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Communication Process Modal

In: Business and Management

Submitted By annmarieocampo
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Assignment 1.1 : Communication Process Model

Both examples from this activity further developed my awareness of the Communication Process Model and the surrounding characteristics that influence and determine how effective my communication will be with others. Consideration and attention to the Principles and barriers of communication can determine its' overall success. Furthermore, integrating what I had read in this first chapter to actual real-life situations, clarified the value of proper and effective communication while providing reasons, suggestions, solutions, and tips to assist me in every level of communication I engage in. Understanding the different aspects of communication as well as keeping them close in mind will improve my personal relationships and provide greater career-satisfaction.
Example 1 Who was the Sender? | Keegan: General Manager | Who was the Receiver? | Hector: Subordinate/Warehouse employee | What channel was used to send the message? | Informal briefing using face-to-face communication | What was the misunderstanding that occurred? | Due to the absence of the warehouse manager, Keegan, the General Manager, was forced to give daily orders and directions directly to a warehouse subordinate named Hector, Keegan however, is from China with a reasonably thick accent and has trouble communicating politely. The words that he chooses to use, the reprimanding tone with which those words are delivered, and his patronizing sarcasm was much more than Hector could handle. As a result, Hector refused to do the work and stormed out of the office in an effort to maintain his composure leaving Keegan with no outlet for getting the work completed. | How could the misunderstanding have been avoided? | Changing the channel of communication by using e-mail instead of face-to-face communication would have eliminated most, if not all,

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