...Associate Level Material Communication Process Worksheet Think about a misunderstanding you have experienced with another person at work, school, or in a health care environment. Write your answers in paragraph form. 1. Briefly describe the misunderstanding, including the setting and the people involved. At my previous employment, I was a cashier and a server at a buffet style restaurant. I was a new hire and was still going through the process of being trained. A large group of people came in. The individual training me said that since there were more than ten people in the group, I could add the gratuity to the check, instead of letting them leave it on the table, if the customers agreed to this. Shortly after completing my training, another group of people came in. These individuals had reserved a room for a party. I handled the situation as I had been shown during my training by asking if gratuity was going to be added to the check. I was informed that the individual who had reserved the room would see the servers personally for their gratuity. However, the servers received no gratuity and held it against me for not doing what I was supposed to. They were not aware that I had not been told that, in a case such as this, groups coming in for parties are automatically to be charge gratuity. 2. Complete the following table with information from your described misunderstanding. |Question |Answer ...
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...Associate Level Material Communication Process Worksheet Think about a misunderstanding you have experienced with another person at work, school, or in a health care environment. Write your answers in paragraph form. 1. Briefly describe the misunderstanding, including the setting and the people involved. I have experienced many misunderstandings with a variety of individuals throughout my life. From what I remember, a majority of those misunderstandings took place at my many different places of employment. One misunderstanding in particular took place at my former place of employment, Lexington Nursing Home and Rehabilitation Center. The individuals involved were myself (CNA) and another co-worker, Stephanie. The misunderstanding was involving one of our residents, Deborah. Stephanie and I were assigned to the same hallway of residents. When this would happen, we would split the residents in half. Meaning I would care for 7 and she would care for 7, giving you a total of 14 residents per hallway. Apparently there was miscommunication because during our 3-11pm shift, Stephanie decided to start caring for my residents. This became a huge mess, the 7 residents she was assigned to missed their shower/bathing times and those who were unable to go down to the dining room missed dinner as well. Luckily we were able to catch onto this issue early on during our shift but it still made quite a disaster and it caused a lot of individuals to be upset. 2. Complete...
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...University of Phoenix Material Communication Styles Worksheet You spent the past few days exploring the resources available to students at University of Phoenix, and you want to share what you learned with a friend who is interested in enrolling. Write a 150- to 200-word e-mail to your friend summarizing the resources available to students. Hi John, I just wanted to send you this e-mail to let you know what I have learned about the University of Phoenix in the last few days. The online learning system is a great tool. It has a Center for Writing Excellence that you can submit your papers to and it will show you what corrections need should be made. There is also an online library with lots of useful articles and links, as well as a Center for Math Excellence. Posting your assignments online is also really easy you just go to your classroom page, and then click on assignments. Once you find the assignment that you want to post all you have to do is click on it and then upload your document. The forums that are set up in the discussion section of the classroom is where you interact with your instructor and fellow classmates. Enrolling in this school seems to be the best decision that I could have made. Let me know if you have any questions or would like me to set you up with my enrollment counselor. See you later, You asked your facilitator to review your e-mail draft. She liked what you wrote and asked you to write a summary to post in the class...
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...University of Phoenix Material Global Communications Worksheet Your supervisor wants to send a brief e-mail message to welcome employees who have recently transferred to your department from Brazil, Russia, India, and China. He has written a draft message and would like your feedback. Review your supervisor’s message below. Rewrite the message to make it appropriate for the communication style of one of the four countries of your choice. Conduct research to know more about the communication style of your chosen country. I wanted to welcome you ASAP to our little family here in the States. It’s high time we shook hands in person and not just across the sea. I’m pleased as punch about getting to know you all, and I for one will do my level best to sell you on America. Complete the table with your rewritten welcome message. |Chosen Country name |Rewritten welcome message | |Brazil |I want to welcome you all to our little family here in the United States. We are | | |looking forward to meeting with all of you in person in the near future, so that we | | |can get acquainted. We are so happy and excited to welcome and to get to know each | | |and everyone of you. We hope that you will come to love America like we do. | Additional Insight ...
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...University of Phoenix Material Communication Styles Worksheet You spent the past few days exploring the resources available to students at University of Phoenix, and you want to share what you learned with a friend who is interested in enrolling. Write a 150- to 200-word e-mail to your friend summarizing the resources available to students. Hey Cody, How have you been? I was telling you the other day I decide to go back to school. It’s definitely a lot easier than I thought it would be. I think you should check it out and maybe enroll. I know when we last spoke you were thinking about doing it too and I think you should. They have a lot of resources you have access to and the library you can look up any type of book from education to marketing even health and wellness, I’m sure you know how expensive school books are. You can even check your papers for grammar and plagiarism before you submit your homework. My favorite thing is the tutorials on how to pay back your student loans. The good thing about all this is that you can do this at work on your phone even on your home computer or laptop. Let me know what you think and if you have any questions for me. I hope to hear from you soon. You asked your facilitator to review your e-mail draft. She liked what you wrote and asked you to write a summary to post in the class forum for the other students to read. Write a 150- to 200-word summary for your class of the resources available to students. Remember...
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...Communication Styles Worksheet You spent the past few days exploring the resources available to students at University of Phoenix, and you want to share what you learned with a friend who is interested in enrolling. Write a 150- to 200-word e-mail to your friend summarizing the resources available to students. I would share the fact of they have a write point grammar which corrects your paper for misspelled words, punctuation, accidentally confused words. Sometimes you might be to still writing casual writing instead of academic writing. Then they have review plagiarism writing so you can check your paper for that. Then they have a 3week orientation so you will learn all about online school instead of just jumping into it and being confused. They teach you all about loans and what you should take out and what you should not. A time management makes you have time for school and how to manage things like work and kids. What you should do if you are a procrastinator or even if you get bored with school like I do sometimes. Then have scholarships for every year you complete a year and when you log on to the website they have a list of scholarships. Then you can chat with other students so you will not feel alone in the classroom. You asked your facilitator to review your e-mail draft. She liked what you wrote and asked you to write a summary to post in the class forum for the other students to read. Write a 150- to 200-word summary for your class of the resources...
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...University of Phoenix Material Global Communications Worksheet Your supervisor wants to send a brief e-mail message, welcoming employees recently transferred to your department from different regions across the company, which are Brazil, Russia, India, and China. Create a clear and concise welcome message that would be appropriate for these groups of employees. Research the communication style of each of the following countries: Brazil Russia India China Transcribe the following welcome message for the employees from each country: I wanted to welcome you ASAP to our little family here in the States. It’s high time we shook hands in person and not just across the sea. I’m pleased as punch about getting to know you all, and I for one will do my level best to sell you on America. Complete the table below with your transcribed welcome messages. Also indicate whether each of the countries are more individualistic or relationship focused. |Country |Transcribe Welcome Message | |Brazil |Bem-vindo! | | |I would like to welcome you to our company here in the United States. It is time we speak in person rather than by | | |email. I will try my best to help you feel at home and enjoy your time here...
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...Communication Styles Worksheet You spent the past few days exploring the resources available to students at University of Phoenix, and you want to share what you learned with a friend who is interested in enrolling. Write a 150- to 200-word e-mail to your friend summarizing the resources available to students. Hey, how are you? I’m just getting into my very first week at the University of Phoenix. This week hasn’t been too hard, but I have gotten to learn a lot about the resources that I can use to help me though these online classes. It’s actually pretty cool to be able to go to class online and still have so much there to help me get though it if I need any help, if it’s just with some tutoring I need help, or just sending a paper in to see if I have used my grammar, and punctuation correctly. Then there is also a place that I can even send in my paper that will check and make sure that there is no plagiarism, I think that’s a great thing, because sometimes you might have just forgot that you used some information from somewhere, and if you can get it checked than you can just save yourself from a failing grade. It’s really a great school to go too, they have all the tools that can help you and make sure that you succeed. You asked your facilitator to review your e-mail draft. She liked what you wrote and asked you to write a summary to post in the class forum for the other students to read. Write a 150- to 200-word summary for your class of the resources...
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...Associate Level Material Appendix A Communication Styles Worksheet You spent the past few days exploring the resources available to students at University of Phoenix, and you want to share what you learned with a friend who is interested in enrolling. * Write a 150- to 200-word e-mail to your friend summarizing the resources available to students. * * Hey girl, waz up??? U know im enrolled in university of phoenix online now right? Girl let me tell you bout all the stuff that we can use to help us with our homework. Girl there is a library that is available to us 24/7, we can go on there and look up anything that we need to find, it is so easy to use. Then we have the center for writing excellence and what that is, it’s like a workshop to help you with your English spelling and grammar. I know that you suck at math so there is another workshop like thing to help you with math and it helps you if you have math anxiety and how to deal with it. OHH I almost forgot to mention the write point if you summit your paper it will correct all your mistakes and then you can go back later and fix it before you turn it in. But yeah this is a good school you should enroll the teachers are great well the ones that I have and all my classmates are friendly and not only that girlfriend it is super easy. LOL!!! * * * * * You asked your facilitator to review your e-mail draft. She liked what you wrote and asked you to write a summary to post...
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...Associate Level Material Communication Process Worksheet Think about a misunderstanding you have experienced with another person at work, school, or in a health care environment. Write your answers in paragraph form. 1. Briefly describe the misunderstanding, including the setting and the people involved. ear. On the Board there was the President, Vice President, Secretary, Translator and Treasure. When we first started off it felt like we had a great team but assuming was a big mistake. We had our first meetings to talk about what are some ideas that we had for the year and where we will begin. Being the President I made sure to come with a list of my ideas and what I thought our goals should be. As time went on we had a bake sale which went amazing with sales we raised $900.00. While we were setting up the Treasure just sat that giving orders and stated that she will be the only person touching money. She was very bossy and not very helpful. She approached me and asked if I had a plan for who will go where. I told her that I do have a list of people helping once the bakery was set up everyone will be placed. She got very nasty with me and told me that I didn’t have a plane but she knew what she had to do and slammed my books and gave them back to me. I was very offended because she was very rude in front of several people but I had planned out a great bakes sale, recruited many volunteers, and at the end we raised almost $1000 which was great. She still had an attitude...
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...Associate Level Material Appendix A Communication Styles Worksheet You spent the past few days exploring the resources available to students at University of Phoenix, and you want to share what you learned with a friend who is interested in enrolling. Write a 150- to 200-word e-mail to your friend summarizing the resources available to students. The University of Phoenix Online Learning System has lots of different programs and services for students to succeed. For example the center for writing excellence (CWE) the center for mathematics excellence (CME) there’s also workshops to help prepare you for any upcoming problems you may have in school. You also have an academic councilor and a financial advisor helping you out as well as checking on you throughout your college experience. The CWE helps you develop essential written communication skills. Good writing skills are important to academic and professional success. If you have excellent written communication skills when you graduate you’ll have an advantage in most professional work environments. The CWE also provides a write point program. The write point processes your paper and reviews it and provides feedback there’s also a plagiarism checker which make sure the papers you submit aren’t plagiarized. The CME helps build math confidence by providing tutorials, videos, practice problems, tip sheets, power points, web links, and other resources to help you get ready for your math class. You asked...
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...University of Phoenix Material Communication Process Complete the following table. • Review the steps of the communication model on in Ch. 2 of Business Communication. See Figure 2.1. • Identify one personal or business communication scenario. • Describe each step of that communication using your personal or business scenario. Use detailed paragraphs in the boxes provided. |Steps of communication model |Personal or business scenario | |Sender has an idea. |I want an Promotion. | |Sender encodes the idea in a message. |I have been working for this company for over two-years. Applied for higher positon | | |and have not been selected. I know I am one of the most Top-Ranked Call Center Agent. | | |I know with an Promotion comes with better pay and Im looking into purchasing a new | | |home. | |Sender produces the message in a medium. |Hello Director, When you have a minute I will like to speak to you about a better | | |opportunity with the company. | | Sender transmits message through...
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...University of Phoenix is a great school when a number of resources. The most important one to me personally that you can use is the center for writing excellence also known as CWE for short. Now the center for writing excellence is a great way to enhance your writing skills even if you are a good writer. There are always things to improve upon whether it’s your spelling, grammar or you just want reinsurance that your paper is up to par with the professor’s standards. The center for writing excellence is the best ever if you know you’re not a good writer it has many different tests and examples to help make you a better writer, but the CWE is just one of the many resources that university of phoenix offers you. Let’s get to another I love to use and that the center for math excellence or CME for short. This is a great tool because we know that coming back to school is hard enough and throwing math in your face is not going to make it any better. That’s where the CME comes it allows you to practice on your math to let the math anxiety that you might have go away because you can practice anytime anywhere. So if your felling confused, frustrated don’t worry the CWE is there and it has resources within its self to help you master math. These are just a few examples of what University of Phoenix offer you they have professional faculty members that can help along the way with anything you need so not only is this a great school it will not let you stumble they will be there with you...
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...------------------------------------------------- University of Phoenix Material Communication Process Complete the following table. * Review the steps of the communication model on in Ch. 2 of Business Communication. See Figure 2.1. * Identify one personal or business communication scenario. * Describe each step of that communication using your personal or business scenario. Use detailed paragraphs in the boxes provided. Steps of communication model | Personal or business scenario | 1. Sender has an idea. | Megan, a bartender at a restaurant, was hired to work from 4-9 p.m. Wednesday through Saturday, with an occasional fill in. The schedules are permanent week to week, with an occasional change. Recently, the other bartenders have been calling off or not showing up, leaving her to work until 2 a.m. almost every night. This upsets her, as she is also a full-time teacher. Megan takes a couple days to think of a clear, concise way to explain the situation to her boss. | 2. Sender encodes the idea in a message. | Megan thinks that having a meeting with the other bartenders and her boss for scheduling purposes might solve the inconsistencies. | 3. Sender produces the message in a medium. | Megan chooses to talk to her boss via face-to-face communication on a Monday evening, rather than through an email or phone call, to hopefully better explain how the situation upsets her and her idea to resolve the issues. | 4. Sender transmits message...
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...University of Phoenix Material Communication Process Complete the following table. • Review the steps of the communication model on in Ch. 2 of Business Communication. See Figure 2.1. • Identify one personal or business communication scenario. • Describe each step of that communication using your personal or business scenario. Use detailed paragraphs in the boxes provided. |Steps of communication model |Personal or business scenario | |Sender has an idea. |The boss at work comes up with an idea to make a few lateral changes with a few | | |employees within the company. | |Sender encodes the idea in a message. |The boss forms a message about coverting the idea, meaning, and lateral move within | | |the company and puts a oral message together. | |Sender produces the message in a medium. |The boss informs employees verbally of the lateral move and changes that will be | | |implemented within the department. | | Sender transmits message through a channel. |The boss ends with the transmission of the message to the employees. | |Audience receives...
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