Communications Process Model Checkpoint
James Bullock
XBCOM/275
August 10, 2013
Robin Clawson

Communications Process Model Checkpoint

One of the first jobs I had was at a retail store. This is a large retail, store that is known for its ice cream on a cone. The store manager had told one of the employees to clean the freezer. So that night the employee left the freezer on defrost so that in the morning when someone came in they could clean it easily because it would already be defrosted. That morning when the vendor for the ice cream showed up to deliver the shipment there were major problems because the freezer had been turned off and on defrost all night.
The receiver of this message was the employee whom the sender, the manager, told to clean the freezer. The communication channel was through verbal communication. The cause of the misunderstanding was on both the receiver and the sender. The sender did not clearly state when she wanted the freezer cleaned, she just assumed the receiver would do it that night because there was a load coming in the morning. The receiver did not give any feedback to the sender, asking questions as to when she wanted it clean. The receiver also thought that if he just turned the defroster on overnight then someone in the morning would clean it before he came to work.
From this misunderstanding I learned that as a manager you should always be specific and clearly state what kit is you want done. People are not mind readers they do not know when every shipment of product is coming in. As a receiver of this message I learned that if you are not sure ask questions. Never be afraid to ask questions because it’s better than making assumptions and causing a bigger problem. When you give someone a duty or job to do you should clearly state what it is you want done and when you want it done. What your expectations are and ask the receiver if he full understands what you have told him. If this would have been done then the employee might not have done what he did. If he would have still done it then he could be reprimanded for his actions.