4. How communication is influenced by values and cultural factors within the business organization P8 2.2. How these technologies help communication and also hinder the communication with stakeholders. P8 2.3. The communication policies and procedures and their impact. P9 3. Task 03: Promoting effective interpersonal communication within an organization 3.1. Interpersonal communication and its effectiveness. P10 3.2. Plan own personal development to improve own communication skills. P10 4. Task 04: Planning to improve organization communication 4.1. Applying theories of organisational communication. P11 4.2. Plan to improve workplace communication. P12 4.3. Identify measures to evaluate the success of the plan. P12 4. Conclusion P13 5. Reference P14 Introduction ...
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...Organizational Behavior 6 Abstract The Importance of Organizational Behavior Terminology and Concepts In the working world today there are several different type of work environments, they all have in common one thing Organizational Behavior that has several different points to it. With this thought in mind we will find out various points about organizational behavior. Organizational Behavior 6 What does Organizational Behavior mean in the working world today? There are various ways that people try to explain it but defining Organizational behavior is not that simple. The Organizational behavior can basically mean what your company teaches your employees on how they should act in the working field. In business today the organizational behavior chain can only get stronger due to the understanding of the new age management to help people get up to modern day working fields. We need to understand what our part is in ethical behavior, globalization technology, utilization diversity, and high performance to work life balance. Companies currently will make sure that their employees understand how all of the parts in organizational behavior work by offering classes to improve communication gaps. In my work place we are offered classes to help us understand what is expected of an employee in the organization. How does Organizational Culture play an important role in organizations? The definition of organizational culture is the specific collection of values...
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...Leading and motivating a team effectively Connect the team with Vision and Strategy Wiltshire Sight is a local Charity Supporting people with Sight loss to reach their full potential in Wiltshire and Swindon. There are 2 distinct elements of work within the organisation the direct work with service users and the Administration of the organisation. Wiltshire Sight has recently gone through a significant period of change which saw the development of a new strategy and vision for the organisation going forward. Wiltshire Sights Strategy is central to the work that we do. Every member of staff and service user was given the opportunity to contribute to its development. By contributing in its development staff have a greater understanding and belief in the values within the strategy and are able to apply these to their work. The Strategy outlines the aims and objectives of the organisation, Wiltshire Sights aim is ‘To support those affected by Sight loss in Wiltshire and Swindon to reach their full Potential’(Wiltshire Sight Strategy 2014-2017 Leanne Hubbard) Our Vision is that ‘All people living with sight loss sight loss in Wiltshire and Swindon are supported and enabled to live full, active lives and reach their full potential.’ (Wiltshire Sight Strategy 2014-2017 Leanne Hubbard) Strategies are important as the lay out how you will meet your goals as an organisation. From the Strategy an operational or business plan is created along with organisational policies, these are important...
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