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Communication Satisfaction Leads to Job Satisfaction

In: Business and Management

Submitted By anik18
Words 12519
Pages 51
How Communication Satisfaction Leads To Job Satisfaction
A Research On Local And Multinational Telecom Companies In Bangladesh

Introduction Today's business challenge focuses on many thing like cost control, product development and improving quality. But at the end everything comes down to success and prosperity of the organization and organization's success depends on its work force. If an organization’s employees are unhappy or dissatisfied, then it is likely that overall organizational effectiveness suffers. Because “there is a clear suggestion, that effective communication promotes organizational cohesion and effectiveness” (Hargie & Tourish, 2000,). Communication is a very important part of an organization. There are evidence that suggest more is better when it comes to internal communication. The value of quality internal communication and its relationship to organizational efficiency and effectiveness has been widely recognized (Stayer and How, 1990; Clampitt and Downs, 1993; Hargie et al., 2003b). It has been argued that Effective communication is a vital ingredient of attempts to increase participation, secure the widespread ownership of corporate goals and implement such programmes as total quality management (Hargie and Tourish, 1993).
In addition, communication effectiveness is also perceived as central to management and organizational theory (Whetten and Cameron, 1991; Eden, 1993). Practitioners see internal communication as an important, challenging area (Robertson, 2004, p. 17; FitzPatrick, 2004, p. 19) which affects the ability of organizations to engage employees (Kress, 2005, p. 30), and business writers see it as a core process for organizations (Quirke, 2000, p. 21): In the information age an organization’s assets include the knowledge and interrelationships of its people. Its business is to take the input of information, using the...

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